Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Web Hosting

Internet Domain Name Services (IDNS)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Important information

  • Customer Complaint:

    BBB is aware of issues concerning domain name registration renewal letters received by consumers from the company.  The Expiration Notice suggests that consumers switch to Internet Domain Names Services and it advertises its allegedly competitive prices for 1, 2 and 5 year renewals.  It warns that  ‘failure to renew your domain by the expiration date may result in a loss of your online identity making it difficult for your customers and friends to locate you on the web.”   The letter requests a payment by credit card and a valid email address.

    The pre-printed New Jersey address in Jersey City to return the letter with payment is a UPS store.  The website www.idns.ac  is registered in the British Ascension Island and it redirects to www.idns.to, a country code for Kingdom of Tonga in  Southeast Pacific.

    The company has not responded to the complaints on file with the BBB Serving NJ. 

    Internet Domain Names Services is not registered with the State of New Jersey, Department of Treasury, Division of Revenue & Enterprise Services.

Complaints

This profile includes complaints for Internet Domain Name Services (IDNS)'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Internet Domain Name Services (IDNS) has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a domain name scam. From wiki "Domain slamming (also known as unauthorized transfers or domain name registration scams) is a scam in which the offending domain name registrar attempts to trick domain owners into switching from their existing registrar to theirs, under the pretense that the customer is simply renewing their subscription to their current registrar"I was sent a "Domain Name Expiration Notice", "as a courtesy" that explicitly states my domain is "about to expire" and that "Failure to renew your domain name by the expiration date *** result in loss of your online identity". This letter states I need to send them $265 by the due date of December 25, 2023.I understand this isn't a real bill, but it's an "attempt to trick domain owners into switching from their existing registrar to theirs".

      Business Response

      Date: 11/02/2023

      We are in no way shape or form a domain scam or engaged in any kind of domain slamming. Our letter clearly states it's purpose as an offer from our company asking if they would like to transfer to us for their domain renewal, it says:


      The accusations made in this complaint are entirely without merit. We would be happy of course to remove this person from our mailing list, simply reply with your domain name and mailing address for removal.

       

      Thank you

      Domain Name Services

       

       

      Customer Answer

      Date: 11/04/2023


      Complaint: 20814560

      I am rejecting this response because it's a scam.



      Regards,

      *************************

    • Initial Complaint

      Date:06/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is a scam to scare people into extremely overpaying for a service they don't need to. Been getting these letters from them for years. Shameful they are allowed to operate.

      Business Response

      Date: 06/28/2023

      We are not a scam at all, our letters clearly state their purpose as an offer to transfer to ** for their domain renewals, they literally state:

       

      We shall of course continue to operate as we are.

       

      Domain Registry

    • Initial Complaint

      Date:04/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donate my time to a NPO HSA organization, with my expertise being in the web-sphere. We received a physical letter from Domain Name Services (website: util.com) titled "Domain Name Expiration Notice" using deceptive language to trick unwary recipients into purchasing their DNS Services. Using language like "You must renew your domain name to retain exclusive rights to it" and "Failure to renew your domain name by the expiration date *** result in a loss of your online identity" is a scare tactic to force a recipient to act now, and only those seeking to exploit others use such. They then use the legal loophole at the end stating, "This notice is not a ************** this company. Their marketing tactics are unethical (at best) and their cost profile is 5x what other services offer.

      Business Response

      Date: 04/23/2023

      Our letter clearly states exactly what it's purpose is, an offer to switch to your company for their domain renewal, it reads:

       

      "When you switch today to Internet Domain Name Services you can take advantage of our best savings"

       

      There is literally nothing deceptive about it and we will continue to operates as we usual, thank you.

       

      Domain Registry

    • Initial Complaint

      Date:04/17/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Domain Registry billed HoustonEnergyCofc.com for 2023 costs. $60.00. I paid via CC for . Then Domain Registry started charging my **** of America CC per month. I had the **** stop this payment. Then Domain Registry delisted my domain: HoustonEnergyCofC.com.

      Business Response

      Date: 04/17/2023

      We don't do and have never done any automatic billing, especially monthly billing, while they did place 1 order with us back in December for $60 we have never charged them anything after. They are clearly confusing two different vendors on their statement as being the same.

       

      Domain Registry

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This scammer company repeatedly sends "Domain Name Expiration Notices" that are deceptive, making people think their web domain is going to expire.

      Business Response

      Date: 03/23/2023

      We are not a "scammer company" nor have we ever sent anything deceptive, our offers clearly state they are asking potential clients if they would like to transfer to ** for their domain renewals. The solicitation reads:

       


       

       

      Thank you for your time,

       

      Domain Registry

      Customer Answer

      Date: 03/23/2023


      Complaint: 19639584

      I am rejecting this response because:

      Your letters are incessant and deceptive.

