Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avis Rent A Car

  6 Sylvan Way Parsippany, NJ 07054

• 

  Avis Rent A Car

  28 Newark Airport Newark, NJ 07114

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  Avis Rent A Car

  2 Seaport Ln Boston, MA 02210

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  Avis Rent A Car

  240 12 St New Westminster, BC V3M 4H2

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  Avis Rent A Car

  5 20214 Lougheed Hwy Maple Ridge, BC V2X 2P7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the unsatisfactory experience I had with a vehicle I rented from your company on August 14th. Upon receiving the vehicle, I noticed that it was not cleaned thoroughly both inside and outside. Furthermore, while driving the vehicle, it became apparent that it had not been serviced adequately before being rented out again.
  I promptly contacted customer service to address these issues and was informed that I would be eligible for a deduction on my rental charges. However, I had to incur additional expenses to have the vehicle detailed.

  Business Response

  Date: 10/10/2025

  **** Case: 71760075
  Rental Agreement: U344404421
  BBB Complaint ID: ********
  
  Dear **** *****,
  
  Thank you for giving us the opportunity to address your concerns.
  
  Were truly sorry that your recent experience prompted you to reach out and that the condition of the vehicle did not meet your expectations. We understand how disappointing this must have been and regret any inconvenience it caused.
  
  After a thorough review of your file, we confirmed that you previously contacted our **************** Team. As a result, a credit adjustment of $66.31 was issued on August 25 to compensate for the condition of the vehicle. We believe this resolution is fair and appropriate based on the circumstances and must respectfully decline your request for an additional $200 in compensation.
  
  We appreciate your understanding and the opportunity to respond to your concerns. Thank you for choosing ****, and we hope to serve you better in the future.
  
  Sincerely,
  
  Response Coordinator
  ***********************

  Customer Answer

  Date: 10/13/2025

  
  Complaint: 23826915
  
  I am rejecting this response because: I did have to pay to get the vehicle cleaned out as mention to customer service and I had to drive a vehicle that wasn't service before going out for rental again and that is a big no and should be against the law 
  
  
  
  Regards,
  
  **** *****

  Business Response

  Date: 10/17/2025

  **** Case: 71760075
  Rental Agreement: U344404421
  
  Thank you for your reply, we do apologize for any frustration that this has caused you.
  
  As you have stated that you had to pay out of pocket to get the vehicle cleaned, if you can provide us the receipt we are happy to review it for possible reimbursement. 
  
  Once again, we apologize for any inconvenience we have caused you, and we hope to serve you better next time. 
  
  Sincerely, 
  
  Response Coordinator
  ***********************

  Customer Answer

  Date: 10/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I'll have to reach out to the company I use to get a copy of the receipt and I will send it over   
  Regards,
  
  **** *****

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged due to incorrect mileage for my car rental:- Rental agreement: U402192674.- Collected on 2nd August, returned on 26th August (2025).- Actual distance driven was: ******* miles (from ************************* to *********, a small number of local journeys in ****** and ************, from ********* to *****************).- **** charged me for 7050 (instead of *******) miles driven, and mileage is charged at $0.2/mile, which came to approximately $1400 mileage costs instead of the expected $50. (My receipt shows incorrect mileage of 100miles at time of collection instead of approximately 6900 miles according to the car's odometer.)I have contacted **** via their customer support online website (ticket number A852D45F), and also via my employer's direct email contact at ****, but have not received any reply.

  Business Response

  Date: 09/16/2025

  BBB #: 2********
  Case: 75370392
  
  Dear ******* ****,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show this case has been resolved and a credit was issued on September 2, 2025, in the amount of $1717.25 back to the **** card on file. 

  We apologize for any inconvenience caused by this matter and we thank you for allowing us to assist you. 
  
  
  Sincerely,
  
  *****************
  Customer Advocacy Response Coordinator

• Initial Complaint

  Date:08/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reserved a SUV for a day trip. Due to the location hours I picked up on Saturday, August 23 and planned on returning Monday, August 25, 2025. I did pickup on Saturday and took to my house till ready to use on Sunday, Saturday night I did take it down the road to the gas station to fill up and be ready for morning, that is when I realized the rear blinker was out. I called the customer service line and they were not willing to help, stated I would need to wait till the morning when the ***************** opened. Let them know that we would need to be on the road before then that is why the car was picked up on Saturday and not Sunday morning. Then told me I would need to stop in *********, ** in the morning and it was on the way. This was not on the way, ********* is about an 1 1/2 east of us and we were going almost 3hours south. Then told me I could drive as is or fix it myself. They would take no liability if I was pulled over or in a car accident from the faulty rear blinker. I ended up finding a friend that had a car big enough and returning this Sunday morning before leaving making us get on the road late and almost being late to our destination. I have spoken to them and they said they would refund at first, then said they couldnt because I prepaid. So I cant get quality service and a working car if I prepay? The only reason I prepaid was because of my perks program through work and that is how I get the discount. I did not use the automobile for what I rented it for and should get a full refund.

