Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly asked them to delete my personal information from their website but they are unresponsive. They only provide a link to not sell my personal information. Most of the information they display is incorrect, including incorrect addresses, incorrect phone numbers, and people who are completely unrelated to me are listed as "family members".

  Business Response

  Date: 06/19/2025

  Hi ********, 
  
  I am sorry to hear that you were not happy with the public records available or satisfied with the removal process.
  
  Our records show that our customer service team has already helped you to remove the information you identified.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Veripages customer service
  *********************
  
  

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** ****

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted several request to have my information removed from Veripages site. I have sent emails that go unanswered I have called and left messages that go unanswered. I have been trying to remove mine and my wifes info for over 6 months now and it is still on the site. Here is the link to my info that I have requested to be removed. ******************************************************. The fact that this company can just ignore any request to remove info is scary. People can be a serious risk for harm and this company seems to not care.

  Business Response

  Date: 06/19/2025

  Hello *******,
  
  I am sorry to hear that you were not happy with the public records available or satisfied with the removal process.
  
  Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Veripages customer service
  *********************
  
  
  

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CCPA's right to delete, also known as the right to erasure, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Additionally, that “Veripages” and their service providers “do the same”. Submitted prior requests, requesting a “right to deletion” of my family’s information due to privacy concerns. However the information was reinstated, will be filing a complaint with the California Privacy Protection Agency. Signed a subscription with a data removal service as they provide ongoing monitoring and updates to ensure our personal information remains removed. ****** was given “limited power of attorney” to maximize the effectiveness of their data broker removal requests, therefore making them an “authorized agent for the specific person identified”. Based on observations, data brokers are not always responsive and at times have made the removal process challenging as they refuse to honor the person authorized to act on the principal's behalf. For the Better Business Bureau’s reference, I have attached an image documenting the activity history from ******, along with a url link directing the end user to their information. At this time, there are two profiles listed under my mothers name which I have highlighted in red in the images. ****** submitted a request to opt out on June 03, 2025 and June 09, 2025. I also ask that Veripages stop publishing my grandmother's information “*** ** *****”. ********************************************* ********************************************* ************************************************

  Business Response

  Date: 06/18/2025

  Hello, 
  
  I apologize for the issue you experienced. The records you have requested have been removed from our site.
  
  Please contact us directly at, *********************, if you still need more assistance. 
  
  Best regards,
  Veripages customer service
  *********************
  
  

  Customer Answer

  Date: 06/18/2025

  Complaint: ********
  
  I am rejecting this response because:  Please kindly be advised I am rejecting their response as my grandmothers information has not been removed, please see the attached image that is date and time stamped along with the url link.  ************************************************

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 06/19/2025

  Hello, 
  
  Thank you for letting us know. The record has been removed from our site.
  
  Best regards,
  Veripages customer service
  *********************
  
  

  Customer Answer

  Date: 06/19/2025

  Complaint: ********
  
  I am rejecting this response because:
  
  Despite concerted efforts to prevent future sharing of our information, Veripages has continued to reinstate my family's information after the initial removal by different means.  To circumvent the removal requests, the information is relisted by using “formal vs. informal names”  that are associated with the same individual.  Implementing an opt-out process should not create increased difficulty for consumers who wish to submit a request to opt-out of the sale of their data.  This is a core principle in data privacy laws like the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).  Privacy laws aim to empower consumers by giving them control over their personal information.  The sharing of information poses significant safety and privacy concerns leaving individuals vulnerable to exploitation and misuse of the data collected and sold.  The potential consequences are the increased risk of fraud, identity theft and threats to personal safety.  In my experience and similarly to the consumer complaints, removing our information from Veripages has been challenging, time-consuming and impossible.  Seemingly there's only a response when a complaint is filed with the BBB.  Will be filing a complaint with the California Privacy Protection Agency Complaint as a result.  For the BBB reference, I have attached a new screenshot taken on 6/19/2025 along with the url link directing the business to my mothers information.  Her name has been highlighted in red. Requesting the deletion of the following:  *********************************************
  
  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 06/21/2025

  Hello ********,
  
  I was happy to assist you in completing this request, the identified record for your mother has been submitted for removal and this records will be removed within 24 hours: ********************************************* .
  
  Please let us know if you still need any assistance.
  
