Complaints

This profile includes complaints for HOAMCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HOAMCO

  8700 Education Pl NW Ste A Albuquerque, NM 87114-6374

• 

  HOAMCO

  10555 Montgomery Blvd NE Bldg 1 Albuquerque, NM 87111-3857

• 

  HOAMCO

  PO Box 67590 Albuquerque, NM 87193-7590

• 

  HOAMCO

  1421 Luisa St Ste R Santa Fe, NM 87505-4073

• 

  HOAMCO

  201 N Church St Ste 202 Las Cruces, NM 88001-3515

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a condo that is managed by HOAMCO. I bought this condo back in 2008. I've had my $180 a month payment on Auto pay to come out of my credit union account on the 15th of the month for over 3 years now. I went to check my account on March 20, 2026 and saw my payment hadn't come out yet. I thought it was very odd normally it comes out on the 15th or with a 3 days. I log into my HOAMCO account to review payment and see what's going on and received this message: Sorry, you can't make a payment at this time. Please contact your Management Company for more information.I email REMOVEDthe REMOVEDmanager to find out what is going on. He replies: I am attaching a statement of your account, as the debt is over $500 it was turned to a Collection Company, thats why your payment is not accepted, you must contact the Collection REMOVEDI email this email address and receive mail error messages. I reach out to REMOVEDagain and get a totally different company name and email address. I email them and they get me account info. I log in and shows the balance is over $2,000 that I supposedly owe. I email REMOVEDasking why I was not notified about this being sent to collections until I reached out to him? I even stopped by the HOAMCO office to see what was going on he stated he would need to talk to his boss the following Monday. Monday 3/31/26 I reach out again via email and get response of: working on it Now I reach out again and now he tells me: Hello REMOVED,I was trying to move as we talked, however as your account is with the collection company, you must to talk with them, I sent them the screenshots you sent me and in order to protect your rights under the REMOVEDyou will need to speak with REMOVED, the collection agency that is currently handling your REMOVEDcan contact them in this email:REMOVEDYou can set a Payment plan with them. This never should have gone to collections

• Initial Complaint

  Date:02/24/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally received a notice of payment on 11/17/25. When I logged in then, there was no balance due. Yesterday, I receive a new email saying my account is delinquent and have a late fee and that I have to pay $199. My payment is normally $137.00. Why am I being charged an additional $62 with no additional notice or emails? I am requesting that the additional fees be removed.

  Business Response

  Date: 02/27/2026

  Hello, 

  Per our records we show that Mr. REMOVEDagreed to receiving electronic statements in March of 2021.  His January 2026 Statements were made available to Mr. REMOVEDelectronically on 11/17/2025. Through a system trace we show that his account/statement was viewed and the statement opened approximately eight times between the period of 11/17/2025 and 12/1/2025.  As his payment was not received via the due date of 1/15/2026, late charges, collection fees and interest began to accumulate as stated on the statement.  Per our records the payment has yet to be made.  For convenience we have included a copy of Mr. REMOVEDprinted electronic statement, the late notice, the community collection policy, along with a screen shot of our system, displaying the eight viewings of his account.  Please remit the total due to stay in good standing. If Mr. REMOVEDhas any questions he can reach out to his community manager at REMOVED

  Respectfully, 

  HOAMCO Community Management 

   

   

  
  

  Customer Answer

  Date: 02/28/2026

  Complaint ID REMOVED
  
  I am rejecting this response because:
  
  Between the dates of 11/17/2025 and 12/01/2025, I logged in eight times so that I could remit payment. However, there was no payment due. The system reflect zero dollars due hence the multiple logins. Im happy to remit payment however, because of this system issue, I would like the REMOVEDto remove the $62.00 they are trying to overcharge me.
  
  Regards,
  
  REMOVED

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 03/02/2026

  Hello,  

  We show no evidence of a system failure per the attached documents.  Per the documents for the community the Assessment was due on or before January 15th, 2026.  Please remit the total due. If you have any additional questions or wish the collection, late, and interest fees to be considered for removal by the communities Board of Directors, please contact your community manager at REMOVED. 

  Many Thanks, 

  HOAMCO Management

  Customer Answer

  Date: 03/02/2026

  Complaint ID REMOVED
  
  I am rejecting this response because:
  
  HOAMCOs response does not address the core issue. I do not dispute that I enrolled in electronic statements in 2021. I also do not dispute that I logged into the system multiple times between November 17, 2025 and December 1, 2025. In fact, those logins support my position.
  

  I logged in eight times because I was attempting to remit payment after receiving the November 17, 2025 notice. During each of those sessions, the system displayed a zero balance due. Because the portal showed no amount owed, there was no payment to submit. My repeated logins demonstrate good-faith efforts to pay on timenot neglect.
  

  HOAMCO has provided a system trace showing that I opened the statement, but they have not addressed why the payment portal reflected no balance due during the same timeframe. If payment was in fact due and payable, the system should have reflected an outstanding balance and allowed payment.
  

  Additionally, I did not receive any reminder emails or follow-up notices prior to the imposition of late fees, interest, and collection charges. The first notice reflecting delinquency was dated February 23, 2026.
  

