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Business Profile

Information Bureaus

SL Data Services, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************.COM
    This company continues to charge a monthly fee once you have used the service even after you call customer service and cancel.
    I have cancelled the service 2x and yet was still billed again.
    The fee is $ 9.95 /M
    I have received a cancellation number this time, and supposedly will receive an email that the subscription was cancelled again .
    #*******
    Highly recommend this company be flagged for disreputable business practices, deceiving the consumer and continuing to charge for subscriptions that do not get cancelled upon request

    Business Response

    Date: 05/28/2024

    Good afternoon, 

    I have researched *** *****' complaint. *** ***** spoke to customer service on May 13, 2024 and requested to cancel her account. The billing for $9.95 had already been processed for her access to our property reports for the next 30 day period. The customer service agent was unable to see the charge was pending in the database. I apologize for the confusion and the billing on May 13, 2024, as well as *** ***** having to contact customer service on two occasions about this issue. I have issued a refund for both of *** *****' payments in the total amount of $10.95 (41 and $9.95). The refund was sent to the original credit card used to make the initial purchase on April 13, 2024. 

    I apologize again for the inconvenience. Please contact me if you need further assistance or have any questions. 

     

     

     

    Customer Answer

    Date: 05/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.



    Regards,



    ***** *****

SL Data Services, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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