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Business Profile

Locksmith

Wolf Lock and Key

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/29/2023 I hired Wolf Lock & Key to change my lock. He was late and kept pushing our meeting time back, ultimately 2.5 hours later than when I was told he would meet me.
    He replaced a key to my 2017 toyota corolla and the car started immediately.
    later that night I was noticed I was having issues starting my car and the engine seemed hot so I assumed it was car issues. The car later started. The next morning the car would not start.
    I had the vehicle towed and a full diagnostic run. It turns out the key was not programmed correctly preventing the car from starting.
    I called today 10/3/2023 to request a refund on service that was not properly done. I asked politely and explained my situation to him. I was met with hostility and a man unwilling to hear me out. A business should take accountability for their mistakes. This man is far to prideful, brute like, and unprofessional. His service is also inadequate and unprofessional in terms of punctuality, politeness, and being a locksmith.

Wolf Lock and Key is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.