Complaints

This profile includes complaints for Educational Testing Service (ETS)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Educational Testing Service (ETS)

  660 Rosedale Rd Princeton, NJ 08540-2218

• 

  Educational Testing Service (ETS)

  225 Phillips Blvd Ewing, NJ 08618-1426

• 

  ETS Educational Testing Service

  1800 K St NW Ste 900 Suite 900 Washington, DC 20006-2229

• 

  Educational Testing Service

  3410 Taft Blvd Rm 217 Hardin South Wichita Falls, TX 76308-2036

• 

  Electro Tech Systems

  121 S Broad St Ste 1710 Suite 1710 Philadelphia, PA 19107-4534

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 01/05/2024

  Dear ***************************,
  
  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your November 20, 2023, ***** iBT examination.
  
  We are sorry to learn you were unable to complete your test as scheduled. A report from your testing session confirms that you could not complete your examination due to inadequate bandwidth speeds and limited CPU usage with the computer you attempted to test with.
  
  Given your concerns, we reviewed your system measurements, which are periodically taken when a candidate tests. In reviewing the technical details of your November 20, 2023, examination, we determined that your system's RAM usage was measured as high as 100%, with multiple measurements above 85%. As stated within the equipment and environment requirements for the ***** website, the minimum CPU requirements are to have less than 85% Usage.
  
  Candidates are responsible for ensuring that their equipment meets and exceeds the recommended technical requirements needed for the at-home ***** iBT examination to run correctly.Unfortunately, your network and equipment did not meet these technical specifications. Despite troubleshooting efforts by your ******* and technical support representatives, your examination could not run on the equipment that you were attempting to test with.
  
  Regrettably, we are unable to comply with your request for a free makeup test. While ETS provides candidates with information on equipment requirements and tools to ensure compliance, each candidate is ultimately responsible for ensuring that their equipment and network surpass the technical specifications required for at-home testing. As stated on the ***** website at ***********************************************************************************************, candidates failing to meet these requirements will be unable to test, and they will not receive a refund or a free reschedule.
  
  Although the Better Business Bureau is familiar with our policies and procedures, we thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Better Business Bureau.
  
  Regards,
  
  ***** Services
  Educational Testing Service
  

• Initial Complaint

  Date:12/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/*****,My name is ***********, ETS ID is ********, Registration Number is *******. I am writing to express my disappointment regarding the GRE exam I took on December 16, 2023. It has been over 12 days since the examination, and I am yet to receive my score report. Additionally, I have not received any communication about the review of my scores. This delay is causing significant distress as I am in the process of applying for graduate programs, all of which require my GRE scores, and the application deadlines for each program are fast approaching (The deadline is January 3rd of my application). During the exam, I meticulously adhered to all the guidelines provided on the ETS website and followed the instructions of the ProctorU administrator carefully. There were no warnings or spot checks during the exam, and everything seemed to run smoothly. Therefore, I do not believe there was anything in my test that required review. I am extremely disappointed with the service and the examination experience provided by ETS, especially in the absence of any communication or updates. If the delay caused by an error on ETS's part leads to me missing application deadlines for my dream schools, I will be compelled to continue with my complaints. I urgently request that you release my test scores as soon as possible or at least provide an update via email regarding the current situation. My email address is **************************** I am looking forward to a prompt response and hope for a swift resolution to this matter.

  Business Response

  Date: 01/17/2024

  Dear ***********,

  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your December 16, 2023 GRE General Test at-home examination. 

  We at ETS are highly committed to quality standards and fairness.   After every test administration, we go to great lengths to ensure each test result we report is accurate and valid.  All scores are placed on hold for the duration of the Review.  Most of these routine reviews are completed in about four weeks however, in rare cases, the review can take longer. 
  
  For the reasons stated above, your December 16, 2023 GREGeneral Test at-home scores are on hold because they are under administrative review. At the conclusion of our review, you will be notified if there are questions concerning your scores.  Otherwise, your scores will be reported to you and to institutions you have designated to receive reports.  We sincerely regret any inconvenience that you may experience, and we hope you understand these measures are necessary to ensure the validity and fairness of the GRE scores for all test takers.
  

