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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Complaints Summary

    • 820 total complaints in the last 3 years.
    • 234 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this statement and two violations. I called Ez pass customer ********************** on **/4 /22 in attempt to resolve my account issues and I was told this account #************ is not registered under my name nor the address so they could not help me. It is contradicting I received this statement with my name, address and account number and when I call EZ pass, they can not find the same information. My name and address recently changed as appeared on the violation. I gave that information too but could not help. I was told this account #above is link to a different address since 2015which I don't know because I have lived at ****************************** in ********************************* since 2008 and I registered my EZpass under this address. Therefore, EZpass customer ********************** not able to help me due to this account is registered with a different address and the statement I received states otherwise. I believe my account is compromised EZpass threaten me with collection and to compromise my driver's license while I want to resolved the issues. I had automatic debit for my EZPASS account. However, I suspected that my account has been compromised and I canceled the automatic debit. I had $35left on the account and its minus $1.42 now. I need help to cancel this account and solve the two violations. Thank you for your attention to this matter.******* *************************

      Business Response

      Date: 10/20/2022


      We are in receipt of complaint #******** for *************************, in order to be of better assistance to ************************* we will need additional information regarding the topic. ********************* can be reached via e-mail at ****************************

      Customer Answer

      Date: 10/21/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to6 me.

      Regards,

      *************************

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/04/2022, I called ** PASS in regard to two violations i have received and to review my account. I gave them my account number number *************, the ** tag number, license place, name and address *************************, address ************************************************************* and yet the customer ********************** I talked to could not retrieved any information link to this name and address and my name and address are correct on my statement I received FROM **-PASS. I have lived to that address when i applied for ezpass since 2008, but i was there is another address link to this account ****************************************************************** I recently moved to ************************************************************** on 05/2022 and name change ***************************** which the two violations have the correct name and address from the statement i received but still the EZPASS customer ********************** told none of these information link to this account above. I want to address my EZPASS account issues and address those two violations but i could not get help due to another address link to this account which i dont know. I want to know how i am receiving statement with correct name, address, and account number above so when i called Ez pass, they can not find the same information from my statement. I do not want my driver's license to be compromise as they already threaten me with collection and license suspension. I need help?? I was not able to upload my statement from Ezpass but i need help

      Business Response

      Date: 10/20/2022


      We are in receipt of complaint #******** for *************************, in order to be of better assistance to ************************* we will need additional information regarding the topic. ********************* can be reached via e-mail at ****************************

      Customer Answer

      Date: 10/21/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have EZ pass tag in my vehicle plate number BF47312. I have received letter from collections services and that shouldn't be the case. Seems that you had technical issues. please correct amount and charge my ez pass account. I shouldn't be charged for late fees or any violations since I have your tag. I already spoke in the past with rep from EZ pass and according to her the issue was fixed. however, still receiving letters and every time I try to speak to agent waiting for more than hour and phone gets disconnecting. Please review the issue and fix it. Thanks

      Business Response

      Date: 10/20/2022


      We are in receipt of complaint #******** for ************************************  Unfortunately the violation fees are all legitimate. Customers are not supposed to drive through the **ZPass lanes without the proper funds on their account. After researching it was determined than *********************************** ** **ZPass account had a negative balances during the time of violation. *********************************** would need to pay the tolls due to have administrative fees waived. Customer can contact the Customer ********************************************* at ************* to make payment for tolls due.

    EZ Pass New Jersey is NOT a BBB Accredited Business.

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