  Best regards,
  Veripages customer service

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to have my information removed from Veripages. I am a victim of identity theft, and that person, plus others are still listed on my profile, many years later. Veripages only offers an opt-out to not sell information. They no longer have an opt-out link to remove information. I am asking again to please REMOVE: ****************************************************

  Business Response

  Date: 06/17/2025

  Hello ********, 
  
  I am sorry to hear that you were not happy with the public records available or satisfied with the removal process.
  
  Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Veripages customer service
  *********************
  
  
  

  Customer Answer

  Date: 06/18/2025

  Complaint: ********
  
  I am rejecting this response because: Although my information was removed, I did not get a positive answer that the company has totally DELETED all of my information and additionally will not keep my information hidden, only to later sell it again.  I am very upset to find people on my report that I do not know and see that I have AKA's that are not mine.  Through the years, the information seems to be getting worse rather than less and better.  I would like assurance that my information is being totally deleted and added to a list that if they should receive it again, it will be immediately deleted.
  
  
  
  Regards,
  
  ******** ****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 06/19/2025

  Hello ********, 
  
  I have reviewed our records one more time and I confirm that the information you asked us to remove was deleted from our site. Three links have been already removed per your request - ****************************************************, ************************************************** and **************************************************. The issue has been addressed. 
  
  We apologize for any inconvenience. Please contact us directly at, *********************, if you still need more assistance. |
  
  Best regards,
  Veripages customer service
  *********************
  
  
  
  

  Customer Answer

  Date: 06/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   THE COMPANY LINK STATES "DO NOT SELL".  SELLING MY INFORMATION IS DIFFERENT FROM NOT SHOWING IT ON THE WEB.  VERIPAGES DID NOT ADDRESS THE "DO NOT SELL PART".  I DO NOT WANT MY INFORMATION SOLD OR SHARED ON THE WEB, ESPECIALLY WHEN THE INFORMATION IS ERRONEOUS.
  
  Regards,
  
  ******** ****

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted them multiple times to remove my listing from their website. I've had no success. They've replied with generic bot replies (see this complaint section) that offer no help. They're a suspicious website as their employment page contact email is the same as their complaint email. The people listed on their sites are the names of people who don't exist and their images are very obviously AI-generated. Watch them say that they can't identify me and give me the same generic reply that they've given everyone else.

  Business Response

  Date: 06/10/2025

  Hello ***,
  
  I am sorry to hear that you were not happy with the removal process.
  
  Our records show that our customer service team has already helped you to remove the information you identified by your email request.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Veripages customer service
  *********************

  Customer Answer

  Date: 06/10/2025

  Complaint: ********
  
  I am rejecting this response because:
  
  My listing still remains even though I received an email that my listing was approved to be removed.

  Please see here: ****************************************************************

  I'll accept once the listing is gone.

  Regards,
  
  *** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 06/19/2025

  Hello ***,
  
  I apologize for the delay. Your record has been removed from our site.
  
  Please contact us directly at, *********************, if you still need more assistance. 
  
  Best regards,
  Veripages customer service
  *********************
  
  

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *** *****

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted a number of times to remove my personal data from Veripages web site & all of its affiliates without success. I have attempted a number times to contact customer service without any response. Per California law (CCPA) **************** , a consumer residing in CA has the right to have their information removed (opt-out) from data aggregators. Again, the company is unresponsive & their published opt-out method is not working. For reference, below is the link to my information: ****************

  Business Response

  Date: 06/05/2025

  Hello ********,
  
  I apologize for the issue you experienced. Your record has been removed from our site.
  
  Please contact us directly at, *********************, if you still need more assistance. 
  
  Best regards,
  Veripages customer service
  *********************
  
  

  Customer Answer

  Date: 06/05/2025

  Complaint: ********
  
  I am rejecting this response because: the information is blatantly false, the record still exists. See here - **********************************************************

  
  
  
  Regards,
  
  ******** **********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 06/06/2025

  Hello ********,
  
  Thank you for contacting us.
  
  As we stated in our email response to you on June 5, we will be happy to help you remove information from Veripages.
  
  Your profile was submitted for removal on the same date and this process took several hours,
  we have checked today and confirm that the record does not exist: ********************************************************** .
  
  We have sent you a confirmation to your email ******************.
  
  I apologize for this experience. Your record has been removed from our site.
  
