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Business Profile

Toll Booth

EZ Pass New Jersey

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for EZ Pass New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see

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EZ Pass New Jersey has 2 locations, listed below.

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    Customer Complaints Summary

    • 816 total complaints in the last 3 years.
    • 232 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged an Administrative Fee for a registered toll. However, there were toll charges taking out of my account that same day thus proving my EZ Pass Account. No issue paying the toll charge but seek reimbursement for the administrative fee.

      Please note: EZ denied my appeal process twice, which again does not make sense as I had (2) toll charges that same day (See attached EZ Pass Statement)

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ezpass charged me fines exceeding $400 for a car I removed from my account. My son added the car and charges have been going through for him so the car is paid for the tolls it goes through. Ezpass is also charging me as if the car isn’t registered through his account. They are trying to collect money from both accounts for the same car.

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged admin fees above 750$ for toll issues while I was resolving a stolen debit/bank card issue. I had no way to recharge the account but have ha the account for over 15 years. In the past they have always taken the toll and credited the admin fees bc I'm an ex pass customer. Now they won't do that an have sent my account to collections for the admin fees. They had no problem collecting the toll fees from you account but when I called to get the admin fees reversed they told me they wont do it and that it's my fault. They were rude and wouldn't even listen to the reason which o could back up with my bank on the stolen debit cards. There is no recourse or way to fight this. They tell you you have 30 days to pay the fees or it goes to collections. Which is what they did. This should be illegal as they are collecting millions of dollars in admin fees with no oversight. Pease help

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Ez pass system takes to long to process payment. Leaving you open to overdraft and than get charged a higher price from everyone else even if you have automatic payment or a tag in your car.

      Business Response

      Date: 11/04/2024

      Dear *********************** is ******** and It was a pleasure speaking with you today 11/4/2024. Per our phone conversation earlier this morning this is written confirmation that your initial inquiry regarding the ** EZpass was routed to the incorrect company/department and will be closed. As mentioned a new request will need to be submitted. If any further issues arise please don't hesitate to reach out. Thank you for your time.

      Respectfully,


      Jennifer 
      Advocate  
      Cardholder Advocacy Group
      Direct Express Debit Card Program


      Tel. ************

      ***********************************************

    • Initial Complaint

      Date:10/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I formally disputed the violations with NJ E-Zpass issued or dates 7/4/24, 7/5/24, and 7/7/24, with citation numbers T12242589835-01, T122425898438-01, T062425880926-01, and T062425886336-01. At the time of my dispute I had 6 violations and only 2 were resolved. I have been a long-time PA EZPass customer, and my account has consistently been in good standing. I have three vehicles listed on this account, including the vehicle associated with these ************ PA E-ZPass account is ***** I kindly request a review of my account and the removal of these violations as they were issued in error.I have been referred to a collection agency who refused to listen to my dispute ad hung on me while I was trying to obtain information on how to resolve this dispute. I have given consent to charge my account for the original toll amount.

    • Initial Complaint

      Date:10/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EZ Pass has unjustly charged me over $2,300 in late fees over the past 18 months due to notices being sent to an outdated address without any attempt to reach me through email or other means. These fees, which accumulated without my knowledge, have now blocked my ability to obtain an EZ Pass account, creating a cycle of escalating penalties.

      Additionally, EZ Pass only sent these fees to collections after they had become exorbitantly high, which directly harms my credit score and causes further financial damage.

      I am fully prepared to pay the tolls I owe, but I formally request the waiver of all late fees, given EZ Pass’s failure to notify me correctly. It’s unreasonable—and unfair—for EZ Pass to prevent access to an account that would enable timely payments and avoid further penalties. This practice effectively forces individuals into increased debt and feels inherently exploitative.

      A fair resolution is for EZ Pass to waive these late fees immediately, allowing me to settle the toll balance without undue penalties and to obtain an active EZ Pass account to avoid further charges. This proactive step would ensure compliance with fair consumer practices and help end the punitive cycle created by EZ Pass’s communication failures.
      Thank you for your prompt attention to this serious issue.

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have pending toll booth tickets that I have been trying to pay. I called ezpassnj 2 times within the month to pay the tickets and the representatives on the phone advised I did not have a balance. My tickets were only 3.20 and 2.15. I had about 5 of them. Now I received a letter in the mail with $50 fees on top of all. Last time this happened I paid over $300 for about $25 worth of tickets. This business is scamming people because the call center workers do not work at all. They are. Very disrespectful over the phone and give you wrong information. I would like to be compensated for previous charges and all new fees dropped so I can pay my regular tolls. This is ridiculous. Nobody can afford to keep paying this because your call center workers do not work and always have attitudes when you call.

    • Initial Complaint

      Date:10/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern

      It seems.like every month I am paying ezpass like a second morgage. I need someone to reach out to me with an explantion of charges so I can finally rest easy. There charging me for the same things every month and can not even send out a reciept

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since a credit card on my account expired two years ago I have been switched to a cash account and my credit card can not replenish my account. I attempted to resolve this over the phone several times and have paid every outstanding toll. However since then I have been charged over $800 in administrative fees.

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted NJ EZ Pass numerous times in a couple different ways to no avail. I tried to call without being able to reach a representative and I tried to submit a service request online, which was marked "resolved" by advising me to call ###-###-####, the number where I can't get through to speak to someone because it just keeps sending me to the main menu after telling me to hold for a representative over and over again. I wished to contact them because I tried to dispute $150 administrative fees I had previously paid for regarding violation no. ************** I would like a refund for these fees because I had previously thought these fees were unfair, but didn't know I could dispute them before payment. I am disputing them now because I learned that I could have only received those fees if (1) Using a tag with a negative balance, suspended account, revoked account, or a reported lost or stolen tag (2) Using a valid tag in a vehicle that is not the type of vehicle the tag is designated for (3) Failing to update the license plates associated with the account. I have done nothing of that nature to have been penalized with these excessive fees. I have a valid lease for the vehicle I was driving, license plate (**) *******. I am entitled to this refund because I am within the 120 days I have to dispute these fees. The notice was dated 8/14/2024.

    EZ Pass New Jersey is NOT a BBB Accredited Business.

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