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Business Profile

Locksmith

Honest Locksmiths

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife locked herself out of her house yesterday and called the honest locksmith. They said they'd be there in a half an hour and it took them two hours. When they showed up, my wife suggested they pry the door open like the fire department had a month earlier, he said no that won't work. He then proceeded to call his boss and be on FaceTime with him and then he drilled into the deadbolt which it was not dead bolted and he knew it or he should've. He did inform her of that but he did not inform her when he started sawing into the deadbolt , he sawed it into the deadbolt.,ruined the lock the deadbolt that he didn't need to be touching, ruined our door. And then did exactly what my wife asked him to do in the first place and pried open our door. He never inspected the lock to see what was going on if he had he would not have touched the deadbolt. If he had j listened to my wife in the first place, there would be no problem. They quoted us $350 saying they would replace our bolt and then charged us $585 and is refusing to change our lock. I filed a complaint to no avail. They are refusing to help me out in anyway I want a new security door and I want a refund. All in all it was the worst lockout experience I've ever had and I feel like my wife was completely taken advantage of, and then charged triple what any other locksmith has quoted us.

Honest Locksmiths is NOT a BBB Accredited Business.

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