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Business Profile

Extended Warranty Contract Service Companies

Mack Camera Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

Customer Complaints Summary

  • 117 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a washer dryer with a 5 yr **** Warranty at plugins .6 months ago my washer broke. I contacted **** immediately and was told to email them. March 23 I emailed my error messages to ****. After the initial complaint it took them several weeks to come down to evaluate the issue and they left a report stating they will be back with the part needed to fix the machine. (Copy enclosed) after that I've being following up on a daily/ weekly basis for updates they came down twice since then and have yet to resolve the issue .During those months I've spent a lot of time and money doing my laundry out of my home waiting patiently.August 11th the last time the technician showed up he needed the water to be shut and we got Somone to close it. The technician tried fixing it but said there was an INTERNAL issue with the machine that he cannot fix and **** will be in touch with us to settle the matter. He stated: that this an issue that **** will need to resolve. Interesting enough Monday August 15 my mother and I spoke to ***** where he stated that he will speak to the higher *** at **** how to resolve this issue and that they will get back to us we did not hear from them so Wednesday we called them . We spoke to ***** again and he said they will not honor the warranty due to improper installation of the machine. (This was never mentioned throughout) This was there final excuse of trying to get out of coverage of the warranty.Throughout the months there were many different excuses such as delays/backorders of parts/short staffed at one point ***** made an outrageous remark: quote "our technicians do not want to come to your neighborhood" ! We were flabbergasted when we heard that. When we repeated this conversation with ***** one of the customer ********************** reps he said that is unacceptable at any time. Please listen to their recorded conversations because ***** is denying it. I paid 4 the warranty I am entitled to be reimbursed for new machine and money spent washng

    Business Response

    Date: 12/28/2022

    Our tech codes:

     

    Tech codes
    changed pressure switch and line, could not test because water valves had no k**** to shut off
    Customer unit was improperly installed causing water to get on components and making unit unusable. warranty will be voided due to improper installation.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased a warrantee on a washer and when it broke they came down and said they would pay for the cost of the machine. they said they would send out a check for 450 dollars. that was in may 2021. they said it can take up to 60 days to process. they still have not sent the check. they claim only the owner can sign it and the owner is away on business. this is going on for well over three months.

    Business Response

    Date: 09/02/2022

    Once the check is signed it will be sent out.

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Kitchen Aid refrigerator 1/2/2019 model KRSF505ESSO1 At time of purchase I bought the **** 5 year Warranty. Whirlpool came out to service the Refrigerator in April of 2021. Problem was not solved so I call **** to service the Refrigerator . Since February 4th 2022 the first service appointment with them they have come back 4 times and not fixed the problem. I filed another service complaint regarding the Refrigerator on June 18th 2022 so far no service representative has responded. Almost 2 months waiting for a service representative. I have had to replace food 3 times in the Refrigerator . Horrible service company .I asked them to replace the Refrigerator since they can't fix the problem.No response.

    Business Response

    Date: 08/12/2022

    **** did not fix the fridge as we do not go to this customers area, we used a service center in their area that we sent back several times to repair it.

    This was sent to the customer on 7/15 under claim #*****:

     

     

    Jul 15 ?09:52 am?(assign)

    Hello,
     
    The nearest authorized service center in your area is North East Appliance. Their contact information is ************. Mack Worldwide Warranty will be emailing an authorization to North East Appliance regarding your service call. They will be contacting you directly to schedule an appointment.
     
     
    Your ticket number is your authorization to obtain an estimate and does not guarantee a repair. Mack Worldwide Warranty has the right to refuse any estimates and may request that equipment be returned to Mack Worldwide Warranty in ********** for evaluation.
     
     
    Please be advised: The **** Warranty does not cover units where parts are no longer available or provided by the manufacturer regardless of whether or not the manufacturer is still in business.
     
     
    *Your Ticket Number is valid for 30 days*
     
     
    Thank you.

     

     

     

     

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my washing machine broke. after trying for a week to reach **** they scheduled me for around 6 weeks later. i have a whole household of kids, how am meant to do washing till then ? what use is the warranty. i would my washing machine broke. after trying for a week to reach **** they scheduled me for around 6 weeks later. i have a whole household of kids, how am to live without a washing machine for that ammount of time. i paid a repairman $280 to fix fix and have a receipt. i wish to be reimbursed by **** since they were not able to fix it in a timely manner warranty number **** - *******

    Business Response

    Date: 08/10/2022

    Customer was sent a message on their claim to please send the invoice to be evaluated.

     

    Customer Answer

    Date: 08/10/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********** will send in requested info and assuming i am reimbursed then i will be satisfied
    Regards,

    ***********************

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