Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Water Testing

Environmental Testing Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2026

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Environmental Testing Testing Services to inspect three REMOVEDat a home I was purchasing. They prepared the reports. Their reports had factually wrong information in them. They stated one of the REMOVEDdoes not need a permit as it is 2". I have been told by the state of REMOVEDand the county both require permits on all REMOVEDno matter the size. This well was unpermitted and I am now having to go through the hassle of getting it permitted. The county representative I am working with even told me she would call them and explain the rules of permitting to them as they are providing false information. Also their report states my REMOVEDdo not need meters. I have learned from the county and the state both require meters if you have more than one well. They are requiring I add meters to all my REMOVEDwhich is costing me more money. I asked this business, due to their mistakes, to refund the fees I paid for their reports. If their reports were accurate and correct I would have had the seller of the house fix and pay for these items. Due to their reckless wrong information I am not stuck to pay for and fix these problems.

    Business Response

    Date: 09/21/2026

    Thank you for bringing your concerns to our attention, and please accept our apologies for the delay in getting back to you.

    We understand your frustration regarding the unexpected permitting and metering requirements mandated by the state and county. Well regulations and regional reporting structures can be highly complex, and the state and county can update or enforce their regulations as they wish.

    While our physical inspections focus primarily on the operational condition of the equipment at the time of service, we want our clients to have a positive experience. To resolve this matter amicably and help offset the unexpected issues you are navigating with your new property, we have approved a full refund. Please allow [35] business days for the credit to process back to your original method of payment.

    We appreciate you reaching out to us directly to resolve this, and we wish you the best with your new home.

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.