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Business Profile

Auto Repairs

Intensity performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my car in October of last year to get my engine rebuilt The mechanic told me it would take a month and a half for the car to be done and when that time came, The engine wasn’t even out of the car I asked him why is it taking so long? He said I have to wait like everybody else. five months later, he finally pulled the engine out and takes another four months to do nothing to the car it just sat in the shop with the engine tooken apart I gave him a deadline and he still didn’t do anything to the car so now present day I am trying to get my car and all my parts back including my re fund of the deposit I put down witch was 4500 dollars he doesn’t wanna give me my refund back of what he owes me and I need help fast it’s already been 9 months my car has been at the shop and i haven’t even seen it since i dropped it off cuz he wouldn’t let me in the back cuz he said “the dogs are out” and I'm still paying insurance on the car and renting vehicles from my family members to get to and from work so I was hoping they could reimbursed me for that money or at least for the months that he past his own deadline he gave himself witch was a month and a half

    Customer Answer

    Date: 08/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.



    Regards,



    REMOVED

Intensity performance is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.