  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.
  

  Regards,
  Office of Testing Integrity (OTI)

• Initial Complaint

  Date:12/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **********, and I took the ***** iBT test on December 6rd, 2023. My ETS registration number is ****************, ETS ID is *********. My email address is ***************************** It has been ***************************************************************************************** suspension notice from ETS. The people who took the test with me have already given their results.On the 10th day, I anxiously sent an email for consultation and contacted the ETS official by phone. Unfortunately, I was told that I could only wait silently. I was not told why my scores were suspended, nor was there any way to expedite the delivery of my scores. I took the ***** Internet-Based Test, which is is the official offline certification test site of ETS *****.The exam must pass a security check and be supervised by an official ******* using uniform computer equipment provided by ETS. So ETS had no good reason to suspend my scores for nearly two weeks, and they are still suspended! And ************** told me that my test was under administrative review. However, my exams were conducted with absolute integrity, and under the guidance of the invigilator, I passed all the exams without violating any exam rules. I had been preparing for the test for almost 3 months,sleeping almost 5 hours a day,and studying hard in every moment. In addition, the deadline for my application to *********************************** is December 15. Missing this deadline means I have to give up my dream school. It is surprising that self-disciplined candidates, who put a lot of effort into their exams, can suffer long delays. I hope ETS will deal with my case as soon as possible. I am so exhausted and haven't slept much in three days, which has seriously affected my mental state. I hope the auditor can help me. Finally, I wish you and those around you a happy New Year. Looking forward to your reply.

  Business Response

  Date: 01/16/2024

  Hello **********,
  
  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your December 6, 2023 TOEFL iBT Home Edition examination.
  
  Our records indicate that your scores are now available. The administrative review pertaining to your December 6, 2023, TOEFL iBT Home Edition test scores has been completed. Please log into your account to view your scores.

  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau.We wish you continued success in your educational endeavors.
  

  Regards,
  Office of Testing Integrity (OTI)
  Educational Testing Service

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am filing this complaint on behalf of my friend, ***************************. She had an appointment for ***** exam on November 20 but a technical issue prevented her from accessing the test. The ******** spent 5 hours checking her computer but were unable to determine the reason why they couldnt give her access to the test. ******* ran the Remote Vendor Equipment Check and the ETS Secure Browser before the exam, which confirmed that her computer was fully compliant and the internet connection was good. When ******** couldnt provide access to the exam, they never mentioned what the issue was. When ******* asked what the problem was, she got redirected to another *******, then another one. The third ******* suggested rebooting the computer. ******* did that. The *** Secure Browser yet again showed that that everything was fine but the ******** were still unable to give her access to the exam. When ******* contacted the ***** program, the response stated that she had a connectivity issue and thus her internet didnt meet the requirements. The ***** program declined ******** request for compensation or rescheduling of the exam. 1. Adelinas computer and internet passed every check multiple times, both before and during the appointment 2. There was no connectivity issue in communicating with the ********. They had full remote access to her computer - when they used the internet, all sites were successfully instantly accessed 3. None of the ******** referenced a connectivity issue ******* explained all of the above but did not receive a response from the ***** program. We kindly ask for your assistance in ensuring a fair and accurate assessment.Last name: Dunina First name: ******* Email address ***** account: **************************** Date of birth: 02/23/2002 Phone number (***** account) ************ Appointment number: **************** ETS ID: ********* Test date: November 20, 2023 12:20PM MT - ****** Time - Europe/******

  Business Response

  Date: 01/05/2024

  Dear *******************************,
  
  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your friends TOEFL iBT examination.
  
  Privacy laws require that requests to update or release information of a personal nature (such as account history)come directly from the Test Taker only. Unfortunately, we cannot release any information about a Test Taker to relatives or friends. However, we do wish to inform you that we have reached out to *************************** directly regarding this matter.
  
