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  On February 7, 2011, Virgin Mobile supplied BBB with the following information regarding a Lifeline Assistance program being offered:Assurance Wireless is brought to you by Virgin Mobile and is a Lifeline Assistance program supported by the federal Universal Service Fund program ("Lifeline Assistance"). Assurance Wireless is found in New York, Virginia, North Carolina, South Carolina, Tennessee, Michigan, Texas, Maryland, Florida, Louisiana, New Jersey, West Virginia, Mississippi and Washington.Although eligibility varies by state, customers may qualify for Assurance Wireless based on their household income or if they participate in any of the following programs:o Medicaido Food Stamps/SNAPo Supplemental Security Incomeo Federal Public Housing Assistanceo Low Income Home Energy Assistance Each month you will receive 250 free anytime minutes. Unused minutes expire at the end of your monthly period and may not be used in subsequent months. If you use all of your 250 free anytime minutes before a new monthly cycle starts and you have a sufficient balance in your account, you will be charged 10¢ for each additional minute you use. If you use all of your 250 free anytime minutes before a new monthly cycle starts, and you do not have a sufficient balance in your account, you may not use your mobile phone until the start of the next monthly cycle. Your account will remain active as long as you meet the applicable eligibility standards for Assurance Wireless service. You are responsible for notifying Assurance Wireless if you no longer meet the applicable eligibility standards for Assurance Wireless within five days of becoming aware of your ineligibility by calling Assurance Wireless at 1-888-321-5880 or sending a written notice to Assurance Wireless, PO Box 686, Parsippany, NJ 07054. In addition, if you receive a notice from Assurance Wireless requesting that you confirm your eligibility status, you must do so within 30 days after you receive such notice either on the Assurance Wireless website at www.assurancewireless.com or by sending a written notice to Assurance Wireless, PO Box 686 Parsippany, NJ 07054 along with required proof of eligibility. If Assurance Wireless has determined that you are no longer eligible for Assurance Wireless service either because 1) you have notified us of your ineligibility; 2) you have failed to respond to a request by Assurance Wireless to confirm your eligibility by the response date; or 3) you have responded to a request by Assurance Wireless to confirm your eligibility but failed to submit adequate proof of your eligibility status, at the end of the 30-day period on which your ineligibility has been determined, you will lose any free monthly minutes remaining in your account and you will no longer receive a monthly allocation of free minutes. For 120 days after the end of this 30-day period, if you have a sufficient balance in your account, you will be charged 10¢ for each additional minute you use. After the end of this 120 day-period, your account will expire and service will be deactivated. If your account expires, you will lose your phone number, and Assurance Wireless will assess you a termination charge equal to the value of the balance in your account.Customers can contact Assurance Wireless at 888-898-4888 or log onto their website at www.assurancewireless.com with any questions or to be guided through the application process.