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Business Profile

Permanent Makeup

Teresa Brows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Permanent Makeup.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2026

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received service at REMOVEDdid my lip blush and my eye REMOVEDI was told after paying the 400 for my lips and 400 for my eyeREMOVEDthat touch REMOVEDwould be available for 100 I have tried to contact REMOVEDto no avail I left serval messages with no response I am merely trying to receive the follow up session on my Lips and REMOVEDthat I was promised!

    Business Response

    Date: 05/26/2026

    To ensure accuracy of the record, I would like to clarify the client's service history:

    Initial Lip Blush appointment: August 13, 2024 $400
    First follow-up appointment: September 3, 2024 $100
    Second follow-up appointment: November 13, 2024 $100

    According to our records, the client received the services listed above and continued to receive follow-up support after the initial appointment.

    I would also like to respectfully clarify that there appears to be a misunderstanding regarding future touch-up pricing. The $100 fee applied to these scheduled follow-up appointments and was not intended to represent all future touch-up services indefinitely. Current service pricing and touch-up information are available through our booking system and website.

    Regarding communication concerns, REMOVEDrecently updated its business phone number, which may have unintentionally created difficulty in reaching the studio. However, our website and booking system remained active and available for appointment scheduling and service information.

    My intention has never been to ignore or deny service to any client. I value every client and strive to provide professional communication, quality service, and ongoing support throughout the process.

    I respectfully request that all documented appointments, communication history, and service records be considered when reviewing this matter.

    Thank you for your time and consideration.

    Sincerely,

    REMOVED

    Customer Answer

    Date: 05/26/2026

    I am rejecting this response for complaint ID REMOVEDbecause:
    My complaint has not been addressed I either need an appointment for a touchup on my REMOVEDand Lips or I would like my money back which would be $ 800 .00 400 for REMOVEDand 400 for Lips I was never told that I only would get 1 touchup for each service as long as I was paying the $100.00 I should be able to receive service . I reached out to both Nos but got no response for an appointment. 

    Regards,
    REMOVED

    Business Response

    Date: 05/27/2026

    Dear Ms. REMOVEDstudio policy does not limit clients to only one touch-up appointment. Clients may receive additional touch-up services as needed; however, touch-up pricing varies based on the timeframe after the initial procedure and is clearly outlined on our website and discussed as part of our service process. For example, 46 week touch-REMOVEDare $100, while touch-REMOVEDperformed after longer periods fall under separate maintenance pricing.

    We would also like to clarify that permanent makeup results vary based on skin type, healing process, aftercare, and individual retention. Additional procedures and recommendations are always evaluated based on each clients current condition and professional assessment.

    Because services were completed and provided as agreed, and because the results are still present, we respectfully cannot approve a refund request of $800.

    We value every client experience and appreciate the opportunity to clarify our policies and procedures.

    Sincerely,
    REMOVED

    Customer Answer

    Date: 05/27/2026

    I am rejecting this response for complaint ID REMOVEDbecause:you say your policy does not limit clients to one touchup clients may receive additional touchups as needed. Please let me know what the separate maintenance pricing is for my REMOVEDin my lips thank you so much. Im trying to rectify this problem.



    Regards,

    REMOVED
     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Business Response

    Date: 05/29/2026

    At REMOVED, all permanent makeup services require periodic maintenance to keep the color and shape looking fresh. Touch-up pricing is based on the amount of time that has passed since the previous service and is clearly communicated to clients.

    Current Maintenance Pricing:

    REMOVED
    48 Week Touch-Up: $100
    1224 Month Touch-Up: $200
    After 24 Months: Considered a New Procedure

    Lip Blush
    68 Week Touch-Up: $100
    Yearly Touch-Up: $250
    After Extended Fading: Pricing may vary depending on the amount of work required

    The client was informed that touch-up appointments are maintenance services and are not included indefinitely with the original procedure. As with any permanent makeup service, periodic color refresh appointments are necessary to maintain optimal results.

    I appreciate the opportunity to clarify this matter. Please let me know if any additional information or documentation is needed.


    Sincerely,
    REMOVED
    REMOVEDPermanent Makeup

    Customer Answer

    Date: 06/01/2026

    I am rejecting this response for complaint ID REMOVEDbecause:



    Regards,

    REMOVED
     
    [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

    Customer Answer

    Date: 06/02/2026

    Verbal Response: I was able to call the business and schedule an appointment. I am satisfied with results. 

Teresa Brows is NOT a BBB Accredited Business.

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