  In good faith, I have already remitted the original quarterly assessment of $137.80. The only amount in dispute is the $62.00 in late fees and related charges that resulted from what appears to be a system or processing error outside of my control.
  

  HOAMCOs refusal to waive fees unless I submit a separate written appeal to the Board is unreasonable given that their own records confirm I attempted to access and review my account multiple times before the due date.
  

  I respectfully request that HOAMCO remove the disputed fees and confirm that my account is in good standing.
  
  Regards,
  
  REMOVED

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint to the Better Business Bureau Regarding HOA Fees
  
  Dear Better Business Bureau,
  
  I am writing to file a formal complaint against Hoamco in Los REMOVEDs regarding my recent experience with their customer service and the fees applied to my account.
  
  On June 11, 2025, I spoke with REMOVEDand explained that I believed I had forgotten to make a payment. During our conversation, she informed me that I had not made any payments since December. I tried to clarify that I believed I had made payments after that date; however, REMOVEDbegan to yell at me. Instead of raising my voice, I requested to speak with her supervisor. At that point, she hung up.
  
  I subsequently reached out to her supervisor, REMOVED, but did not receive a response until I filed a formal complaint on the HOA page. When REMOVEDfinally contacted me, I explained the situation. I had made a payment in December, which covered my account until April — this was correct. Unfortunately, I did forget the April payment, which amounts to $45 and would have covered me until July.
  
  Due to the lack of timely communication from REMOVED, I had already paid $180 for what they labeled as a missed payment. This amount includes an intent to lien for being one payment late.
  
  I believe that the leniency for such missed payments should be considered, especially given that homeowners like myself contribute to the HOA. It seems unreasonable to impose such high fees for a single missed payment without adequate communication from the HOA management.
  
  Thank you for your attention to this matter. I hope for a fair resolution regarding the fees imposed and the treatment I received.
  
  Sincerely,
  REMOVED.

  Business Response

  Date: 06/24/2025

  Dear Ms. REMOVED:

  Thank you for taking the time to share your feedback.
  
  We’ve addressed this matter with our team and are continuing to
  reinforce our commitment to professionalism and courtesy in every interaction
  with homeowners.
  
  As a reminder, HOAMCO does work at the direction of the
  Board. Per the homeowner’s request, we submitted an appeal to the Board of
  Directors to waive the intent-to-lien fee; however, that request was denied.
  Other fees—including a collection notice, interest, and a fine totaling
  $61.26—have been credited. Please note that all fees were applied to the
  homeowner account per the written Collection Policy for this Association. 

  Best Regards, 

  HOAMCO Community Management

  
  

  Customer Answer

  Date: 06/25/2025

  Complaint: REMOVED
  
  
  
  I am rejecting the HOA response because of the following email I received from REMOVED. In the thread of emails I attached, you can see in the second email that REMOVEDhad no intention of even asking the board if they could waive the fee of $80. She didn’t show any intention of waiving the July payment when we are not even in July. When I inquired about it, she sent me an email the next day telling me that the board denied my waiver request. I want to make it clear that I only missed one payment; I have been a great customer.
  
  For this single missed payment, I was denied a waiver for an intent to lien. I believe REMOVEDdid not reach out to the board, or if she did, she provided false claims about my character. I have asked REMOVEDto send me a copy of what she sent to the board she took several days to respond I had to submit another complaint for her to reach out , but she nor REMOVEDsent  the request of what REMOVEDsent to the board. I believe the HOA is not providing accurate statements or helping the consumer resolve this issue.
  
  Mind you, this was only one payment. What do they do with people who miss two payments? This seems like an abuse of authority. I request that the $80 intent to lien be waived and that this HOA be investigated
  
  
  
  
  
  Regards,
  
  
  
  REMOVED
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 07/01/2025

  Dear Ms. REMOVED,  

  We have attached a letter that was emailed to you on June 25th on behalf of the Tome Vista HOA Board of Directors, providing a summary of the rationale behind denying the waver of the intent to lien fee. We strongly encourage you to attend the next Board Meeting if your schedule allows.. If you have any additional questions, please reach out to your Community Manager at ###-###-#### or via email at REMOVED.   

  Sincerely, 

  HOAMCO Community Management 

   

  Customer Answer

  Date: 07/02/2025

  Complaint: REMOVED
  
  
  
  I am rejecting this response because: Yes, I received this letter dated June 25th. The request was made on June 18th after seven attempts to discuss waiving the intent to lien, to which REMOVEDresponded on the 19th that it had been denied. This means that REMOVEDnever reached out to the board on the 18th, which is misleading and unacceptable. This concerns our hard-earned money, and the board is meant to represent us, not make decisions on matters they did not even investigate.
  
  Furthermore, the board denied my waiver for the $80, claiming my late payments that is incorrect. The December payment was made in advance and would cover me until April. They falsely assert that my late payments justify their claims, which is also untrue. 
  
  I request that the Better Business Bureau investigate this matter, and I also ask that the board return the $80. Such treatment of a customer is unacceptable.
  