  Although the Better Business Bureau is familiar with our policies and procedures, we thank you for taking the time to contact us granting the opportunity to provide clarification regarding your complaint with the Better Business Bureau.
  
  Regards,
  
  TOEFL Services
  Educational Testing Service

  Customer Answer

  Date: 01/05/2024

  
  Complaint: 21065041
  
  I am rejecting this response because:
  
  ******* received communication from BBB that advised her to have somebody she knows in the **** file a complaint on her behalf. ******* was told that security for the BBB website is preventing her from filing the complaint from ******, so having it filed from abroad is the only solution. 
  
  Regards,
  
  *******************************

  Business Response

  Date: 01/09/2024

  Dear *******************************,

  A response was emailed directly to the test taker. We are unable to provide you with any additional information. If she has additional questions, please have her respond to the email she received. 

  Regards,

  TOEFL Services

• Initial Complaint

  Date:12/28/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **********, and I took the ***** iBT test on December 17th, 2023. My ETS registration number is ****************, ETS ID is ********. My email address is ***************** It has been 11 days since I took the test, and I still have not received any official score report. The people who took the test with me have already given their results.On the 7th day, I anxiously sent an email for consultation and contacted the ETS official by phone. Unfortunately, I was told that I could only wait silently. I was not told why my scores were suspended, nor was there any way to expedite the delivery of my scores. I took the ***** ibt test, which is the official offline certification test site of ETS *****. The exam must pass a security check and under the staff's supervision. So ETS had no good reason to suspend my scores for nearly two weeks, and they are still suspended! The staff from ETS told me that my test was under administrative review. However, my exams were conducted with absolute integrity, and under the guidance of the invigilator, I passed all the exams without violating any exam rules.I had been preparing for the test for almost 6 months, sleeping almost 5 hours a day, and studying hard in every moment.In addition, I have already missed the deadline for my application of ********************************** due to this administrative review. The deadline to The *********************** is January 5th, missing this deadline means I have to give up my dream school and failure to go on time to ***************** to study for a higher value in life. It is surprising that self-disciplined candidates, who put a lot of effort into their exams, can suffer long delays. I hope ETS will deal with my case as soon as possible. I am so exhausted and haven't slept much in recent days, which has seriously affected my mental state and work efficiency. I hope the auditor can help me. Finally, I wish you and those around you a happy New Year. Looking forward to your reply.

  Business Response

  Date: 01/16/2024

  Dear **********,

  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your December 17,2023 TOEFL iBT examination. 

  Our records indicate the Test Security Analyst assigned to your case has emailed you a letter regarding the status of your December 17, 2023 TOEFL iBT examination scores. Please make sure to read the letter and follow the instructions provided.

  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.
  

  Regards,
  Office of Testing Integrity (OTI)

  Customer Answer

  Date: 01/18/2024

  
  Complaint: 21064816
  
  I am rejecting this response because:

  I have been noticed by *** of ETS on January 4th that my TOEFL test scores on December 17th, 2023 have been canceled, because the *** told me that my writing response(s) contains ideas, language and/or examples found in other test taker responses or from published sources. 

  I took this test offline, and I am sure that I finished my writing task on my own and without any reference to other test takers answers. I finished my test without any violation of the regulations and rules of ETS. The *** did not provide me with evidence that my answer was repeated, and they had no reason to cancel my score. These test scores are very important to me. I need them to complete my application. Please provide proof that I did not do it independently, or release my test scores!
  