  Business Response

  Date: 09/16/2025

  BBB #: ********
  Case: 75288499
   
  Dear ******* *****, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Based upon the information you provided and the findings of our internal investigation, we show there was a credit issued for $204.59. The remaining charge is for the amount of time you had the vehicle. Unfortunately we are unable to issue a full refund. 
  
  Thank you for giving us this opportunity to be of assistance to you.  We look forward to serving your future car rental needs.  
   
  Sincerely,
  
  ABG Client Relations Team 
  *****************

  Customer Answer

  Date: 09/17/2025

  
  Complaint: 23822387
  
  I am rejecting this response because: they never credited the money back to me. 
  
  
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:08/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, Fighting erroneous and fake charges added on at the end of my car rental we used on vacation. We picked up the rental on Augh 21 and returned on Aug 28 at *** (***************). We pre-paid a certain amount that included all mileage / taxes etc. I came home to find they charged me an additional amount of $79.01 for 'tolls'. This is false- we paid cash for all our tolls.

  Business Response

  Date: 10/06/2025

  BBB #: ********
  Case: 75460930
  
  Dear ******* *****, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show at the start of the rental you accepted our unlimited toll package (TOL). We are happy to remove the toll package in full but in doing so if any tolls where missed the highway toll authority (HTA) will bill you directly for any tolls used. Please let us know if you would still like the toll package removed. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Irecently rented a vehicle from your **** location in ************** on *********** on June 13th 2025 @9:52am for a weekly rate of ****** I extended car for another 3 weeks and 5 days , I then returned car to ************* on July 11th , 2025 at approx. 8:38pm before I returned the car an agent by the name of ***** who was contracted through **** contacted me around 3:45pm advising me to return car to nearest location as they could not process that last week due to my card being locked . I Advised him that when I get off the original location would be closed I received a receipt Aug 13 via email stating the total amount charged was $3613.11 after looking closely over the receipt I see I was charged a different amount for weekly rate and also notice I was charged for the car even after the car was returned , they charged me up until Aug 11th 2025 and I again returned care July 11th 2025 . I would like for a proper investigation , run cameras , security check etc as I suspect there is some fraud with your check in employees , I was also charged a repo fee and the car was never repoed I dropped the car off myself. After returning car I also picked up another vehicle same airport different rental company . I spoke with a supervisor name ******* whom works in customer service and he advised me that the General Operations manager declined request everything is 100% correct ! Which again its not accurate and I need appropriate actions taken I need cameras rolled back and proper investigation as his worker whom checked the car in may have not done her job correctly and it seems to be fraudulent activity . Could you please assist me as this is an emergency and has caused some hardships in my life and is now causing problems with my home and I have 4 little boys I can not loose everything behind this mistake as you all have taken everything I had from me . The information you all are providing is inaccurate and there was fraudulent charges on my credit card

  Business Response

  Date: 09/17/2025

  Budget Case: 72022344
  Rental Agreement: U134264826
  
  With regard to the aforementioned  BBB Complaint ID: ********, thank you for allowing us to address your concerns.
  
  Avis ************ values our relationship with our travelers and always strives to do the right thing. We sincerely apologize for the inconvenience this matter has caused.
  
  Our internal investigation determined that the increased cost was due to a $300 cleaning charge being added to your final rental bill. As no evidence was found to support this charge, we have reversed it. A credit of $351.45 has been issued to the method of payment on file. Please allow 3 to 5 business days for the credit to post, depending on your banks processing time.
  
  Thank you for giving us the opportunity to assist you. We truly appreciate your business and look forward to serving you again.
  
