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Business Profile

Background Checks

Veripages - Intelage Systems Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************************************
    Veripages REFUSES to remove my personal information from their site. I submitted their forms as requested and they ignored. i had DeleteMe contact them and they did nothing. This business needs to be investigated. What they are doing does not seem legal.

    Business Response

    Date: 08/04/2025

    Hello ****,

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, *********************, if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 08/07/2025

    Thank You!  It has been resolved.

  • Initial Complaint

    Date:07/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Veripages (*********************) for their failure to comply with a lawful request under the California Consumer Privacy Act (CCPA).

    Despite multiple attempts to contact Veripages, they have not responded to my request to remove a profile on their website that contains my personal information. I initially submitted an opt-out request through their designated form, as instructed on their website. After receiving no response, I followed up multiple times via email to *********************, but have yet to receive any acknowledgment or action.

    The profile in question is located at the following URL: ****************************************************.

    Veripages’ own Privacy Policy acknowledges the right to deletion and instructs users to contact them via email to initiate such requests. I followed this procedure, yet my request has been ignored.

    I am requesting the removal of any and all personal information related to me that Veripages may have collected, published, or stored—not just the information visible at the above URL. This includes any duplicate or associated records under variations of my name or other identifiers.

    This lack of response is not only unprofessional but also a clear violation of the CCPA. I am requesting that the BBB investigate this matter and assist in compelling Veripages to comply with my data removal request.

    Thank you for your attention to this matter.

    Business Response

    Date: 08/02/2025

    Hello *****,

    I apologize for the issue you experienced. Your record has been already removed from our site.

    Please contact us directly at, *********************, if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 08/04/2025

    While my personal information has been removed from the provided URL, it's concerning that this frustrating and time-consuming process took multiple months, repeated opt-out submissions, and numerous emails to your support address (*********************).

    This experience raises questions about VeriPages' adherence to its own Privacy Policy and potential violations of state privacy laws, including the California Consumer Privacy Act (CCPA). Specifically, the difficulty in exercising opt-out rights despite multiple attempts is a serious issue under the CCPA's provisions requiring easy and accessible opt-out mechanisms.

    Individuals should not have to resort to filing formal complaints to exercise their fundamental rights under state privacy laws. Given these practices, the Better Business Bureau should investigate these concerns and evaluate the implications for consumer rights and compliance with privacy regulations. Others who believe their rights are being violated are strongly encouraged to file complaints with their state Attorney General's office or the CPPA, if applicable. These complaints help identify patterns of misconduct and can lead to investigations and actions on behalf of the public. Pursuing this avenue is recommended.

  • Initial Complaint

    Date:07/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Veripages

    Veripages has failed to remove my personal information—and my husband's—from their website, despite repeated and fully compliant requests.

    Following their posted instructions, I completed the opt-out form, including copying and pasting the required URL. Although the website displayed a "Success" message, our information remains visible.

    Since then, I have:

    Emailed Veripages four times

    Called multiple times during normal business hours (New Mexico time), only to reach a voicemail stating no one is available

    Despite clearly following all required steps, our personal information remains online. This is not just frustrating—it’s a serious safety concern. The continued exposure of this information poses a risk to our privacy and security, and it is absolutely unacceptable.

    I am urgently requesting that all personal information related to me and my husband be permanently removed from Veripages without further delay.

    Thank you for your attention to this matter.

    Business Response

    Date: 07/28/2025

    Hello *****,

    I am sorry to hear that you were not happy with the public records available or satisfied with the removal process.

    Our records show that our customer service team has already helped you to remove the information you identified.

    Please let us know if you need any further assistance.

    Best regards,
    Veripages customer service
    *********************



    Customer Answer

    Date: 07/29/2025

    Thank you so much. The dispute has been resolved

  • Initial Complaint

    Date:07/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I followed the instructions Veripages provided to remove my profile entry from their website in early June of 2025. I did not log the specific date as I had no reason to believe the process would not be successful. I did not receive any response nor was my information removed. On my 2nd attempt I saved my tracking number, contacted support who referred me to check on my status via tracking essentially not helping and referring me to the same broken system other complains have referenced below. I am requesting my information be immediately removed and have provided my tracking number in this complaint from my 2nd request on 7/15/2025.

    Business Response

    Date: 07/21/2025


    Hi *****,

    I am very sorry you feel this way. We complete all received requests within 48 hours. If we have not completed your request, it's likely that we did know the specific details you wanted removed or the records had been already removed from our site.

    Our correspondence shows that you sent us a tracking number, but did not send us any profile details, so we were unable to locate the information for removal.

    Your record has been already removed from our site: ****************************************************** , and we have sent you a confirmation email to ********************** .

    If you need assistance in removing more information, please contact us directly at *********************, so we can figure it out together.


    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 07/29/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ***** *********

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my information from your database. I never got a chance to complete it myself. Your website is broken.
    ****************************************************

    Business Response

    Date: 07/16/2025

    Hello *****

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, *********************, if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Veripages refuses to remove personal info off website after several attempts via website and email. I did have luck the first time, only to have my info reappear after a few months. The last email request I sent was rejected due to "user rejected". Apparently the only way to get results is to file a BBB complaint. I have personal safety reasons why I do not want my personal info published but unlike many other data broker sites, Veripages makes people jump through hoops, only to be ignored. Other than law enforcement, there is no reason why so much personal data should be available to the public and world wide web! A legal team should look into their practices

    Business Response

    Date: 07/16/2025

    Hello *****, 

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, *********************, if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

    Customer Answer

    Date: 07/16/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Regards,



    ***** *********

  • Initial Complaint

    Date:07/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been trying to opt out from the website for more than a month. I never received a confirmation link. In addition to that, customer support is no help. I kindly request that you remove my information at once. ****************************************************** Thank you

    Business Response

    Date: 07/14/2025

    Hello ********* 

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, [email protected], if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried on several occasions to remove my information from this website. Online requests and emails go unanswered. My full name, birth month and year, phone number and several past addresses are out there on their website. I work in the public sector and take great measures to protect my privacy due to my line of work. I need to have this information removed immediately to protect my and my family. This is very unsettling that I do not get a response and my information is available on over 15 different sites because of this company. This company needs to be put out of business. They are irresponsible with the data they have.

    The two URL's are the following: ******************************************************** *** ********************************************************* 

    BBB please hide those URL's when publishing online.

    Business Response

    Date: 07/03/2025

    Hello ******** 

    I apologize for the issue you experienced. Your records have been removed from our site.

    Please contact us directly at, ********************** if you still need more assistance. 

    Best regards,
    Veripages customer service
    [email protected]

  • Initial Complaint

    Date:06/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my personal information. You are extorting to provide more information to "proof my identity". This is unethical practice that works against identity theft protection. I request that you immediately purge all the data you have on me. **************************************************** ***************************************************

    Business Response

    Date: 06/30/2025

    Hello ********

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, [email protected], if you still need more assistance. 

    Best regards,
    Veripages customer service
    *********************

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not give, sell any of my information remove my name from all of the sites associated with veripages and any corporation stop using my information forever

    Business Response

    Date: 06/27/2025

    Hello ******

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain enough information I can use to identify the records you need removed.

    Please contact us directly at, *********************, if you still need more assistance or send the URL in reply to this message.

    Best regards,
    Veripages customer service
    *********************

Veripages - Intelage Systems Corp. is NOT a BBB Accredited Business.

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