  
  Regards,
  
  **********

• Initial Complaint

  Date:12/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB/ETS officers: My name is jinyong ****. I have serious concern about the review status of my GRE scores. My date of birth is 28th of Oct, ****, ETS ID is ********, email address is ******************* and Test Appointment number is **************** I took the test on December 16, 2023 11:20AM (GMT+8). It has already been 12 days after I took the exam and the score is still under review and unavailable. However, the deadline of some of my applications to graduate schools are approaching, especially the one on January 5. The delay in reporting my GRE score really depressed me. If ETS continues to delay my score report, I will be strongly affected and lose a very important chance of admission. The ETS official website stated that the score will be reported to the school the test taker applied for within 15 days. I have called ETS and sent email to contact relevant departments, but I have not received a clear reply about when the review process will end, nor can I find the analyst responsible for my case. It is unjust for the test taker like me, who spent tons of time studying and carefully adhered to all the testing rules and regulations, to suffer the delay of GRE scores for no specific reason. I studied for over 4 hours at night after work in the weekdays and more than 6hours in the weekends for months. There isnt any misbehavior while I was preparing and taking the GRE test. GRE score is an important indicator of graduate school admissions. I hope that ETS OTI department can prioritize my case and inform me the email address of the analyst who is in charge of my score review case. I need to explain my situation to the analyst and get the official report of my GRE score as soon as possible. Thanks a lot for your help.

  Business Response

  Date: 01/16/2024

  Hello Jinyong ****,

  ETS was notified by the Better Business Bureau (BBB) that you rejected our answer concerning your December 16, 2023, TOEFL iBT Home Edition examination. 

  Our records indicate that your scores are now available. The administrative review pertaining to your December 16, 2023, TOEFL iBT Home Edition scores has been completed. Please log into your account to view your scores.

  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.

  Regards,
  Office to Testing Integrity (OTI)

• Initial Complaint

  Date:12/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am expressing my concern about the GRE General test that I took on 12/11/2023. My name is *********, my ETS ID is ********, and my appointment number is ****************. 15 days have passed since the test was taken, and I have not yet received a score report. This is way beyond the official score release time!ETS has not informed me that my score has been delayed or whether it will be reviewed again. I have contacted ETS at their official email address and called several times, however, I have not received any response.I am currently applying to graduate programs, all of which require my GRE scores. The deadlines for these applications are fast approaching and the delay in receiving my scores is causing me a great deal of stress.During the test, I carefully followed all the guidelines provided on the ETS website and strictly adhered to the instructions of the ProctorU administrator. There were no warnings or checks during the exam and everything went smoothly. However, the absence of my score report means that I have to give up on my dream school.I prepared for the exam for almost 3 months and studied hard every moment. This exam saw an improvement in my score compared to the last exam, which was due to the fact that I was seriously ill in the last exam. It is amazing how self-disciplined test takers who put a lot of effort into their exams can suffer long delays. I hope ETS handles my case as soon as possible. The anxiety and insomnia these days have seriously affected my mental state. I hope the auditor can help **** am very disappointed with the service and exam experience provided by ETS, especially without any communication or updates. I will have to continue to complain if ETS's error causes me to miss the application deadline for my dream school. I urgently request that you release my test scores as soon as possible, or at the very least provide an update on the current situation via email. Wish you a Merry Christmas and a Happy New Year in advance!

  Business Response

  Date: 01/17/2024

  Dear *********,

  ETS was notified by the Better Business Bureau (BBB) that you submitted a complaint regarding your December 11,2023 GRE General Test at-home examination. 

  We at ETS are highly committed to quality standards and fairness.   After every test administration, we go to great lengths to ensure each test result we report is accurate and valid.  All scores are placed on hold for the duration of the Review.  Most of these routine reviews are completed in about four weeks however, in rare cases, the review can take longer. 
  
  For the reasons stated above, your December 11, 2023 GREGeneral Test at-home scores are on hold because they are under administrative review. At the conclusion of our review, you will be notified if there are questions concerning your scores.  Otherwise, your scores will be reported to you and to institutions you have designated to receive reports.  We sincerely regret any inconvenience that you may experience,and we hope you understand these measures are necessary to ensure the validity and fairness of the GRE scores for all test takers.
  

  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.
  