  Sincerely,
  
  Response Coordinator
  *****************
  

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a reservation for a minivan a Pacifica to be exact for a date of 8/14/25 to 8/16/25. I get there and the *** says they dont have a minivan but they can accommodate me with a 12 passenger van for the same price. Nothing would change so I agreed. I chosed unlimited miles on my original reservation and the total was $304. so I returned the 12 passenger van and I get a charge for $755 and I called budget and the first rep named **** said they charge me for mileage and time and distance and I told her that was wrong because I had unlimited mileage and she checked and she said yeah that was their mistake and shes going to issue me a refund and to call back the next day so someone could process the refund since it takes 48hrs for my reservation to close. I called back the next day and the other rep *** says shes going to send my request up for approval and it was going to get approved. I asked her multiple times was she sure it was going to get approved and she said yes and to Give it 3 to 5 days and I would get a email confirmation of the approval. Time pass by I called back because I didnt get a email from them and *** the lady says my request was denied. I told her that shouldnt be right because the last 2 reps left notes on my account saying I was due for a refund. After days of fussing with them they offered me $250 I said yes but I still needed the rest of the $755 they wont give me the rest of my money.

  Business Response

  Date: 09/16/2025

  BBB #: ********
  Case: 75195381
  
  Dear ****** ******,
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Budget values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show this case has been resolved and credits were issued in the amounts of $249.42, $170.16 and $318.18.

  We apologize for any inconvenience caused by this matter and we thank you for allowing us to assist. 

  
  
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Initial Complaint

  Date:08/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** Rent car from July 30- August 14, 2025. Paid over $2000 with full insurance, and car was brought back to **** *****. The **** *** did look inside and out on the Return August 14. On August 25, I receive a charge of $450. for damage (smoke Smell). I do not smoke, and nobody was in the vehicle during my rental period, other than my son, who does not smoke. **** waited 12 days to claim. No evidence was acknowledged at time of return Aug. 14. No smoke smell existed. Nothing was documented by ****'s agent. **** did send me a vehicle inspection ***ort that was done 6 days after the car was returned. The **** inspection with pictures was conducted on August 20th. **** continues to plan to charge me and saying they have proof and evidence. No charge has hit my credit card, and I have already contacted my *** at Citi Master Card. I refuse to pay this fee.  

  Business Response

  Date: 10/09/2025

  BBB #: ********
  Case: 75364680
   
  Dear *********** *****, 
   
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  Our records show that this has been resolved and the charges have been refunded.

  Thank you for allowing us to assist you. 
  
   
  Sincerely,
   
  *****************
  Customer Advocacy Response Coordinator

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute an incorrect charge on my recent car rental and to request an immediate refund for the overbilled amount. Here is a timeline of events:July 25: I rented a car from ***. The contract included unlimited mileage for an estimated $850.During rental: Using the mobile app, I changed the drop-off to ************** for a new estimate of $930. I was NOT informed this would void the unlimited mileage clause.August 17: I saw the app estimate was ~$1,500. I called customer service, and a representative confirmed my correct total was $930.August 19 (Return): The agent in St. ***** saw two conflicting totals ($930 and $1,723) and couldn't explain the discrepancy. When the return was processed, my card was charged $1,723.August 19 (Post-Return Call): I called customer service immediately after returning. The representative confirmed my contract still had unlimited mileage, the correct charge was $930. He assured me the charge would be corrected within 48 hours and stated, "unless there was an apocalypse and **** doesn't exist anymore," I would not be charged $1,723.August 21: I received the final receipt for $1,723, including ~$800 in mileage fees that should not exist. I called again, and a supervisor offered a ~$300 refund, which I have not received.This situation is unacceptable. I was never informed my unlimited mileage agreement would be changed and was repeatedly assured by staff that the correct charge was $930. The final charge of $1,723 is a direct contradiction of my rental agreement, and the subsequent offer of a partial discount does not fix the fundamental billing error.I request an immediate refund of the overcharged amount, which is $793 ($1,723 - $930). Please adjust my final invoice to reflect the agreed-upon price of $930.This experience has been deeply disappointing. I trust that you will rectify this error promptly.

  Business Response

  Date: 09/25/2025

  BBB #: ********
  Case: 75173764
  
  Dear ******* ***, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you have already contacted our **************** Team and a refund of $413.87 was issued on September 17th, 2025.
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against Avis Rent a Car regarding my recent rental experience under Rental Agreement #********* and Confirmation #********US6. My reservation was scheduled for pickup at 8:30 P.M., but I did not receive a vehicle until approximately 2:00 A.M. I reserved two toddler car seats and was provided only one. I reserved a 15-passenger van, but was instead given an 8-passenger vehicle. The delay and time spent with the airport representative searching for a car seat caused me to miss my original return schedule. I was forced to drop the vehicle off at a different location, which resulted in additional charges. At drop-off, I contacted customer service to resolve these issues and was treated disrespectfully by the representative, which compounded the stress of the experience. I was billed for gas and insurance, despite not selecting insurance coverage during my reservation. Due to the multiple service failures, added inconvenience, and unexpected costs, I am requesting that all additional charges (including the second vehicle, drop-off fees, and insurance) be refunded in full.

