Complaints

This profile includes complaints for Quest Diagnostics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quest Diagnostics

  500 Plaza Dr Secaucus, NJ 07094-3619

• 

  Quest Diagnostics

  2740 28th St SW Grand Rapids, MI 49519-2110

• 

  Quest Diagnostics

  1060 W State Road 434 # 100 Longwood, FL 32750

• 

  Quest Diagnostics

  1703 Ne 8th Rd Ocala, FL 34470-4236

• 

  Quest Diagnostics

  9101 Montgomery Blvd NE Albuquerque, NM 87111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quest owes me $660.16 that they admit they owe me for bill #********** which both myself and Cigna paid but every time I call they tell me I need to wait several more weeks until the refund check gets sent out. This is for services rendered and paid for 1/9/2025

  Business Response

  Date: 07/01/2025

  Thank you for contacting Quest Diagnostics regarding ***** ********.  I apologize for any inconvenience they have experienced.  Please be assured that we take patient contacts very seriously.  It is the policy of Quest Diagnostics to thoroughly investigate each complaint and to implement any appropriate corrective action when an area is identified as needing improvement.

  
  After reviewing Ms. ******** concerns, her original refund was performed to her credit card however it was denied/returned by the bank. A new check refund was processed and issued under check #********** with a check date of 6/20/2025.  If the patient does not receive the check in two weeks by mail, please have her contact us at **************.

  
  Thank you for bringing this matter to our attention.  If you have any questions, please feel free to contact me directly.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Quest Diagnostics Corporate Leadership,My name is ******* **********, and Im reaching out as a concerned family member of an employee currently working at one of your locations.Ive recently learned that Quest Diagnostics does not observe ****** *************** Day or Juneteenth as company holidays, despite both being federally recognized. This decision is deeply disappointing and, frankly, dishearteningespecially for employees who value these dates not just as days off, but as meaningful acknowledgments of our nations history and its progress toward equity and justice.****** *************** Day and Juneteenth are not only important historical markers, but symbols of the values many of us hold deardignity, inclusion, and civil rights. Companies across the country have updated their holiday policies to reflect these values, and I hope Quest Diagnostics will do the same.This isnt just about a day offits about what the company chooses to recognize and honor. I respectfully request that Quest Diagnostics reviews its current holiday schedule and takes the necessary steps to include all federal holidays, including MLK Day and Juneteenth, as paid holidays for employees.Thank you for your time and attention to this matter. I would appreciate a response or confirmation that this feedback has been passed along to the appropriate team or leadership office.Sincerely,******* **********

  Business Response

  Date: 07/21/2025

  Thank you for contacting Quest Diagnostics regarding the employee family members concerns.  Quest Diagnostics offers Employee Business Networks which is our commitment to sharing cultures, learning from one another, and creating a space where members can find connections.  As part of this advantage, we offer employees My Day, which is a personal day that provides an opportunity to take a day off of their choice to celebrate a meaningful occasion of their choice.  
  Thank you for bringing this matter to our attention.  I appreciate the opportunity to respond to their concerns.  If you have any questions, please feel free to contact me directly.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/18/2025, at approximately 4:30pm, I walked into Quest Diagnostics on *********************, ** (known as The Beeches -- this location was not available on the drop down menu). There was not one other person in the waiting room. I signed in on the machine and the machine said there were no appointments remaining but I could be added on to the "wait list". The machine also said there was no one else on the wait list, which made sense because there was NO ONE ELSE there. Shortly after signing in, a woman came out and told me that they would not be servicing me and to leave. Then a second ****** who was taking out garbage, told me I needed to leave and make an appointment and that they no longer accept walk-ins. I think this was a lie and they wanted to go home early because a routine blood draw takes all of 10 minutes, they don't close until 5pm, and no one else was waiting for blood work. I also believe it may have been racially motivated because the two women were extremely rude; one was African American and the other one was Hispanic, and I am Caucasian. I have gone to Quest Diagnostics at this location for YEARS for routine bloodwork with no problem, and this is the first time I have ever been refused service. I will never go back. What a disgusting way for staff members to treat people seeking health care.

  Business Response

  Date: 06/19/2025

  Dear Vanessa Volpe,
  

  Thank you for contacting Quest Diagnostics regarding your June 18, 2025
  visit to the Meriden site. You wrote about your concerns being racially
  motivated, if you would please tell me about the discriminatory words or
  behavior.
  

  How did you respond?
  

  Who did you see that was treated differently or better?
  

  Anything else I need to know?
  

  I appreciate the opportunity to respond.
  

  Sincerely,
  Stephanie 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to repeated unprofessional behavior and misleading practices by this clinic, which pose a serious risk to job seekers required to complete pre-employment drug screenings.I had an appointment scheduled for 2:40 PM and arrived before 3:00 PM. I successfully checked in at the kiosk, which instructed me to wait. At 2:55 PM, a staff member came out and told me they were no longer accepting drug screens despite the clinic being listed as open until 4:00 PM.This is now the third time this has happened to me. Their website continues to offer afternoon appointments, and at no point did I receive advance notice that drug screening would be cut off ******** a result, Ive now been delayed three days from completing a simple urine test which is jeopardizing a time-sensitive employment opportunity. I also incurred unnecessary transportation costs.Desired Resolution:I am not seeking compensation. What I want is for this business to:Clearly post the real cutoff time for drug screening services both online and at the location;Stop accepting appointments past the time they are actually willing to serve people;Recognize the serious impact this has on job applicants, many of whom rely on timely drug screening to secure employment.This is not just about me. Any clinic that contracts with employers for pre-hire screenings should be held to the highest standard of reliability and transparency. What they are doing is not just unprofessional its actively harming peoples ability to get jobs.

