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Business Profile

Background Checks

Veripages - Intelage Systems Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted a number of times to remove my personal data from Veripages web site & all of its affiliates without success. I have attempted a number times to contact customer service without any response. Per California law (CCPA) **************** , a consumer residing in CA has the right to have their information removed (opt-out) from data aggregators. Again, the company is unresponsive & their published opt-out method is not working. For reference, below is the link to my information:
    ****************

    Business Response

    Date: 06/05/2025

    Hello ********,

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, *********************, if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 06/05/2025

    Complaint: ********



    I am rejecting this response because: the information is blatantly false, the record still exists. See here - **********************************************************







    Regards,



    ******** **********

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Business Response

    Date: 06/06/2025

    Hello ********,

    Thank you for contacting us.

    As we stated in our email response to you on June 5, we will be happy to help you remove information from Veripages.

    Your profile was submitted for removal on the same date and this process took several hours,
    we have checked today and confirm that the record does not exist: ********************************************************** .

    We have sent you a confirmation to your email ******************.

    I apologize for this experience. Your record has been removed from our site.


    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 06/06/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ******** **********

  • Initial Complaint

    Date:06/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Veripages**** refuses to remove my private data and information from their website after repeated attempts to opt out through their website's opt out link. I've received an opt out request tracking ID that does not work. I have been emailing them for 5 days now requesting the removal of my private and personal information. They refuse to remove it. They keep sending me the same link over and over again and it does not work. When you try to call their customer service line it says no one is available to help. I have also left voicemails for them to remove it and they refuse. I want my information off this website! I do not consent to my information being publicly published on any website including Veripages********
    URL to remove: ****************************************************

    Business Response

    Date: 06/05/2025

    Hello *****, 

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, *********************, if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 06/05/2025

    Complaint: ********



    I am rejecting this response because: my information is still on the website. I just loaded the page and it is still showing all of my private information on their website. I screenshot it and attached it to this letter. The URL is: 

    ****************************************************

    I want this removed! You do not have permission to display any of it! It puts me and my family in direct danger due to my former spouse being a convicted violent sex offender. It needs to be removed today! I have provided this URL to you numerous times over the last week and you have ignored me. Remove it!




    Regards,



    ***** *******

     

    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Business Response

    Date: 06/06/2025

    Hello *****,

    I am very sorry to hear you were not satisfied with the answer you received before.

    I have checked and have confirmed, that your record has been removed from our site: ****************************************************.

    If you still need more assistance, please contact us directly at, *********************.

    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 06/07/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ***** *******

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, my name is ***** ******* * ** ********** the BBB to inform VERIPAGES holding or acquiring personal and sensitive information about my identity.

    I've tried to contact the site to opt-out my personal information from any collecting data/sites, but haven't received any emails or confirmation to delete my information from any gathering identity sites which I have not given consent to.

    My profile is

    *************************************************GB


    I ask that NO information about me and family is stored, displayed, gathered, or shared to and from VERIPAGES or any other websites.

    Business Response

    Date: 06/04/2025

    Hello Roger, 

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, [email protected], if you still need more assistance. 

    Best regards,
    Veripages customer service
    [email protected]

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not consent to the display or use of my name or family members name and/or personal data on Veripages.com, and no permission was granted explicit or implied for your company to share or publish this content.

    Requiring my client to navigate through your system to remove unauthorized content is inappropriate and does not absolve Veripages of liability under United States privacy and consumer protection laws, including the California Consumer Privacy Act (CCPA) and other applicable federal and state laws.

    As such, we are demanding that they remove all related content and personal data associated with my name or family members name from their platform within 72 hours of receipt of the message I sent on their website. Failure to comply will result in legal action being pursued without further notice.

    Please confirm in writing that the information has been permanently removed. This communication is being documented for legal purposes.



    REMOVE anything under the name of ******* *. *******, ******* *. *******, ***** *. ******* - **********************************************************************************************

    Business Response

    Date: 06/04/2025

    Hello *******, 

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, *********************, if you still need more assistance. 