  
  
  
  
  
  
  Regards,
  
  
  
  REMOVED
  

   

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a disabled veteran, who has a hard time picking weeds due to my injuries. This company has gone out of it's way to cause much mental anguish and distress in my life, this is the second time I've received a "second notice" without receiving a first notice. the charge each time is $50, and I have paid many fines for violations I did not know I had received. They never call to acknowledge that you have any sort of violations and simply rely on unconfirmed mail to relay violation notices. I believe this to not only to be predatory but a violation of ADA requirements and will be contacting a lawyer.

  Business Response

  Date: 11/08/2024

  After a thorough review of
  the account, it has been confirmed that REMOVEDreceived three notices of
  violation for weeds, dated 9/18/24, 10/2/24, and 10/30/24. In accordance with
  the Association’s Governing Documents, violation notices were sent via both
  U.S. mail and email, and no returned mail has been reported for the address on
  file. Our Compliance Officer was therefore acting within the established
  guidelines and procedures as set forth by the Association. We are committed to
  maintaining community standards and ensuring all residents receive timely and
  clear communication regarding compliance matters. Copies of the Governing
  Documents can be provided by contacting your Community Manager.

  Respectfully,
  
  HOAMCO Community Management 

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November 2023, I have been trying to get resolution on this problem. The staff at this company is absolutely unprofessional in every account possible. Upon our board meeting, there was constant attitude and eye rolling from the member that is supposed to be handling our community. She treated multiple members with disrespect and dismissed all of our problems and never followed through with anything we asked. Upon speaking with her manager in April because it took from November to April to finally get a hold of someone, no resolution came from it. There was no form of communication as well as the constant harassment on me and other neighbors. Multiple neighbors have tried communicating with our association manager, and she simply will not respond to a phone call to voicemails left and also to email. But I guess it is a company policy because her manager is also the same way and will not return phone calls voicemails or emails. It is now October 20 24 and there has been zero resolution on any of the problems from myself and other neighbors. We are constantly harassed through mail from the company, but can never ask anybody or get any solution to the problems that we have been trying to resolve.
  I feel attacked in my own home, they are a fraudulent company because a contract has been signed for communication and agreement between homeowner and management team (hoamco) and they failed to withhold their end of the contract and communicating with their community and solving problems within their community.

  Business Response

  Date: 10/31/2024

  Dear Ms. REMOVED
  
  As there was no acting board
  in place for much of 2024 for the Los Suenos De Albuquerque Community to
  directly address your requests, HOAMCO continued managing the day-to-day
  operations based on guidelines set by the previous Board, including enforcing assessments
  and community rules.
  
  Your requests have now been
  forwarded to the newly elected Board, and the Board have confirmed that all
  fees are valid. Once Management has received further direction from the Board your Community Manager will provide an update for you.

  Respectfully, 

  HOAMCO Community Management

   

  
  

  Customer Answer

  Date: 11/18/2024

  Hello, this is to advise you that complaint REMOVEDis NOT resolved yet and no refund or compensation has been given.

  
  

  I did finally receive an email from the community coordinator stating they reviewed my account with the Board of Directors and the fees stay… however, With the response from the company HOAMCO They stated that there is no board of directors For my community… so I need Clarification on what is actually happening with this community.

  I want A refund of what I paid To make my account current. When I should Not of had to pay. This company is fraud and should not be allowed to operate. They have no customer service area, treat clients with the upmost disrespect and have 0 credibility.

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is constantly discriminating against my household, singling me out and violating their end of the contract/agreement that we signed over five years ago when I bought my house. The Company has the most unprofessional representative that will constantly give horrible remarks/attitude at me if I talk to her and thats IF I actually do talk to her because she refuses to communicate through email or phone number. Things need to be handled in a timely matter so I don't assess fees and her lack of communication and professionalism causes fees, and other issues associated with my residence and my family. This company will not hold accountable to their end of the contract, and what their company is said to handle and do for our community is not being done. We have asked for correspondence on legal action to take against and to remove this contract and the company refuses to communicate, and to cooperate with our wishes.

  Business Response

  Date: 02/23/2024

  Dear Ms. REMOVED, 
  
  HOAMCO is  committed to working in alignment with the
  directives set forth by the Board of Directors to uphold the integrity of your
  Association’s Governing Documents and associated information. Should you
  require a copy of these documents, please do not hesitate to request one from
  us.
  
  We prioritize the proactive communication of compliance
  expectations to all households within the community, ensuring that inquiries
  are addressed promptly. To facilitate this, we kindly ask that you verify the
  accuracy of your contact information on file with the Association.
  
  Here are some helpful reminders regarding compliance checks:
  These checks occur every two weeks, focusing on key areas such as weed
  maintenance, proper placement of trash bins, pet waste cleanup, parking
  adherence to designated areas and home maintenance. Should you need an
  Architectural Control Committee (ACC) Request form, please inform us, and we
  will promptly provide one. It's imperative to await written approval before
  commencing any exterior work outlined in your ACC request.
  
  Please note that failure to address compliance issues may
  result in formal notices and, ultimately, penalties if the non-compliance
  persists.
  
  Thank you for your attention to these matters. We appreciate
  your cooperation in maintaining the standards of our community.