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Business Profile

Extended Warranty Contract Service Companies

Mack Camera Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue with Mack Worldwide Warranty company is their failure to pay an agreed upon reimbursement for an electric stove warranty we purchased from them. The company name on their letter head is **** ****************************** Service. The company location is ****************************************************************** and telephone number ************ or ************. Background: I (*************************) purchased a GE stove in May of 2021 from *********** Appliance, *********, ** for ($437,99) and the extended warranty of five years offered by the company in the amount of ($49.99). The stove had malfunctions with the electronics in August of 2022. I contacted Mack Worldwide Warranty company to inform them. They setup a time in August for a stove technician to visit my house and try to fix or report back to his company what the issue with the stove was. The stove technician explained to me that the problem was the electronic controller board that was at fault and it would cost around $1000 to resolve. The Mack Worldwide Warranty company did not want to fix the stove due to the cost and informed that they were only willing to reimburse me what they thought the value of the stove was. They determined that amount was $437.99 and I agreed upon the amount. I have a signed letter of agreement and reference#***** (image will be provided with complaint) from their company representative *********. I was informed by their company representative that it would take 10 then 30 then 60 then 90 business days before they would send the reimbursement check starting on August 11th 2022. We have still not received the reimbursement check as of 12/20/2022. My wife and I have made many, many attempts via phone to include voicemail, speaking to several company representatives for an update on the whereabouts of the check and cannot get an answer. The company has been avoiding our contact attempts and will not return voicemails. When I purchased their warranty I did it in good faith and expecting them to honor the warranty. My ask to resolve this issue is to simply send the reimbursement check immediately.

    Business Response

    Date: 12/29/2022

    Check will be sent out as soon as possible

    Customer Answer

    Date: 12/30/2022


    Complaint: 18611740

    I am rejecting this response because: *********** response is what they have been saying for over (4) months that is why I asked specifically for the check number and date it was sent. I do not trust this company or their response without details of the check. Until they can prove they sent a check to you (BBB) or me wiith an image, check number or other proof they are sending a check I would like to keep this complaint open.


    Regards,

    *************************

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim for a covered item (refrigerator) in April 2022. After inspection and multiple attempts to repair the warranty provider determined that it was beyond repair and offered me a buyout (total of $1,550). The check was supposed to be sent out on 11/28/2022 at the latest. It is now 12/12/2022 and I have still not received the promised check. I have emailed and called repeatedly and have not received clarity on the status of the payment.

    Business Response

    Date: 12/29/2022

    Check will be sent out as soon as possible. 

    Customer Answer

    Date: 01/11/2023


    Complaint: 18560478

    I am rejecting this response because:As per our earlier conversation I am forwarding my email communication with **** where they state a 60 business day processing window which closed on 11/28/2022. It is now 1/11/2023 and the check has not been received and the company's response to BBB was "Check will be sent out as soon at possible." This is unacceptable. I need them to honor their legal obligations and send the check out immediately and perhaps compensate for the delay in their legal and contractual obligations.



    Regards,

    *******************************

Mack Camera Service is NOT a BBB Accredited Business.

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