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Business Profile

Auto Rentals and Leasing

Drivo, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

Customer Review Ratings

2.74

Average of 134 Customer Reviews

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Review Details

  • Mark S

    Date: 09/05/2025

    FEEL TOTALLY RIPPED OFF! Booked on Priceline for $318 with taxes & fees. When arrived at the counter Thursday evening which is offsite from the airport, the price had ballooned to $590 PLUS a $200 deposit which would come back to me. I was offsite and needed the car,. so moved forward even agreeing to an additional $60 for a larger car. They had chosen for me an A-class micro car. This doesn't even address the additional fees & penalties for driving into Vermont, which I told them I would be doing. Coming home from my trip, I am seeing charges 'pending' against my credit card that total almost $900. WOULD NEVER RECOMMEND DRIVO TO ANYONE!!

  • Karen V

    Date: 08/20/2025

    Renting a car is always stressful, especially when you forget your credit card behind or don’t have the best insurance. But the team was patient, respectful, kind and THAT helps ease any challenging situation. Thank you!!

  • Jason C

    Date: 08/19/2025

    153951C - We have been renting from Drivo for about a year or so. For the most part always a great experience. We had used Budget in downtown Brooklyn prior, but it is usually an awful experience. Drivo is always very professional. It is more expensive, and we have to pay for extra driver (spouse) which isn't the case at Budget, but it is worth it due to the better service.

  • Jose r A

    Date: 08/17/2025

    Excelents job from everybody good services next time i coming to ny i will rent from ace

  • Fatima L

    Date: 08/17/2025

    My experience with Drivo's new location in DUMBO was excellent. The counter service was handled quickly and the SUV we rented was great. I will be using them again.

  • Mar J

    Date: 06/29/2025

    Car is great. But the location of their office is outside the airport requiring another 30 min to your time. - They over changed me by adding insurance when I specifically asked not to include insurance because my card covers it and still charged me. - I had to also pay $50 extra for traveling outside the tri-state area!!! Never mentioned before. Will not rent from here if possible.

  • Fatima T

    Date: 06/27/2025

    I rented a vehicle from Drivo (ACE) and they attempted to pressure me into purchasing insurance, despite the fact that I had already acquired insurance through the ******* website. The Camry I received had a damage light illuminated, the bumpers were damaged, some interior paneling was missing, and there were scratches all over the vehicle. When I informed the representative about these issues, he claimed that he already had photographs of the car on his computer. Distrusting this, I took my own pictures as well. Upon returning the vehicle, I requested that an associate inspect the car, but he refused and told me I was free to leave. I asked for documentation, and he stated that I would receive an email. Days later, I received a call from the insurance company informing me that I had scratched the vehicle and that the cost would be $1,000.00. I was not surprised, given that they did not even examine the vehicle, and I had never rented a car in such poor condition. Additionally, they charged my credit card multiple times. In the future, I will pay a little more to rent from a more reputable car rental company. I advise others to avoid Drivo ACE car rental at **************.

  • Heather S

    Date: 06/25/2025

    Tried charging me extra for insurance that I already have. Forced to enroll in fast pass that I didnt want- told there was no other option. Wanted to pick up car 2 hours earlier and wanted to charge me $300 Brought back car 1 day early and was charged a late fee. Horrible experience

  • Jennie E

    Date: 06/25/2025

    Already had insurance but had to get "more insurance". Then was told they were giving me an upgrade as a courtesy because they saw I had 2 kids with me, I'm thinking it's an suv but it was a sedan that wasn't car seat friendly at all and there wasn't a way to put the child lock on. When it came time to return the car there were no shuttles and we were forced to take an **** to the airport when they're supposed to provide shuttles to and from.

  • Cynthia J

    Date: 06/21/2025

    Please don't rent from here the cars are absolutely trash had to wait 2 hours for a dirty car so disappointed

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