Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Lucas Chevrolet, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLucas Chevrolet, Inc.

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1622 Route 38, Lumberton, NJ 08048-2920
    BBB File Opened:
    1/10/2002
    Years in Business:
    42
    Business Started:
    6/1/1981
    Business Incorporated:
    6/1/1981
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 9401287 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    Type of Entity:
    Corporation
    Business Management
    • Mr. Francis Lucas Jr., President
    • Mr. Tom Kilroy, General Manager
    Contact Information

    Principal

    • Mr. Francis Lucas Jr., President

    Customer Contact

    • Mr. Tom Kilroy, General Manager
    Additional Contact Information

    Fax Numbers

    • (609) 267-5102
      Primary Fax
    • (609) 267-1060
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/30/2021

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I took my suv to Lucas Chevrolet at **** *** ** ********* ** *****. For my AC system to be fixed. The suv was blowing out cold air on the driver side. But on the passenger side hot air was blowing out. My husband & I paid $672.32 for diagnostic, labor & part. When we took the suv to them it was not leaking anything underneath. Spoke to (summer), she stated that we are paying for the dashboard to be taking apart inorder to fixes the problem. We picked the suv up close to closing time. Turn the AC on & it was blowing out hot air on the passenger side still. Gave it time to warm up inorder for cold air to blow out. Well the next day it was not working at all. I called the dealership & they told me to bring it in. Spoke to service manager (Danny) he said that it a leak & they can find where the leak is for $175.00 more. The problem is still not fixes to this day. Also they did not show the old part to us. Sumner stated that they don't give the old part to you & they give it to junk yard.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Al J.

    1 star

    09/20/2022

    **************** at this dealership is horrible compared to other ***** dealerships in the area.When you pay good money for an extended warranty you shouldn't feel like they are doing you a favor to repair your vehicle especially when your asking for things covered under your warranty.With that being said you also shouldn't have to call *****'s corporate office to make sure the dealership is doing the right thing.Two towns over there is a ***** dealership that treat customers courteous and fair.

    Local BBB

    BBB Serving New Jersey

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.