Business Profile

Auto Rentals and Leasing

Avis Rent A Car

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Avis Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,067 total complaints in the last 3 years.
1,715 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/05/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My original request was for a 35 day rental. **** told me I had to rent the car for 5 days and return the car and get a new lease for ************************************ ***********. I rented a ****** Crown because when I ask for a ***** Tahoe they said I had to accept the ****** for the first 5 days. When I returned to get the ***** Tahoe for the rest of my time they said I had to keep the ***** they gave me to start with. They claimed both times it was an upgrade. It was not what I wanted or was told I would get yet they called it an upgrade. I originally ask for 30 day price. I had a death in my family and had to return the car after 25 more days from the second pickup. They did not offer me the total price for both rentals as a *********************************************************************************** for a full 35 days even though I only had the same car for 30 days. There was no discount offered for any of these errors. I feel the ***** was less than acceptable due to the fact that no one seemed to know or had time to show me how to work the radio or the interior light or the rear windshield wiper. I feel a 25% discount for the entire rental is fair.
Business Response
Date: 09/25/2025
BBB #: ********
Case: 74499703

Dear ****** ********,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

**** values our relationship with travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
At **** Budget Car Rental ********** we are disappointed to learn whenever a customer has found some aspect of their ********************** experience *********************** such as yours enable us to target areas of improvement.
On behalf of the organization, please accept this apology for the inconvenience experienced.
Although we are unable to approve the requested compensation. In an effort to demonstrate our apologies today a monetary credit of $100.00 has been submitted to **************** account number ending ******. Allow three business days for the credit to post.

We appreciate your taking the time to apprise us of the experience. Only by being made aware of a problem can we address it.

Sincerely,

*****************
Customer Advocacy Response Coordinator
Initial Complaint
Date:09/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a rental car from Avis online for a trip on August 13, 2025. When I got to the pick up location in Burnsville MN, the representative told me that I didn't have all the requested documents needed to obtain the rental car. I should call customer service and request a refund for the rental. The following week I called and requested the refund. Since than I have not received my money yet. Each time I call them, I get a different story. All I'm asking for is what I'm owed.
Initial Complaint
Date:09/04/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are unauthorized charges from Avis.com prepay on my credit card. The first charge occurred on 6/27/2025 for an amount of $1,786.07. I contacted avis about this issue and they reported that they had no history of the transaction. After being in contact several times, they were able to conclude that the charge occurred in Charlotte, NC. I did not make this charge, nor was this transaction authorized by me. I disputed with my bank and after a few attempts, the money was put back on my card. When I looked at my last statement, I was charged for the same amount again on 09/03/2025. I contacted avis and there is no history of this. I'm unsure how my information was released without my knowledge, but I would like my money back and this issue resolved.
Business Response
Date: 10/09/2025
BBB #: ********
Case: 73792703

Dear ******* ****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Per the bank statement provided, your bank issued a provisional credit during the dispute, as your bank closed the dispute in our favor the credit was removed. After additional review we show that the charges are associated with the **** card ending in 4584. We show that these charges are for rentals under Arkaparava's name who appears to be an authorized user on your credit card.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Customer Answer
Date: 10/11/2025

Complaint: 23840927

I am rejecting this response because the referred person is not an authorized user on my account, I have no idea who that is and the card you mentioned doesnt even match any of my bank cards. I looked back at the last 6 statements of my credit card and it also does not reference that individuals name, so saying you found their name in my statements is a complete lie, my name is the only one on the statements. You ****** authorized charges without validating and i.d. and a credit card when this person picked up the vehicle. If that was done when the individual tried to pick up the vehicle then it would have been prevented. That is the only way this happened because Ive had my credit card and identification on my person the whole time. Somehow my information was stolen and **** did not properly verify anything correctly.

Regards,

**** ****
Business Response
Date: 11/03/2025
BBB #: ********
Case: 73792703

Dear ******* ****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.
Thank you for your follow-up regarding this matter.
After another thorough review of our records, **** must reaffirm our original findings. The rental charges in question were processed using the **** card ending in 4584 and are associated with completed rentals under another name who is listed as an authorized user on the credit card. Because the *********************** were conducted in accordance with **** policies and authorization was valid at the time of transaction, the charges remain the responsibility of the account holder.
We understand that this may not be the outcome you were hoping for; however, based on the documentation and bank correspondence provided, no billing error occurred and we are unable to issue a refund or further adjustment.
We appreciate your understanding and the opportunity to review your concerns once more.

Thank you for allowing us to assist you.

