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Find a Location

Holman Cadillac has 1 locations, listed below.

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    Business ProfileforHolman Cadillac

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1200 Route 73, Mount Laurel, NJ 08054-2214
    BBB File Opened:
    3/13/2012
    Business Management
    • Mr. Tim Lynch, Executive Manager
    Contact Information

    Principal

    • Mr. Tim Lynch, Executive Manager

    Customer Contact

    • Mr. Tim Lynch, Executive Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Purchased car (2019 Cadillac XT4, 32k miles) at Holman Cadillac on 12/8/22.First issue: Accident reported on carfax was not mentioned by sales rep until AFTER credit was ran for loan application (car was financed). Didnt seem correct to mention such critical information until after credit was ran. Paint does not match on all panels as a result of this, which is not noticeable on sunny days, but very noticeable on cloudy days. This cosmetic defect was not stated at time of purchase. I noticed it myself a few weeks after, and was told nothing could be done about it.Second issue: Car had breaking issues and rattling issues about 6 months into ownership, returned to dealership on 3 separate occasions for service. First occasion, I was told the breaking issue could not be replicated, no charge for break inspection. Second occasion I was seen 3 days ahead of my scheduled appointment as the car was unable to park. The gearshift is electronic, and when switched to park, would simply switch ***************, preventing the car from shutting off, dealership stated it was just a computer glitch, in addition to claiming that the breaking issue could not be replicated. I was charged about $80 for break inspection and told I should have been charged the first time. Third visit resulted in statement from dealership that rotors were warped and needed sanding (priced at roughly $1,000). No accountability was taken by dealership over first two erroneous visits. Rattling sounds were never accounted for, despite being promised a test drive with head technician (which never occurred). Third issue is that the check engine light turned on in august of 2023. I was told the part required is under warranty, but on back order. (Purge pump). Due to check engine light illuminating, remote start is disabled. It has been 3 months since, and the service department no longer responds to my messages. GM tried calling, but I couldnt pickup. I emailed them, but havent heard anything in 5 days

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David D.

    1 star

    07/18/2022

    Discussed - with the ****************** Requiring service on my 2021 Cadillac. We only had a dented door. Told to sit and wait 2 weeks before bringing in for service. After bringing it in, we were told it would take 2 weeks for repair. It is now a month and no sign of my car. Inquired several times and promised a return call. That never happens. Requested to talk to a manager or supervisor but that seems to be a secret. Several more calls and only had 1 return call. What they said also did not happen. tried to reach out to their chat person on the internet but no names when ask for. So far no action. I am being avoided. I WANT MY CAR BACK.... REPAIRED OR NOT...I WANT IT RETURNED. So far not been able to talk to a person. 1 month today... and Holman is very quit. Give me my ************************************** ,

    Local BBB

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