  Business Response

  Date: 06/19/2025

  Dear Kathy Lewis,

  Thank you for contacting Quest Diagnostics regarding your recent visit.

  If you would kindly provide me with the date of service and exact address of the location visited for further investigation.

  I appreciate the opportunity to respond.

  Sincerely,

  Stephanie

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The phlebotomist at Quest mis-entered my personal information today.. and nobody at Quest can get this corrected. Instead, every representative I speak to just yells at me.

  Business Response

  Date: 06/19/2025

  Dear Joseph Sniderman,

  Thank you for contacting Quest Diagnostics.

  If you would please tell me the information that needs to be updated. Is the information for an invoice, billing?

  Sincerely,

  Stephanie 

• Initial Complaint

  Date:06/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quest diagnostics has been sending me a bill for over $400 for a year now despite it having been paid by my insurance. I had insurance contact quest on multiple occasions and was assured each time it was rectified, however that hasn't been the case. Now they've sent me to collections over this bill that I don't even owe. I'm honestly disgusted with quest's blatant attempt to double dip by having me pay as well.

  Business Response

  Date: 06/16/2025

  Dear Jamie Lagasse,

  Thank you for contacting Quest Diagnostics regarding the invoice you are receiving.

  If you would please provide me with the invoice number.

  Sincerely,

  Stephanie 

• Initial Complaint

  Date:06/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent Billing without my approval. I never hired Quest Diagnostics Lab for my Blood test. Quest has repeatedly sent me two fraudulent billing and or double dipping and or extortion billion via mail. I never hired Quest Diagnostics and I don't owe money to Quest Diagnostics. I want an apology and a letter stating that I don't owe any money to Quest Diagnostics. Period. Quest Diagnostics is clearly engaged in fraudulent Billing and invoice

  Business Response

  Date: 06/18/2025

  Dear Saieed Kabir,
  
  Thank you for contacting Quest Diagnostics regarding the invoice
  you have received.
  
  If you would please disregard the invoice you have received as
  the ordering physician’s office has contacted Quest Diagnostics to make
  corrections.
  
  Sincerely,
  Stephanie 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting for someone higher up from quest. Not someone from the *****, not someone local as I have talked to someone local and just tells me that my issue has been escalated and that's pretty much it. I was incorrectly tested for positive HVI, with discrepancies in the lab work to include incorrect name. I was about to be put on HVI medication due to quests negligence. Thats to mention half of the issue. Please contact me at ********** ASAP

  Business Response

  Date: 06/13/2025

  Dear ****** *******,

  Thank you for contacting Quest Diagnostics through the Better business Bureau.

  If you would kindly provide me with a detailed summary of your concerns.

  Sincerely,

  Stephanie 

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both my former primary insurance and former secondary insurance seem to have sent Quest the adjusted amounts for my two open claims with Quest. But on the website, it shows that my insurance is still pending. I have requested an explanation of benefits from both my former primary insurances. I am filing a complaint simply for good measure because if Quest hasn't received payment from my secondary and does not have record that my secondary insurance paid Quest on March 25, 2025 (as shown in my EOB), I will maybe lose the ability get my secondary to pay what is owed to Quest. That is, because the secondary may only allow claims to be filed and paid for within six months after the date of service, which would be on July 2, 2025. My two bills from Quest were on 1/2/25. One bill for $419.46 and the other for $52.05. My former primary insurance, original ********, pays up to a year after service but my secondary only does for up to six months after service. I've had to call Quest numerous times about this issue and it is a time-sensitive matter due to the aforementioned timeline for my secondary insurance as mentioned above.

  Business Response

  Date: 06/12/2025

  Dear ***** *****,

  Thank you for contacting Quest Diagnostics regarding your invoices.

  Please know that there are no open invoices with a patient responsibility for you. All invoices are being shown to have been paid by your primary insurance. 

  If there is a specific invoice number or date of service you would like for me to review, please provide.

  I appreciate the opportunity to respond.

  Sincerely,

  Stephanie 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get some test done for my child, that his psychiatrist ordered, for a week. I hope that his doctor can send the test to another company because apparently your company does want to get paid to do analysis. No one is ever at the check-in; and no one ever comes to the counter for walk-ins. So, on ****** I made an appointment for my child at *********************************************** at 3pm, a 40 minute drive from my house. No one told me that it was in a hospital with no address on the building. When I got there, I tried to call; but, no one answers your phone. So, we had to just check suite 200 at all of the physician buildings. Needless to say we were late. But, there wasnt anyone waiting so I signed him in as a walk-in. 30 minutes later when no one ever came to get him a person with an appointment at 4pm came in. Because we had to leave they offered to let us go in their spot (4pm). At 4:15 pm no one had even came for them. We had to leave. So, I made another appointment 3:40 on ******, at *******************************************, 35 minutes from our home. Another hospital. At least this one had the address on the building. No one came to open the door. Im going to ask my doctor to send the analysis to another company. Because, apparently Quest doesnt want patients, or are you just trying to collect that $79 monbile fee? And, I refuse to waste anymore time and gas chasing Quest. Your website doesn't load and you never answer the phones.

  Business Response

  Date: 06/12/2025

  Dear ***** ******,
  
  Thank you for contacting Quest Diagnostics regarding your June 3rd and June 6th experience. I am very sorry for the frustration and inconvenience this may have caused.
  
   Please be assured that we take patient contacts very seriously. It is the policy of Quest Diagnostics to thoroughly investigate each complaint and to implement any appropriate or corrective action when an area is identified as needing improvement or an employee in need of counsel,coaching, re-education, or re-training.

  Your concerns have been received by the ***************** area team for further investigation from your visit.
  
  I appreciate the opportunity to respond.
  
  Sincerely,
  *********