Sincerely,

**** Budget Group
Client Relations Team
Customer Answer
Date: 11/03/2025

Complaint: 23840927

I am rejecting this response because:

I have already won this dispute through arbitration with *********** myself and my bank. My bank provided all documents showing no other authorized user but myself on my account, **** keeps referring to a card ending in 4584 which I have never had. Mine ends in 6482. If **** would have checked the unknown users id and card info when they picked up the vehicle then they would have seen that.

Regards,

**** ****
Initial Complaint
Date:09/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
App allowed me to book 2 cars same date. Upon arrival I could only have one. Never received rental agreement. Was charged extra for rental from a different location for one car I took out when I did not rent from another location. Lost 3 hours of time because of incompetence from agent ******. He refused to allow me to speak to his manager, but when I re-rented second car under husbands name told me I would need to go to another remote location to speak to his manager and he would not help me any further. Paid additional fees for rental from another agency. Seeking financial compensation but also investigation of company behavior
Business Response
Date: 09/29/2025
BBB #: ********
Case: 74979588

Dear ******* *****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our records show that you have already contacted our **************** team and a credit of $190.43 was issued to the card ending in 6002 on September 3rd, 2025.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Customer Answer
Date: 09/29/2025

Complaint: 23832277

I am rejecting this response because:

The credit you mention was a reimbursement for overcharging me. It had nothing to do with my complaint against the unconscionable behavior exhibited by your employees.
Regards,

******** *****
Initial Complaint
Date:09/04/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint regarding my rental with **** from July 20, 2025 to July 21, 2025 (rental #: U326773591). The way this matter has been handled has caused me significant frustration, financial concern, and serious inconvenience for my family.What Happened While driving the rental car, the tire began losing air.When I pulled over to change the tire, I discovered the car did not have the necessary tools no ***** no wrench making it impossible for me to install the spare tire myself.Stranded on the side of the road with my family, I had no choice but to call **** roadside assistance.Roadside assistance arrived, swapped the tire, and we continued on, but our trip was delayed and our vacation was disrupted.Despite the fact that **** failed to provide the most basic equipment that should have been included with the car, I was billed on July 23, 2025 for roadside assistance. Even worse, before I had a fair chance to review or dispute the charge as I was still traveling I received a I am demanding that **** take the following actions immediately:Remove the roadside assistance charge in full.Cancel the collection notice and ensure the agency stops contacting me.Provide me with written confirmation that the balance is zero and that no negative reports have been made to my credit.I chose **** because I expected reliable service. Instead, my family was stranded, my vacation was disrupted, I was wrongly billed, and now Im being harassed by a collection agency. I have contacted **** customer service three times now and every time get a canned standard answer that says I did not purchase extra protection. They do not acknowledge that they failed to properly maintain and equip the car. They also do not address why they send the charge immediate to collections.
Business Response
Date: 09/29/2025
BBB #: ********
Case: 75402890

Dear ******* *****,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Based upon the information you provided and the findings of our internal investigation, we show that you contacted our team directly and the issue was resolved. We show the claim was closed on 9/5/25 and a letter was mailed you advising of this.

Thank you for giving us this opportunity to be of assistance to you. We look forward to serving your future car rental needs.

Sincerely,

ABG ************************************************
Customer Answer
Date: 09/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:09/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a *************** member, I expected professional service and a well-maintained vehicle. Instead, my rental with **** was one of the worst experiences Ive ever had with a car hire company.-The vehicle had over ****** km and was overdue for service by ******+ km.-An urgent oil change warning appeared while driving.-Wiper blades were unusable, making it dangerous to drive in heavy rain.-Interior was dirty, with a sticky stain across the rear window and broken clips.-No damage report was provided at pickup yet I was later challenged on pre-existing damages.I was even billed an unexplained fee of 9.37, only refunded after my complaint.Despite multiple emails, including case [TA870951D], ****s solution was a token 9.37 refund and a 20 voucher. This is insulting considering the safety hazards, poor condition, and unprofessional handling of my rental.Other rental companies at the same level consistently provide newer, spotless, safe vehicles. **** failed across every standard: safety, cleanliness, transparency, and customer service.I will never trust **** again, and I strongly recommend travelers especially frequent renters and loyalty members to reconsider before booking. A company that ignores serious safety issues and dismisses its loyal customers with a token voucher has no respect for its clientele.
Business Response
Date: 09/29/2025
**** Case: 75328761
Rental Agreement: E366086475

Regarding the BBB mentioned above, Complaint ID: ********, thank you for allowing us to address your concerns.

**** values our relationship with travelers and strives to do the right thing. We apologize for the inconvenience this matter has caused.

We've looked over the details of your complaint, and we understand that it involves an international rental in ******. We would be happy to help with this, but we dont have access to international information. Therefore we have forwarded your information to our ********************** they will be best positioned to look into this and help you move forward. When we get a response from their office, we will let you know what to do.

