Business ProfileforMVD Express

I previously went into the business in October to be issued an 8 year license. I did not receive a license in the mail and when I contacted the call center on Jan 2nd they stated that the license was returned in the mail. I informed them that I didnt receive it the first time and verified mailing addresses. The call center agent informed me that they will mail out the license again but that I had to go into the office to have them print out another temporary paper license until the physical one could come in the mail. When I went into the office on Jan 3rd I was informed I would need to pay for a new one. She stated that in order to extend the temporary license I would have to pay for a 4 or 8 year license again, which I paid for a four year license. She informed me to call the call center and request a refund. I have attempted contacting the call center for the past two weeks with no assistance from a manager or supervisor. After contacting the call center today, they informed me that they would give me "an 8 year license for the cost of the 4 year, but I cant refund you any money." I informed them that I am calling for a FULL refund on either the 4 year license or the 8 year license, I reiterated that I will not be paying for a license that I did not receive. They stated that they will have to receive a call from the operations manager to issue a refund. I have been attempting to get a refund on a license I DID NOT RECEIVE for 2 weeks. I also have an email thread between the business and myself that I will happily provide to better understand the nature of this matter.