Business ProfileforHolman Infiniti

On April 26, 2023, I purchased a pre-owned vehicle from Holman Infiniti (Holman) located at ************************************************************ The vehicle was sold to me at the current (as of April 26, 2023) online advertised price of $33,200.00 (base price); I am not disputing this amount. Beyond the base price of the vehicle, I was obliged to pay a registration fee ($150.00), a third-party agency fee ($45.00), and a Documentation Processing fee ($599.00). Again, although I am suspect to the need to charge a customer almost $600 for documentation processing, I am not disputing these charges. However, I was also compelled to pay an additional $995.00 for a theft recovery system. I was unable to opt out of the theft recovery system, being told by a representative of Holman that it was not something they could remove, and I was therefore bound to pay the additional $995.00 on top of the base price, or an additional (approx.) three percent (3%). I believe the failure to include the cost of the theft recovery system in the advertised price is misleading under the current ********** car sales/advertising regulations that I have researched (I do not intend for this to be a frivolous complaint). Indeed, to compel a customer to purchase an option that they are not truly able to opt out of and not disclose the same until the paperwork is being finalized (and the customer may very well miss the fine print) is borderline deceptive. I attempted to resolve the matter utilizing online customer feedback, but after brief telephone conversation with a representative of Holman, I was only told that Holman felt their practice was legal, and there was no recourse. In addition to the above, I was also told by the sales representative at Holman that I would be reimbursed for the cost of a state inspection. I sent a copy of the invoice for the state inspection in the amount of $79.50 on or around June 16, 2023. As of the date of this complaint, I have yet to receive any reimbursement.