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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Complaints Summary

    • 794 total complaints in the last 3 years.
    • 189 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ez Pass is incorrectly charging my account. The statements provided utilizing basic math do not reflect the toll charge deductions although they claim the balances are negative. Most recently, I paid $20.00 on Sunday, to bring my balance to $18.00 and after less than $10.00 worth of tolls they say I'm in the negative. Even with adding the previous weeks Friday tolls, it does not exceed the balance. The company also continues to close my ticket requests to rectify this without any discussion. All I expect is to have the proper charges reflected in the account.

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a expats account , I still get violations because sometimes the tag does not read . We have a business account and add and remove cars. When I call they said I have to pay all the fees which amount to over $1000 . I will pay the tolls but not the fees because I have a ezpass account Total Violations - $27.55 Fees- $900.00 Violation #T122547416054 T122543919396 T122546330294 T122434952557

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ezpass continues to send me tickets even though I have a Hatem toll pass. The video tolls even show my pass in the window and they still continue to try to give me tickets.

    • Initial Complaint

      Date:06/26/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to change my nj ezpass account to manual replenishment.

      I was unable to delete my credit card on-line nor could I change my account to manual replenishment.

      I tried calling them but its at least a 40 minute wait to speak to a customer service representative.

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint after more than a year of trying to resolve this matter directly with E-ZPass, without success. I have been a longtime E-ZPass customer, with valid and active tags assigned to all three of my vehicles. Despite this, I continue to be charged the regular toll rate as if I do not have an E-ZPass tag.

      On my monthly statements, I’ve noticed that sometimes the tolls are charged to my license plate number instead of the E-ZPass tag number—this is unacceptable. Each of my vehicles has the E-ZPass tag properly mounted on the front windshield, clearly visible. Cameras at every toll location can verify this.

      This issue has led to me being overcharged repeatedly at locations including, but not limited to, tolls in Queens, the Henry Hudson Bridge, and the George Washington Bridge. When I previously contacted E-ZPass, they only reviewed and adjusted charges from the last two months, even though I explained that this has been going on for over a year.

      I am requesting the following:
      1. A full review of all toll transactions over the past 12+ months.
      2. A refund for any tolls that were charged at the full rate instead of the discounted E-ZPass rate due to the tag number not being recorded.
      3. Assurance that moving forward, all tolls will be properly linked to my tag number, not my license plate.

      It is concerning that this is happening to many customers who may not closely examine their statements. E-ZPass needs to take responsibility and fix these system or processing errors.

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ez pass, keeps over charging fees to me and others are having this problem too. Going from state to state it says you can use PA ezpass but you get charged fees in ** ans **, **, ****. I have to monthly call them to try ans get adjustments. NJ says call EZ pass. Then the transponders do t alwas work and they charge extra for when they need to scan my licence plate. They sent me a new Transponder. But I still get extra fees

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a NY E-ZPass customer with an active, funded account. Despite this, NJ E-ZPass has issued over $4,000 in fines and toll violations, including dates in June 2025 when tolls were clearly paid through my account.

      I previously mailed a certified letter and submitted an online dispute (Section C), with no response. I contacted customer service multiple times and was placed on hold for hours. I was promised a call back from a supervisor that never happened.

      Now I’ve received a legal letter warning of registration suspension, and more fines keep arriving even though my tolls are being processed and paid. My account is deducted regularly and is set up for automatic replenishment.

      This is a system failure on NJ E-ZPass’s end, not mine. I am seeking immediate removal of all fines and proper rebilling through my active account.

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NJ EZPASS- has impact my business with recharging $3K wkly for use of my commercial vehicles with not accurate post transactions statements. NJ EZPASS over 1.5 hr wait and CSR is not helpful. No direction. NJ EZPASS says to contact NY EZPASS and NY EZPASS SENDS ME TO NJ EZPASS. NY EZPASS says our system is down since APRIL 2025. This is affecting my business and earning. I request immediate assistance

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a fine from NJ Ezpass. I have a EZPass account with the Port Authority of NY & NJ for about 35 years. Recently while traveling on the Atlantic City Express Way I was fined for not paying the toll. I have used my ez-passs a hundred times without a problem at this exact toll so I really can't understand why I can't get this resolved without a fine. I have always been in good standing and my account auto replenishes so I am never out of money in the account.

      I have tried calling NJ EZPass to discuss the matter but each time I can I am given a message that states they are having phone trouble and the wait time exceeds 40 minutes. I have tried calling several times even waiting on hold for 2 hours without getting an answer.

      I submitted a dispute but my dispute is rejected and I still can't speak with any representative about the violation. I feel like this is a deliberate act on the part of NJ E-zpass to collect a fine.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an EZ Pass account with a CC on file for auto replenishment with a set amount that I established. Without my knowledge or consent, EZ Pass decided to change the amount and charge my CC accordingly.

      That is unethical and illegal. Companies can not charge anything other than the agreed upon amount.

      I sent EZ Pass a fax this morning detailing the issue. I want my account to reflect the replenishment amount I established and not what they decided to increase it to.

    EZ Pass New Jersey is NOT a BBB Accredited Business.

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