  
  Best regards,
  Veripages customer service
  *********************

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** **********

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Veripages**** refuses to remove my private data and information from their website after repeated attempts to opt out through their website's opt out link. I've received an opt out request tracking ID that does not work. I have been emailing them for 5 days now requesting the removal of my private and personal information. They refuse to remove it. They keep sending me the same link over and over again and it does not work. When you try to call their customer service line it says no one is available to help. I have also left voicemails for them to remove it and they refuse. I want my information off this website! I do not consent to my information being publicly published on any website including Veripages******** URL to remove: ****************************************************

  Business Response

  Date: 06/05/2025

  Hello *****, 
  
  I apologize for the issue you experienced. Your record has been removed from our site.
  
  Please contact us directly at, *********************, if you still need more assistance. 
  
  Best regards,
  Veripages customer service
  *********************
  
  

  Customer Answer

  Date: 06/05/2025

  Complaint: ********
  
  I am rejecting this response because: my information is still on the website. I just loaded the page and it is still showing all of my private information on their website. I screenshot it and attached it to this letter. The URL is: 
  ****************************************************

  I want this removed! You do not have permission to display any of it! It puts me and my family in direct danger due to my former spouse being a convicted violent sex offender. It needs to be removed today! I have provided this URL to you numerous times over the last week and you have ignored me. Remove it!

  
  Regards,
  
  ***** *******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 06/06/2025

  Hello *****,
  
  I am very sorry to hear you were not satisfied with the answer you received before.
  
  I have checked and have confirmed, that your record has been removed from our site: ****************************************************.
  
  If you still need more assistance, please contact us directly at, *********************.
  
  Best regards,
  Veripages customer service
  *********************
  

  Customer Answer

  Date: 06/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, my name is ***** ******* * ** ********** the BBB to inform VERIPAGES holding or acquiring personal and sensitive information about my identity. I've tried to contact the site to opt-out my personal information from any collecting data/sites, but haven't received any emails or confirmation to delete my information from any gathering identity sites which I have not given consent to. My profile is *************************************************GB I ask that NO information about me and family is stored, displayed, gathered, or shared to and from VERIPAGES or any other websites.

  Business Response

  Date: 06/04/2025

  Hello Roger, 
  
  I apologize for the issue you experienced. Your record has been removed from our site.
  
  Please contact us directly at, [email protected], if you still need more assistance. 
  
  Best regards,
  Veripages customer service
  [email protected]
  
  

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not consent to the display or use of my name or family members name and/or personal data on Veripages.com, and no permission was granted explicit or implied for your company to share or publish this content. Requiring my client to navigate through your system to remove unauthorized content is inappropriate and does not absolve Veripages of liability under United States privacy and consumer protection laws, including the California Consumer Privacy Act (CCPA) and other applicable federal and state laws. As such, we are demanding that they remove all related content and personal data associated with my name or family members name from their platform within 72 hours of receipt of the message I sent on their website. Failure to comply will result in legal action being pursued without further notice. Please confirm in writing that the information has been permanently removed. This communication is being documented for legal purposes. REMOVE anything under the name of ******* *. *******, ******* *. *******, ***** *. ******* - **********************************************************************************************

  Business Response

  Date: 06/04/2025

  Hello *******, 
  
  I apologize for the issue you experienced. Your record has been removed from our site.
  
  Please contact us directly at, *********************, if you still need more assistance. 

  
  Best regards,
  Veripages customer service
  *********************
  

  
  

  Customer Answer

  Date: 06/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CCPA's right to delete, also known as the right to erasure or the right to be forgotten, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Under the CCPA, businesses have 45 calendar days to respond to a consumer's request to know or delete their personal information. Requesting a right to deletion of personal data and that my immediate family’s information not be sold. Additionally, that “Veripages” and their service providers do the same. Signed a subscription with ******, a service that helps individuals and businesses remove their personal information from data brokers and people search websites on the internet. However, Veripages has not completed and/or honored the request within the 45 day period. Requesting that our information be deleted and removed due to privacy concerns as our information had been compromised due to mail theft. Attempting to mitigate any potential problems that may arise from this recent event. Contacted Veripages customer support team, but have yet to hear back and manually opted out. Remove the following 3 URL and see attached images. ************************************************* ************************************************ **********************************************

  Business Response

  Date: 06/02/2025

  Hello, 
  
  I apologize for the issue you experienced. Your records have been removed from our site.
  
  Please contact us directly at, *********************, if you still need more assistance. 
  
  Best regards,
  Veripages customer service
  *********************
  
  

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.