We apologize that our ******************** could not directly assist you; however, we appreciate your patience during our investigation.

Sincerely,

Response Coordinator
**** Budget Group, Inc.
Customer Answer
Date: 09/29/2025

Complaint: 23830457

I am rejecting this response because:
Pending **** EUROPE feedback.

Regards,

****-******** Lerebour
Business Response
Date: 10/08/2025
**** Case: 75328761
Rental Agreement: E366086475

Regarding the BBB mentioned above, Complaint ID: ********, thank you for allowing us to address your concerns.

Thank you for reaching out to us again. We apologize for our delay in responding to your inquiry. We understand your frustration and regret that this issue has not yet been resolved.

As a result, the International Specialist Team has yet to respond. We are trying to resolve this issue as soon as possible. We contacted them again today requesting an immediate response. Please know that we will notify you immediately when we receive updates.

**** recognizes the importance of timely communication and resolution in providing a positive customer experience, and we apologize for not meeting your expectations. We are committed to resolving this matter for you as soon as possible and appreciate your patience in this matter.

Sincerely,

ABG Client Relations Team
*****************
Initial Complaint
Date:09/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Avis and attempted to extend my reservation, but due to repeated misinformation from their employees, I was denied a fair resolution. I was first told I could add another card by coming into the location, then later informed I would need to re-rent the vehicle and pay an additional $200 hold fee, which contradicted what their representatives originally told me. I was also misled about adding my daughter as an additional driver just to use her card for payment, which was later denied after I drove over an hour to accommodate their instructions.

I spoke with multiple representatives, including supervisors, and was repeatedly given conflicting information. One supervisor promised no late fees if I returned the car on July 31, but due to a severe allergic reaction that required an ER visit, I could not safely return the vehicle until later. When I called back, I was again provided inconsistent instructions regarding split payments on the app versus in-person modifications. In total, I spoke to at least 15 employees and two supervisors, with recorded proof of these conversations.

This experience caused unnecessary stress, extra driving hours, and health complications. I had every intention to pay what I owed, but Avis has made it nearly impossible to resolve the rental fairly. I am requesting that all late fees be waived, the charges be reduced by at least 35% for the inconvenience and misrepresentation, and ideally, the rental be free of charge due to the repeated negligence.

I believe Avis engages in unfair practices by misleading customers and setting up barriers that make disputes nearly impossible to resolve. I am submitting this complaint not only on my own behalf but for the many other customers who may lack the skills or time to speak up.
I have Recordings.
Business Response
Date: 10/09/2025
**** Case# ******** & 75945182

In regards to the aforementioned BBB complaint Case #********

We have reviewed the concerns raised by our client. By way of explanation our customers are held responsible for all ********************** charges until the keys and contract are checked in with an authorized ABG employee.

Our records indicate that this occurred on September 21, 2025. We do not have any indication of an earlier check in date. The rental charge total $2,543.91 when the late fees and Loss Prevention Fee have been added.

The total has been deemed to be valid.

Sincerely,

ABG Client Relations Team
***********************
Initial Complaint
Date:09/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Avis in July and used an AWD code from the ******** *** *****. These codes are meant to be used for employees of certain companies to give them discounts. I have a providership agreement with the ******** *** ***** and therefore I had thought I was eligible to use the code. I even double checked by calling the Avis business department, as well as double checking by the counter at other locations, and they also told me that I am indeed eligible. The next thing I know my account is added to the Do Not Rent list. I reached out to them many times, however they told me that I have been banned because of AWD misuse and they cant change that. This was a sincere mistake that wont happen again. I really need to get off this list.
Business Response
Date: 09/29/2025
**** Case: 75031263

Regarding the BBB mentioned above, Complaint ID: ********, thank you for allowing us to address your concerns.

After a thorough review, our ******************* has determined that your account will remain on the Do Not Rent (DNR) list.

This decision is based on the misuse of discount codes, which is considered a serious violation of our rental policies. We take such matters very seriously, as they involve issues of eligibility and trust.

While we regret that this outcome is not what you were hoping for, please understand that ***************** reserves the right to decline rentals where discount misuse or fraudulent activity is identified.

We appreciate your past business and thank you for your understanding.

Sincerely,

ABG Client Relations Team
**** Budget Group
Customer Answer
Date: 09/29/2025

Complaint: 23831408

I am rejecting this response because:
Dear **** Budget group,
I never intended to misuse any discount codes. I was told explicitly by **** via business office and also at counters that I was eligible to use this code. I have a providership contract with them and therefore was told that it is perfectly fine to use these codes. I never intended to misuse anything and I don't think a business should ban it's customers for making a mistake. I would never misuse codes and there are plenty of better cheaper codes available, however my intent was never to misuse anything rather I thought I was eligible like I was told by ****. I actually specifically reached out to **** in advance to make sure I was eligible. Obviously since it seems that my providership contract is not enough, I would never use this code again. Please be understand where I am coming from.
Thank you for understanding!