      Regards,

      ***********************

      Business Response

      Date: 03/24/2023

      We are rejecting their response because we have never sent anything deceptive.

       

      Domain Registry

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Domain Registry sent me a bill for my domain website that I had set up with Wix. I paid them $105 for a two year license on 2/15/23, not realizing they were not associated with Wix, but a scam.

      Business Response

      Date: 03/14/2023

      We are not a scam in any way shape or form, what they received from us is an offer asking quite clearly if they wanted to transfer to us. If they do not know how to properly read or digest information, unfortunately that is not a problem we can help them rectify.

       

      Concerning their order however, they have already contacted us for a refund on march 9th and it was processed on that day. So lodging a complaint 5 days after receiving a refund for the error THEY made, well, we suppose it's just a pattern of moronic behavior that cannot be comprehended.

       

      Domain Registry

    • Initial Complaint

      Date:02/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a mail solicitation from IDNSinc offering to renew the domain registration for our homeowners' website. I paid them $190 to do so. They requested additional information, which I provided. They still did not renew the registration on the domain.My assessment is that this company is a scam. They sent the solicitation a year before the actual required date, and charged 2.5 times the amount that is charged by a reputable company, then don't provide the service. They are counting on people not doing the research (like me) who just pay it without understanding.

      Business Response

      Date: 02/14/2023

      We did nothing that this person has accused of us, we did not send a renewal form 1 year early, we sent an offer to transfer to us a few months before their domain expired. They have had 2 years to complete the transfer and yet they have not sent us the valid transfer authorization code to complete the process. If they would like a refund they can certainly contact us to request one, which they have never done so far. Totally meritless complaint based on lies.

       

      Domain registry

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted by Domain Registry ************************************************ trying to charge me $225 to renew my domain. this is false... my domain is current with the service I purchased through.

      Business Response

      Date: 01/09/2023

      Th eoffer we sent this person clearly states multiple times it is asking if they want to switch to us, it states:

       

      "When you switch today to Internet Domain Name Services you can take advantage of our best savings"

       

      There is no scam at all, perhaps they should learn how to read before making false complaints.

       

      Domain Registry

    • Initial Complaint

      Date:11/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't think this is the only one, but i seem to get this all the time. If this IS the only one, then maybe you can get them to stop this scam. They said my domain is about to expire and i would need to act today because my cobrien.com will expire Jan 22, 2022. Will first off, it doesn't expire until ****, second I don't even use this domain service so they should NOT be mailing me. Isn't this mail fraud? I want them to stop this scam, not just to me, but to everyone. They tell me to visit www.util.com which is not their normal web address anyway. I have been scammed in the past and have lost money like this. Please get them to stop this.

      Business Response

      Date: 11/28/2022

      What this person received form ** is an offer which clearly and explicitly is asking if they would like to transfer to us for their domain renewal. At the time we sent the letter last month their domain was absolutely expiring Jan 22nd 2023, yes it now expires in **** but that is only because they just renewed it 4 days ago with their current registrar.

      We have never perpetrated any kind of scam and therefore we will of course continue to operate as usual.

       

      Thank you for your time.

       

      Domain Registry

      Customer Answer

      Date: 12/04/2022


      Complaint: 18468633

      I am rejecting this response because:

       

      Everything that company said was a down right lie.  I can send you proof of when my domain name expires, but since this company is so unscrupulous, i do dont want them to see anything personal.  Furthermore, it was very misleading.  Have them show you the letter they sent, and you will see that is absolutely not the case.  If they cant fess up and be honest, i will *** for money in the court system.  They are total liars!



      Regards,

      *******************

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Somehow because I inquired on line to their fraudulent mail about my domain name expiring, they charged my AMEX card $225 on September 26, 2022. GoDaddy remains my web site domain carrier. I verified that today, November 9, 2022. AMEX has blocked this and refunded my $ and is investigating this company. No one answers at Domain Registry's fake address and phone number; ********************************************************************************** ************** Phone Support is available Monday to Friday 9am to 5pm ET. They should be stopped. Thank you. I am a small business owner in ******* and I can't accept this.

      Business Response

      Date: 11/09/2022

      First, we have never sent a piece of fraudulent mail in our company's history.

       

      Furthermore, this customer never contacted us for a refund directly at any point, which we would have happily issued if they had.

       

      Thirdly they are seeking a refund, yet in their own words they state "AMEX has blocked this and refunded my $ "  so are they now trying to extort a second refund out of us after already receiving it? The only fraudulent activity going on here is this person's audacious attempt to scam their way into two refunds, how shameful, and quite frankly moronic.

       

      The entire basis of this complaint is without merit.

       

      Good day.

       

      Domain Registry.

    Internet Domain Name Services (IDNS) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.