Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i dropped off an ignition and glove box lock set from a 2015 polaris slingshot to have a key made...I had a discussion with a gentleman over the cost of having a key made for this set...i didnt have a key hence why i bought in the ignition and glove box components...he said he could have a key made for it for probably 45 but there was a chance it could cost more...I told him if they could make the key for it for 45 i will do it...if it cost more than do not do it b ecause it was not cost effective for me to do it otherwise and give me a call to tell me this...I didnt hear from them at all.. I told him i would be back in a couple of months or when ever i would be in the area again i would swing by...there was no hurry for it. so I stopped today to pick up the set...well they bought the set to the front and I had a conversation with some snotty woman about the price. I was very nice about it and she didnt want to hear about I was told...At that point she told me she will just keep the lockset and walked out. I was not going to get into a pissing contest with someone that would not even listen...This is not the first time I have taken business to this company..I have used them every time I have a project i am working on...This was no way to treat a repeat customer...This filing is probably in vain but wanted others to know about this issue i ran into today.

  Customer Answer

  Date: 12/11/2023

  I submitted the complaint to give them the opportunity to clarify  and or correct this issue.  Others need to know about this bait and switch and not get taken advantage of from this business.  They screwed me out of my lockset...granted it was unusable to me until i have it keyed but they were told not to perform the service if it was gonna be over 45 dollars and they still proceeded to perform the work putting me in a situation of either overpay or loose the item..this is wrong and others need to be aware of this business practice

  Business Response

  Date: 12/13/2023

  We do not fit keys to motorcycle, or scooter locks for less than $75. That is our lowest cost for that service. The customer was unhappy with the price and was informed that we would keep the keys if he did not want to pay for them. He seems to have misunderstood this, and he left without the locks before the technician had the opportunity to explain. The locks are available for pick up whenever he would like to retrieve them.