Regards,

******* **********
Business Response
Date: 10/07/2025
**** Case: 75031263

Regarding the BBB mentioned above, Complaint ID: ********, thank you for allowing us to address your concerns.

We do apologize for the frustration this has cause you. Unfortunately the decision to be placed on the Do Not Rent list is being upheld.

We appreciate your past business and thank you for your understanding.

Sincerely,

ABG Client Relations Team
*****************
Initial Complaint
Date:09/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had rented a car online from Avis and pre-paid for it. I had a 3:30 PM pick up time on 9/1/2025 at Asheville Mall in Asheville North Carolina. I arrived a few minutes after 3:30 and there was one employee in the store. He asked for my name and typed on the computer for a long time, seeming unsure what he was doing. He actually said "please god work" when typing on the computer. He said he didn't know how to complete the transaction and that he was "very very very new". I asked whether there was anyone he could call. He made a brief phone call to someone and tried to explain the situation, then hung up and said they weren't very helpful at all. I asked if he could get someone else and he said there was no one else there and that he was sorry. I stepped outside to call the Avis customer service line. While I was waiting on the phone, I saw the employee had turned off all the lights and was locking the location. I went and asked where he was going. At that point, another Avis employee came in from the parking lot and said that they were closing at 4:00. I told her that I had been there for 20 minutes already and this guy didn't know how to give me my rental car. She opened the store back up. I admit I was very angry at this point and raised my voice, asking why someone who clearly hadn't been trained had been left alone to run the store. She became aggressive and told me to stop yelling or she wouldn't give me a car, saying "I don't have to give you anything". She took only a couple minutes to complete the transaction and I was given keys. When I found the car, I found it only had 3/4 of a tank of gas, the traction control was off, and one of the tires only had 20 PSI. I called Avis back later and lodged a complaint. They told me the district manager would be given the report and a disciplinary hearing would be held with the employees who were working at that day and time, but they gave me nothing in writing and offered no other remedy.
Business Response
Date: 10/15/2025
BBB #: ********
Case: 75504388

Dear ******* ********,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Reports such as this are not taken lightly and the inappropriate behavior you encountered will be addressed in a most urgent manner so any necessary coaching, training or disciplinary action can be taken to prevent any future occurrence. As you can understand, we can not discuss or disclose the details of the actions taken as these records are restricted to the individual employees personal files. Again, the behavior you experienced is considered highly unacceptable under any circumstances and we can assure you all necessary actions will be taken to ensure this is stopped.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team
Customer Answer
Date: 10/15/2025

Complaint: 23829048

I am rejecting this response because:

Apart from vague assurances of action, no remedy has been provided. I had an extremely negative experience and would like at least a partial refund of the rental car fee in recognition of this and to compensate me for the stress and emotional duress I experienced as a result of behavior of Avis employees. This response is nothing but empty platitudes, and I do not accept it.

Regards,

****** ********
Initial Complaint
Date:09/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was wrongly charged for a 25 under fee while using the vehicle under a company agreement. I talked to the agent while renting the vehicle and it was not disclosed nor was this fee applied on previous rentals for the same reason. I tried contacting Avis and was unable to get a hold of anyone and was forced to go to my credit card company to get the charge resolved. After a few months I received a notice that I would no longer be able to rent from Avis until this charge was paid. An email was provided for me to reach out about the notice and I did so to hopefully resolve this issue and never got a response back. The customer service has been horrible and completely unresponsive.
Business Response
Date: 10/09/2025
BBB #: ********
Case: 73651281

Dear ******* *******,

In regards to the aforementioned BBB complaint case# ********, thank you for giving us the opportunity to address your concerns.

Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

Our records show that the reservation was booked using the ****** Leisure rate not the ****** Corporate rate, per the agreement we have with ****** the underage fee is only waived on business rentals. Additionally, we show at the time of booking online you marked that you were 25 or older. Had you entered the correct age, the reservation rate would have quoted the underage fee.

While we understand that you also had your mother with you, in order to get the ****** discount the rental must be in the name of the ****** employee. Additionally, you must be at least 25 to be listed as and additional driver, any drivers under the age of 25 must be listed as the renter. Based on our review, the rental charges were billed correctly and no adjustment is owed.

Thank you for allowing us to assist you.

Sincerely,

*****************
Client Relations Team

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Avis Rent A Car is NOT a BBB Accredited Business.