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Business Profile

Data Analytics

New Mexico Data Insights LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Analytics.

Complaints

Customer Complaints Summary

  • 5 complaints in the last 3 years.
  • 1 complaint in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2026

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding an unresponsive request to reissue a stale-dated refund check issued by New Mexico Data Insights LLC.I received a refund check in the amount of $210.00 dated September 10, 2025 (Check #REMOVED). The check was not deposited within the valid timeframe and has since become stale-dated.I have made multiple attempts to contact the company via their website contact form, by email through this website, and by phone. I also left a voicemail after being provided their contact number by their issuing bank. I have not received any response.I am requesting that the company reissue the refund check or provide clear instructions on how the payment will be reissued.I am seeking a prompt resolution and written confirmation of next steps.

    Business Response

    Date: 07/17/2026

    Hello,

    After careful investigation, we were unable to locate the account for REMOVEDin our system with the information provided in the complaint. However, we can confirm that the check was sent and was not cashed. We intend to reissue this check immediately once we are provided with alternative details that would assist in locating the correct account. Please provide the following at your earliest convenience, so we can proceed with reissuing the refund promptly:

    Email and Name utilized to start the account
    Last 8 digits of the REMOVEDused
    Address where you wish to receive the reissued check

    Thank you,

    The Support Team

    Customer Answer

    Date: 07/21/2026

    I am rejecting this response for complaint ID REMOVEDbecause New Mexico Data Insights asked for additional information. I've provided it below:

    Email and Name utilized to start the account - REMOVEDemail: REMOVED
    Last 8 digits of the REMOVEDused - credit card that was used has since expired. 
    Address where you wish to receive the reissued check -

    REMOVED
    REMOVED
    REMOVED, REMOVED


    Regards,

    REMOVED

     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Business Response

    Date: 08/17/2026

    Hello,
    Thank you for forwarding the additional information provided by the complainant.
    We were able to locate the account and the original refund check request. However, the account and refund are associated with a different individual's name, and the mailing address now being provided does not match the address associated with the original refund request.
    For account and payment security, we are unable to change the mailing address or reissue the refund check based on information provided by an individual who is not the named account holder.
    Could you please ask the complainant to have the individual whose name appears on the account provide confirmation that they are requesting the replacement check, along with verification of the current mailing address?
    Once we receive verification from the named account holder, we will be happy to proceed with the replacement refund check.
    We appreciate your assistance in helping us ensure the refund is issued securely and to the appropriate recipient.

  • Initial Complaint

    Date:03/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a one-time record search for $1.00. They enrolled me in a subscription program for $30.00/month. The verbiage on their acceptance of fees(s) page is confusing and misleading and I see I'm not the only consumer duped by them. I want the $30.00 removed from my bill along with future charges. I believe they deliberately confuse consumers.

    Business Response

    Date: 03/25/2025

    Account was cancelled on 3/15. Consumer's money has been refunded to her. 

  • Initial Complaint

    Date:10/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/1/2024 I ordered a one time property record report. The site advertised one report would be one dollar. I have no need for additional reports. I was surprised to see it shifted to a subscription of $30. They have charged my credit card for Sept and October, total charge $60. Upon seeing my bill I requested cancellation. I have seen multiple complaints with Consumer Reports and feel like their site is like a bait and switch and should be investigated

    Business Response

    Date: 10/23/2024

    Hello REMOVED, 

    We were able to locate your account. We have closed your account as requested and provided you with a full refund for all charges. If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards, 

    NMDI Support

    Customer Answer

    Date: 10/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.



    Regards,



    REMOVED

  • Initial Complaint

    Date:08/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $10 dollars on my credit card for the last three months by a company called New Mexico data insights LLC, who has two online web sites propertyrec.com and property record.com. Both sites are the same yet I never signed up for this nor have I done business with them. On my credit card statement both websites show up. I never signed nor do I have a subscription with them. I have emailed them to find out what is going on with this but no response

    Business Response

    Date: 09/10/2024

    Hello,

    We have reviewed the account and can confirm that the account was cancelled on September 7, 2024, and a full refund has been issued as of today, September 10, 2024. If there is anything else we can assist with, please reach out to our customer support team at any time.

    Best Regards,

    The Support Team

    Customer Answer

    Date: 09/11/2024

    Complaint: REMOVED



    I am rejecting this response because:

    I originally contacted this business myself yet received no response so they had every opportunity to fix it then instead of me coming to BBB. Also they sent back only $10, I was fraudulently charged more than this over the months. Also this business uses two website addresses, which lead one to assume something isn’t right with how they are doing business. Communication is the key and this company doesn’t do. It says September 7th the account was closed yet they never addressed why it was open in the first part.





    Regards,



    REMOVED
     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used their service in May and pd $10.90 on my credit card. The transaction was done online.
    For the past two months June and July there is a charge of $10 on my credit card from this company. They keep showing that I am purchasing from them. I am not. I need them to refund the $20 and stop charging my credit card.

    I called my bank and they recommended canceling my credit card and getting a new card....however, this card is list with other companies for payment such as my utilities.

    Customer Answer

    Date: 08/07/2024

    I had contact from Property Records.

    They canceled my account and am getting a refund .

    Thank you for your help. 

    Email:

BBB Accreditation: None

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.