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Business Profile

Background Checks

Veripages - Intelage Systems Corp.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Veripages will not remove my personal information from their website, despite me following the required steps on their website and emailing the company to remove my information. My personal information, including my full name, DOB, address and names of family members are still available to the public. Anyone can request a full background on me from their site without my consent. This situation is causing me anxiety. I have been a victim of identity thief, and I am extremely concerned about my personal information being misuse again. I want Veripage to remove everything about me from their website.

    Business Response

    Date: 05/24/2025

    Hello *******,

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Veripages customer service
    *********************

     

    Customer Answer

    Date: 05/28/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* *******

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to remove my information from the data broker Veripages. When you go to their sight there are links to the removal page however none of the links work. If you try and type in the URL for their request for removal page it redirects you to their main page. It's my understanding that I should be able to request my information be removed, it's very concerning that they present a false option to remove it but then don't provide anywhere on their site to remove it. I even used their chat bot on site which has an option about requesting removal of information. However the links provided by their help chat also don't work. This in my opinion is incredibly deceptive.

    Business Response

    Date: 05/10/2025

    Hello, ********

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.
    Please contact us directly at, [email protected], if you still need more assistance or send the URL in reply to this message.


    Best regards,
    Veripages customer service
    [email protected]

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company will not remove my information off their websites and from their third party distributors . they also refuse answer their phone

    Business Response

    Date: 05/02/2025

    Hello ********

    I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.
    Please contact us directly at, *********************, if you still need more assistance or send the URL in reply to this message. 


    Best regards,
    Veripages customer service
    *********************

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I located personal information located at the fallowing link: **************************************************** I have been a victim of stalking and identity theft. I followed the website's direction for removal of my personal information as stated in their instructions. To complete the removal you must verify the removal by clicking on a email link they send to your email address. The instructions say check your spam folder for email. I have used two emails in attempts to remove and they are simply blocking attempts for removal by simply not sending an email. I am a NY resident and will be contacting the state of NY to see if this is violating my data rights as a NY Resident. This company is blocking personal data removal on their website to profit for their benefit!

    Business Response

    Date: 04/30/2025

    Hello ******, 

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Veripages customer service
    *********************



    Customer Answer

    Date: 04/30/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ******

  • Initial Complaint

    Date:04/25/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have demanded the immediate and permanent removal of my personal information from this website, *************. Despite repeated attempts to have this data removed, my personal details—including my full name, date of birth, age, cell number and current and prior addresses continue to be published on the site, posing an ongoing privacy and safety threat. I have gone through your “opt-out” process on 3 separate occasions. Each time, I received confirmation that the listing had been removed. Yet, my information continues to reappear. I have also sent emails to their support team and left multiple voice messages, none of which have resulted in permanent action or a proper response. This pattern of disregard for my requests is unacceptable and negligent. This ongoing exposure of my personal data is not only deeply distressing due to safety concerns but also a serious violation of my privacy.

    Business Response

    Date: 04/28/2025

    Hi ****,

    I am sorry to hear that you were not happy with the public records available or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your request.
    Please let us know if you need any further assistance.

    Best regards,
    Veripages customer service
    *********************


    Customer Answer

    Date: 04/28/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    **** *******

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am trying to get my information removed from this site with no success. Veripages collects people's information and now they aren't letting it be easily removed. They are putting citizens are risk with their information unwillingly being out there and unable to remove it. I have called their hotline ***** ******** and emailed them at both [email protected] & [email protected]. The hotline says "No one is available to take your call. Call back" and their emails haven't been helpful. I have privacy concerns from a stalker and they aren't helping me to remove my information so I'm positive they are doing this to others! Thank you for letting me reach out & I hope this is the right department.

    Business Response

    Date: 04/17/2025

    Hello ********** 

    I am sorry to hear that you were not happy with the public records available on Veripages.com or satisfied with the removal process. 

    Our records show that our customer service team helped you to remove your personal information (3 profiles you sent) the same day you submitted your first request.

