Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to file a formal complaint against Hooktab.com regarding an order I placed on November 18th, 2024. I purchased a total of two sweaters for $85.88 through their website. The sweaters I received were of very poor quality and made of polyester, a material that was not mentioned on the website at the time of purchase.
  
  After receiving the items, I disputed the charge through PayPal. Hooktab.com requested that I return the items to Vietnam at my own expense. However, the cost of shipping the items back was higher than what I had originally paid for them. Since I did not agree to pay this excessive shipping fee, PayPal subsequently canceled my claim, leaving me without any resolution.
  
  I am now seeking assistance from the Better Business Bureau to address this issue. I believe Hooktab.com engaged in deceptive practices by failing to disclose important product information, and I am requesting a fair resolution to this matter.
  
  Thank you for your time and attention to my complaint. I look forward to your assistance in resolving this issue.
  
  Sincerely,
  REMOVED 

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online on Dec 31, 2024. I received one order confirmation but noticed my PayPal account was charged twice but was still processing and normally duplicate charges fall off so I waited. I later received two shipping confirmation emails with two different order numbers. I contacted them stating that it looks like my order was duplicated and that I wanted one of them cancelled and my card refunded. They explained that it was too late because the order had already been processed and to contact them after I had received the items for resolution. I emailed them again once I received both orders and their response was that they could not accept the return but offered a partial refund stating I could keep the extra items and use them as a gift for someone. I had no intention or need for duplicates of each item I ordered and did not want to pay for something I did not want to begin with. So then they stated if I wanted to return them I would need to pay the return shipping to the international warehouse which would be very expensive and that it would take a long time to get there and I risk the package being lost in transit. So on top of not ordering the items and being charged twice, I was being asked to ship them back at my own expense along with the risk of the package not arriving and that I would only get my refund once they received the items back which would take a while and might not even happen. They made a mistake and I shouldn’t have to pay because they messed up. I gave them the opportunity to fix it but that should not involve extra cost on my part to fix their error.

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11/27/2024 in the amount of 51.45 via debit card on hooktab.com to purchase hase a sweatshirt. After waiting over a month for the item to arrive, I requested to have the order canceled on 1/7/2025, to which I immediately received a response stating that the refund would be processed in 5-7 days. It is now beyond 1/14/2025 (the 7 day mark). I have attempted to call the business to dispute further, but received no answer.
  I contacted them again via email on Jan 21 2025 and they have responding stating that they only have PayPal and cannot refund my original form of payment. I do not have PayPal and find this completely unacceptable.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased clothing items from hooktab I requested a return for a defective printed item. I was within the terms and conditions for a return of my purchase however The customer service refused to provide a return label by extending a email chain asking for photographs prior to allowing my item to be returned. I informed the customer service agent I do not have means to photograph the item and I would gladly return it if provided a return label.

• Initial Complaint

  Date:12/27/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an “ugly sweater” from hooktab.com on 11/22/24. Hooktab SKU: FZZMY-PML102224H88. The picture for the listing is clearly of a traditionally knit sweater. The product I received is clearly a picture of this knit sweater printed onto a shirt material. Upon further research the image used for the sweater on hooktab is that of officially licensed merchandise available from a company REMOVED(sweater titled: "You Shall Not Pass" Balrog Christmas Sweater). What hook tab has done is take the picture of the knit sweater and printed it onto shirt material and listed that shirt on their website using the picture of the actual knit version. I wrote a review (which was requested of me by hooktab via email) on their website for the item to warn other consumer of the misleading listing. They refuse to post my review and list no grounds as to why. They instead emailed me offering me a discount or a reprint. I declined both and requested my review be posted. They again offer return for a refund or a steep partial refund. Hooktab is not only using licensed material without consent in the printing of the and sale of the shirt, but are also scamming customer into believing they are buying a real knit sweater when the product is a shirt material.
  
  Product and receipt pictures too large for attachment but available by request as well as URLs to both hooktabs listing and merchoids official listing

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a sweater on November 18th and have still not received my item. They told my they'd give me a refund if it didn't arrive in 29 days. Now when I try to hold them to that, they say we'll give you 40% off if it doesn't arrive by Christmas. I have no use for this item anymore. If and when it ever it arrives, I will be sending it back.