    Best regards,
    Veripages customer service
    *********************


    Customer Answer

    Date: 06/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ******* *******

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The CCPA's right to delete, also known as the right to erasure or the right to be forgotten, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Under the CCPA, businesses have 45 calendar days to respond to a consumer's request to know or delete their personal information. Requesting a right to deletion of personal data and that my immediate family’s information not be sold. Additionally, that “Veripages” and their service providers do the same. Signed a subscription with ******, a service that helps individuals and businesses remove their personal information from data brokers and people search websites on the internet. However, Veripages has not completed and/or honored the request within the 45 day period. Requesting that our information be deleted and removed due to privacy concerns as our information had been compromised due to mail theft. Attempting to mitigate any potential problems that may arise from this recent event. Contacted Veripages customer support team, but have yet to hear back and manually opted out. Remove the following 3 URL and see attached images. ************************************************* ************************************************ **********************************************

    Business Response

    Date: 06/02/2025

    Hello, 

    I apologize for the issue you experienced. Your records have been removed from our site.

    Please contact us directly at, *********************, if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 06/03/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


  • Initial Complaint

    Date:05/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have all of my personal information on their site and they refuse to remove it.

    I have submitted their form over 7 times and they refuse to help me remove my information from their site

    *****************************************************

    Business Response

    Date: 06/02/2025

    Hello ****** 

    I apologize for the issue you experienced. Your record has been already removed from our site. 

    Please contact us directly at, [email protected], if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Veripages will not remove my personal information from their website, despite me following the required steps on their website and emailing the company to remove my information. My personal information, including my full name, DOB, address and names of family members are still available to the public. Anyone can request a full background on me from their site without my consent. This situation is causing me anxiety. I have been a victim of identity thief, and I am extremely concerned about my personal information being misuse again. I want Veripage to remove everything about me from their website.

    Business Response

    Date: 05/24/2025

    Hello *******,

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Veripages customer service
    *********************

     

    Customer Answer

    Date: 05/28/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ******* *******

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Veripages has my personal and private information listed for sale on their website without my authorization. I have requested to be opted out of their website but they have not removed my information. I am requesting that they remove my information immediately. Here is the link for my information.
    *************************************************

    Business Response

    Date: 05/21/2025

    Hello ******

    I am very sorry you feel this way. We complete all received removal requests within 48 hours.

    Please contact us directly at, *********************, if after this period the record will still appear on the page. 

    Best regards,
    Veripages customer service
    *********************

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to remove my information from the data broker Veripages. When you go to their sight there are links to the removal page however none of the links work. If you try and type in the URL for their request for removal page it redirects you to their main page. It's my understanding that I should be able to request my information be removed, it's very concerning that they present a false option to remove it but then don't provide anywhere on their site to remove it. I even used their chat bot on site which has an option about requesting removal of information. However the links provided by their help chat also don't work. This in my opinion is incredibly deceptive.

    Business Response

    Date: 05/10/2025

    Hello, ********

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.
    Please contact us directly at, [email protected], if you still need more assistance or send the URL in reply to this message.


    Best regards,
    Veripages customer service
    [email protected]

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've written to the company asking them to remove my information. Here's what they provided me with a response. None of their links or instructions work. This is clearly a misdirection built to confuse and frustrate consumers. This should be a very straight ahead process and based on the reviews of other BBB users, I don't think I'm alone in experiencing this frustration.

    Business Response

    Date: 05/06/2025

    Hello, *********

    Thank you for contacting us. As we stated in our email response to you on May 5, 12:52 pm, we will be happy to help you remove information from ********
    We will need to know the specific information you would like removed and the URL of the page where this information appears.
    Please email us directly at *********************, so we can assist with your request.


    Best regards,
    Veripages customer service

    **********************

Veripages - Intelage Systems Corp. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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