    Best regards,
    Veripages customer service


  • Initial Complaint

    Date:03/23/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have been getting harassed. I'm working with my police dept. I need all of my personal information off their site. I have sent so many requests and they don't remove it. This is for my safety, I really need this off the internet. Please help me. I'm not getting anywhere with them The URL to my information is

    Business Response

    Date: 03/24/2025

    Hello *****, 

    Our records show that you have already received a detailed instruction on how to remove the information. If you are having trouble completing the process on your own or you need assistance in removing more information, please contact us directly at so we can figure it out together.

    Veripages customer service


    Customer Answer

    Date: 03/25/2025

    Complaint: ********

    I am rejecting this response because:
    I have sent many removal requests to you. I want my Personal Information removed Now. It is up to you to do this I have done my part.


    Regards,

    ***** *******
     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  • Initial Complaint

    Date:03/06/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this business multiple time to remove my information off there website. As a Virginia Resident I am protected from having my information shared online without my consent. I would like all of my information permenatly deleted from this site as well as any sister sites they may own. All variations of my name should be removed, they have my name with different last names changing my address my age but they are all me with my families information listed all with my first name. Also remove me from the Google search engine connected to your page as seen in the attached photo.

    Business Response

    Date: 03/10/2025

    Hello *******, 

    We have confirmed the information has been removed from our site page: ******* M ******** , Age 44, Virginia Beach, VA, NY. There is no such profile on this page anymore -  

    We are not able to contact Google. Google will remove their information when they next update their cache. If you have questions about postings that still remain on Google, you will need to contact them directly.

    Once information is removed from our website, we have no control over search results that appear in Google.

  • Initial Complaint

    Date:03/04/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I located personal information located at the fallowing link:   I have been a victim of stalking and identity theft. I followed the websites direction for removal of my personal information as stated in their instructions. To complete the removal you must verify the removal by clicking on a email link they send to your email address. The instructions say check your spam folder for email. I have used three emails in attempts to remove and they are simply blocking attempts for removal by simply not sending an email. I am a California resident and will be contacting the state of California to see if this is violating my data rights as a California Resident. This company is blocking personal data removal on their website to profit for their benefit!

    Business Response

    Date: 03/04/2025

    Hello ****,

    I apologize for the issue you experienced. Your record has been removed from our site.

    Please contact us directly at, [email protected], if you still need more assistance. 

    Best regards,
    Veripages customer service

    Customer Answer

    Date: 03/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    **** *******

  • Initial Complaint

    Date:02/10/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The California Delete Act is a state law that gives California residents the right to request the deletion of their personal information from data brokers. The bill also requires data brokers to register and be subject to penalties if they don't comply. Requiring to honor deletion requests and take appropriate measures to protect consumers' privacy. Opted out utilizing veripages.com tool online, however my information along with my parents information continues to remain publicly accessible. Contacted Veripages requesting a follow up, however a proper follow through and/or resolution was not provided. In this consumer complaint, you will find my email correspondence with their removal/support team. When submitting a request for removal, a canned response is given without addressing the removal. Contacted their corporate line at (844) 217-0978, which went unanswered. The widespread practice of data brokering has raised significant privacy concerns as individuals often have little control over how their personal information is collected and used which can result in identity theft. This company is a "bad faith data broker" engaging in deceptive and unethical practices regarding the removal process prioritizing profit over user privacy. I have not authorized veripages and their affiliates from collecting, selling personal data and retaining my information including but not limited to my parents.   - My Information  - Father Information  - Mother Information Requesting for a speedy resolution. Similarly to other reviews, veripages does not honor/remove individuals information when opting out using their self service tool.

    Business Response

    Date: 02/24/2025

    Hello *****, 

    I apologize for the issue you’ve experienced. Your record has been already removed from our site. Please contact us directly at, [email protected], if you still need more assistance.

    Best regards,
    Radaris customer service

    Customer Answer

    Date: 02/26/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau®:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***** *******

Veripages - Intelage Systems Corp. is NOT a BBB Accredited Business.

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