  Business Response

  Date: 10/13/2025

  **** Case: 74520826
  BBB ID Complaint: ********
  
  Dear **** ******,
  
  Thank you for reaching out to the Better Business Bureau (BBB) and providing details about your recent rental experience. We sincerely apologize for the serious inconvenience and distress you encountered at the *************** location. We regret the extended delay, the vehicle downgrade, and the missing car seat that caused such inconvenience during your trip. Your experience was unacceptable and does not reflect the level of service we strive to provide.
  
  Our records show that all additional insurance coverages were previously refunded, with the exception of the Loss Damage Waiver (***). We have now processed the *** refund of $54.63, which should post to your **** card within 35 business days, depending on your banks processing time.
  
  Regarding the fuel charge of $73.42, please note that the rental agreement requires the vehicle to be returned with a full tank of fuel, even in the event of a delay or location change. If you have a fuel receipt showing that the tank was refilled prior to return, please forward a copy to us so we may review and adjust the charge if applicable.
  
  Again, we sincerely apologize for the inconvenience and frustration this experience has caused. We appreciate your patience and the opportunity to make this right.
  
  Sincerely.
  
  Client Relations Team
  *****************

  Customer Answer

  Date: 10/13/2025

  
  Complaint: 23799778
  
  I am rejecting this response because: Thank you for your response and for processing the $54.63 LDW refund. However, I must formally reject this resolution, as the total refund issued to date ($80.68) does not sufficiently address the financial impact or service failures I experienced.
  I was charged for services and equipment that were not provided, including:
  A 15-passenger vehicle that I did not receive
  Two toddler car seats, of which only one was provided
  The additional charges i faced when given an 8-passenger vehicle instead of the 15-passenger van I reserved
  Additional drop-off charges incurred solely because the delay and missing equipment caused me to miss my scheduled return window
  Fuel and other fees tied to the vehicle substitution and logistical disruption
  These costs were the direct result of **** failing to provide the reserved vehicle and equipment at the confirmed time. The delay of nearly six hours, the downgrade, and the missing car seat led to additional, out-of-pocket expenses that far exceed the partial refund issued.
  
  I appreciate the apology you provided, but I am seeking a resolution that reflects the actual financial damage and inconvenience caused by this experience.
  
  Regards,
  
  **** ******

  Business Response

  Date: 11/03/2025

  **** Case: 74520826
  BBB ID Complaint: ********
  
  Dear **** ******,
  
  Thank you for your reply, we do apologize for any frustration that this has caused you.
  
  After a thorough review of your case and supporting documentation, our records confirm that the rental agreement and all associated charges were processed correctly. The vehicle provided was of a higher class than originally reserved, and no charges were applied for car seats. We have also verified that the fuel charge was applied in accordance with the rental agreement, which requires the vehicle to be returned with a full tank of gas. If you are able to provide a fuel receipt, we will be happy to review and adjust this portion if applicable.
  
  We understand your frustration regarding the delay at pickup and the challenges this caused. However, after full consideration of the rental details and the adjustments already processed, no additional refunds or compensation will be issued, and this case is now considered closed.
  
  Sincerely.
  
  Client Relations Team
  *****************

  Customer Answer

  Date: 11/04/2025

  
  Complaint: 23799778
  
  I am rejecting this response because:These costs were the direct result of **** failing to provide the reserved vehicle and equipment at the confirmed time. The delay of nearly six hours, the downgrade, and the missing car seat led to additional, out-of-pocket expenses that far exceed the partial refund issued.
  
  
  
  Regards,
  
  **** ******

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Avis Car Rental, Farm to Market *************************** on July 29 for $228. I extended my rental and returned the car to same location on August 9 for $365. They charged my card $1,363.30. When I inquired about charges they stated I needed to provide proof that I returned vehicle to same location, The facility has cameras and a lockbox, so why would I need to provide such evidence. Then after the third inquiry, they realized the car had been rented to someone else, but they had charged me all these additional charges, I was told that the charges would be escalated to the finance department for approval and my account would be refunded. I have contacted them on August 12, August 15, August 17, August 23 and August 26 and the issue has not been resolved,

  Business Response

  Date: 10/15/2025

  BBB #: ********
  Case: 74967912
  
  Dear ******* ******, 
  
  In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you have already contacted our **************** Team and had the billing on your rental corrected. 
  
  Thank you for allowing us to assist you. 
  
  Sincerely,
  
  *****************
  Client Relations Team