  Regards,
  Office of Testing Integrity (OTI)

  Customer Answer

  Date: 01/17/2024

  
  Complaint: 21055340
  
  I am rejecting this response because: This response is boilerplate. He didn't address my question at all, and it's now 38 days after my test, and I need GRE scores immediately for my graduate school applications!!!
  
  
  
  Regards,
  
  *********

  Business Response

  Date: 01/26/2024

  Dear *********,

  ETS was notified by the Better Business Bureau (BBB) that you rejected our answer concerning your December 11, 2023, GRE General Test at Home examination. 

  Our records indicate the Test Security Analyst assigned to your case has emailed you a letter regarding the status of your December 11, 2023 GRE General Test at Home scores. Please make sure to read the letter and follow the instructions provided.

  Thank you for granting us the opportunity to provide clarification regarding your complaint with the Better Business Bureau. We wish you continued success in your educational endeavors.
  

  Regards,
  Office of Testing Integrity (OTI)
  Educational Testing Service

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *** *******, my ETS ID is ********, my e-mail address is ***********@***.***. I am a GRE test taker. I finished the test on December 10, 2023. I waited for 15 days, and then I found that my score status changed to on hold. But I didn’t receive any notification. The people who took the test with me already have their results released. I feel quite nervous anxious. I have consulted the ETS official website, and they told me that my test was under administrative review.
  I recalled the whole process of the exam, I was very concentrated and focused, my eyes were always glued to the screen, and I promise that I didn’t do anything illegal! Therefore, I have no idea why my score was on hold.
  Meanwhile, I have spent almost all of my spare time in this test because of its difficulty. This score is very important for my further study in English-speaking countries. Because of my tight application schedule, I don’t have any time to retake the test, and this is my only chance! I sincerely hope that ETS will fully consider my current awkward situation and release my score as soon as possible please!

• Initial Complaint

  Date:12/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *********************, the individual who took the ***** iBT with appointment number **************** on November 23, 2023. The system officially registered this appointment on December 20, 2023. I am currently facing an impending deadline today to submit the unofficial score for my graduate applications.Despite multiple attempts to contact ETS *****, I have not received any response, even though they assured me that the scores would be released by December 22, 2023. Unfortunately, this commitment has not been met, prompting me to question their professionalism. I anticipate the release of the scores no later than December 26, 2023. I appreciate your attention to this matter.

  Business Response

  Date: 01/08/2024

  Dear *********************,

  According to our files, your case was resolved, and scores were reported on 12/27/23.

  Regards,

  TOEFL Services

• Initial Complaint

  Date:12/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *****, and I took the TOEFL iBT test on December 20, 2023. My ETS appointment Number is ****************, ETS ID is ********. My email address is *************@*****.com It has been 6 days since I took the test, and I still have not received any official score report or suspension notice from ETS. The people who took the test with me have already given their results. I anxiously sent an email for a consultation. I was not told why my scores were suspended, nor was there any way to expedite the delivery of my scores. I took the Home Edition Test, which is the official certification test site of ETS TOEFL. The exam must pass a security check and be supervised by an official proctor. So ETS had no good reason to cancel my scores, and they are still suspended! However, my exams were conducted with absolute integrity, and under the guidance of the invigilator, I passed all the exams without violating any exam rules. I had been preparing for the test for almost 5 months, sleeping almost 8 hours a day, and studying hard at every moment. In addition, the deadline for my application to The Chinese University of Hong Kong, ******** is January 2. Missing this deadline means I have to give up my dream school. I have already received a conditional offer, and if this score is not available by January 2, it will no longer be valid as it will no longer be recognized. However, my efforts were unjustly disrupted by the inexplicable cancellation of my scores. I earnestly request ETS to promptly address my situation. I am utterly drained both mentally and physically; the impact on my well-being has been significant. Sleep eludes me every night, and this ordeal has cast doubts on my perception of the world. Why would a diligent student who prepared diligently for the exam end up without scores? I earnestly hope and kindly implore the auditor can assist me. Lastly, I wish you and those around you a joyful New Year. Looking forward to your response.