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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 168 Customer Reviews

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    Review Details

    • Erik N

      Date: 07/29/2025

      EZ Pass (New Jersey) is a total scam. First and foremost, this company is not a U.S. owned company as it is owned by ************** (which is owned by the ************************ Customer ********************** is a basically a no-show. Their violation system is extremely flawed and is a money-grab mechanism. Very disappointed with EZ Pass.

    • MARY BETH D

      Date: 07/23/2025

      EZ-Pass is, without a doubt, the WORST vendor I have ever dealt with, from being on hold for over 2.5 hours to being charged for tolls I never went through. What can one do if one cannot get through to anyone to discuss? Is anyone working there?? This is a SCAM. The governor should get involved and clean this place up.

    • Robert Z

      Date: 07/16/2025

      I had to get my transponders replaced because they were at least 13 years old, one wasn't working and NJ EZ Pass never contacted me about the tag replacement program. Their automated telephone system and website mention a prepaid envelope to be used to return the old transponders. I received the new transponders, but no prepaid envelope(s). Eventually, I went to a local *********** and paid $8.49 (postage/envelope) for the units to be returned. When I was finally able to speak with a NJ EZ Pass agent, he stated they no longer send out prepaid envelopes. He was not able to give a date when the prepaid envelopes program stopped, only kept stating "Recently". I contacted my NJ legislators, who contacted ****. A **** representative called back and stated it was a NJ EZ Pass issue. She would ask her supervisor for reimbursement, but stated it would probably be denied. I have never heard back from ****. I called back NJ EZ Pass and waited over an hour to speak with an agent. The female agent stated the same thing about they no longer provide prepaid envelopes. I asked to speak with a supervisor. I was informed no supervisor was available, but would call back. This was on July 9th. On July 15th, a supervisor called, but the number on the caller ID indicated "Spam Likely" so I didn't answer. He left a voicemail message stating he was a supervisor and returning my phone call. He stated to call back their toll free number, so I have to wait again. As of July 15th, their website and automated telephone system still mentions prepaid envelopes.

    • Samantha S

      Date: 07/15/2025

      EZ PASS SHOULD BE ILLEGAL!!!!! ************* STEALS FROM PEOPLE!!!!SHAME ON YOU EZPASS!!!!!!!!!!! SHAME ON YOU NJ FOR ALLOWING THIS!!!! SCAM SCAM SCAM

    • Sahirah R

      Date: 05/19/2025

      Dear *********** am writing to EXPOSE NJ EZ PASS FOR alleging insufficient funds in my E-ZPass account. I submitted a dispute including my EZ pass number on the back on the invoice as the directions clearly stated. I then faxed my dispute back on 3/14/25 which was successfully sent , and i also kept my transmission fax report. ( this was done within the 10 day ***** period) This claim is erroneous, as I have an active autopay arrangement in place to ensure my account always maintains adequate funds.Upon receiving the violation notice, I promptly reviewed my E-ZPass account and confirmed that the autopay feature is enabled and functioning correctly. This system automatically replenishes my account balance as needed, preventing any instances of insufficient funds. Therefore, the assertion that my account lacked sufficient funds is *************, I have collections notice for an error on NJ EZ-PASS behalf.also i have attempted to call on multiple occasions and i can not get to a representative and wait times are longer than 30 mins although the QUE states on 25 mins

    • Michael G

      Date: 04/08/2025

      Something has to be done about the EZ-Pass business. If the ******************** doesn't want to hire toll collectors that's fine. IT IS ROBBERY FOR EZ-PASS TO MAKE ME PAY $50.85 FOR AN $.85 TOLL. There has to be some branch of government in New Jersey that can stop this tyranny. You cannot force me to buy a product that i don't want. I don't travel the Parkway and I don't need to be penalized because I don't want to buy their product.

    • corinne f

      Date: 02/11/2025

      The absolute worst customer ********************** ever!!!! Not only did I have to sit on hold for over an hour multiple times but I was told that my account was in good standing only to get a letter from a lawyer two weeks later after ez pass sent me to collections. The best part of the whole thing is that the balance that was sent to collections was not for tolls all tolls are paid, it was for a50 dollar fee for each toll that the ez pass transponder did not read. When i got the statement from ezpass i disputed the tolls as i am a expass customer they took the tolls out of ********************** account but send the fees to collection anyway, this is the 7 time this has happened. I have 5 cars under my account and its always the same transponder that has trouble. I even requested a new one but they insists it how we drive and not the transponder. Also is it a requirement to work for them you have to be a rude nasty person ? I have yet to find one present person who works here. If I could have given them negative stars I would have!!!

    • Christine G

      Date: 11/09/2024

      This company is the biggest scam. Charged $150 for tolls under $10 and we have EZ Pass. Completely criminal. I will drive the longest route there is to avoid NJ. An absolute disgrace.

    • Felicia H

      Date: 11/05/2024

      If I could leave 0 stars I would. As a long time customer of over a decade, it has been frustrating to contact ANYONE. Cannot access your account online if its locked, a service request takes TEN BUSINESS DAYS TO BE RESPONDED TO. EZ PASS has a monopoly on toll transponders in the tri state area and we should NOT be subjected to their abuse. No one has time to sit on hold for over TWENTY MINUTES AT A TIME. Why offer your website to be used if you cannot unlock your account yourself. I have filed a complaint with the department of justice, **************************** and NJ consumer affairs. This is consumer abuse.

    • Jesse L

      Date: 10/26/2024

      I had a rental car registered to my EZPass account, but instead of billing my EZPass, they forwarded the bill to the rental car company. This is a very basic feature that they should have figured out in the first year of operations. Here we are in year 26 of operations and they don't fully support rental cars yet.

    EZ Pass New Jersey is NOT a BBB Accredited Business.

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