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Business Profile

Web Hosting

Internet Domain Name Services (IDNS)

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Important information

  • Customer Complaint:

    BBB is aware of issues concerning domain name registration renewal letters received by consumers from the company.  The Expiration Notice suggests that consumers switch to Internet Domain Names Services and it advertises its allegedly competitive prices for 1, 2 and 5 year renewals.  It warns that  ‘failure to renew your domain by the expiration date may result in a loss of your online identity making it difficult for your customers and friends to locate you on the web.”   The letter requests a payment by credit card and a valid email address.

    The pre-printed New Jersey address in Jersey City to return the letter with payment is a UPS store.  The website www.idns.ac  is registered in the British Ascension Island and it redirects to www.idns.to, a country code for Kingdom of Tonga in  Southeast Pacific.

    The company has not responded to the complaints on file with the BBB Serving NJ. 

    Internet Domain Names Services is not registered with the State of New Jersey, Department of Treasury, Division of Revenue & Enterprise Services.

Complaints

This profile includes complaints for Internet Domain Name Services (IDNS)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Internet Domain Name Services (IDNS) has 2 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid a Fake Invoice - Misleading and Deceptive Practice Im reporting a fraudulent charge from a company called Domain Name Services (or similarly named). I received what appeared to be a legitimate invoice for domain renewal services. It looked official and urgent, but after I paid by check, I later discovered that this was not from my actual domain registrar. The invoice was misleading, and I was deceived into paying for a service I never needed or agreed to.The check was cashed, and there has been no service provided. There has also been no response to follow-up inquiries. This is a deceptive business practice designed to prey on small businesses or individuals who may not be familiar with domain registration details.I am requesting that this company be investigated, and I want others to be warned. This is not just poor business conduct. It feels like a deliberate scam. I will be pursuing further action to recover my funds.

      Business Response

      Date: 07/30/2025

      We are not a scam in any way shape or form, the letter they received clearly stated it was an offer to transfer to us for their domain renewal. That being said, they are more than welcome to contact us for a refund, something they have not done as of yet. They can call or email us at their leisure to ask for a refund.

       

      Domain Services

    • Initial Complaint

      Date:07/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to have my company removed from the mailing list onJuly24, 2025 at 11:03 am. The customer service representative asked for a domain name. I let him know that we have multiple domains. And askedif he could look up our address.He said three more times, "Do you have a domainname?"Then proceeded to say that he was trying to help me, and that "people are too dumb and get in their own way."After which he hung up on me.

      Business Response

      Date: 07/24/2025

      This person refused to provide a domain name, which is the only way we can bring up an address to be removed from the mailing list. They are free to call back and provide a domain name.

       

      Domain Services.

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has VERY deceptive solicitation methods. They harass people with fake invoices and use alarming language in their letters. Despite language that ensures they cant be seen as a scam, they also use language that tells people they will lose access to their domain. It is disgusting. My father is a small business owner and was afraid that he would lose his online presence. He sent them a check assuming they were affiliated with ***********. While the deceptive letter says you are not obligated and this is not a bill, it does not state ANYWHERE that the domain owner will NOT lose their domain if they do NOT pay this fraudulent business. We would like full or partial compensation from this company who has, no doubt, received many complaints.

      Business Response

      Date: 06/05/2025

      This person has not even attempted to contact us for a refund, if they would like a refund for the error they made they are more than welcome to request one.

       

      Domain Name Services

    • Initial Complaint

      Date:05/29/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter in the mail for the business I am an Accountant at. Had I not of read it completely, I would have paid ******. Deceptive verbiage states "bobcatofic.com will expire on August 27, 2024. Act today!" Even if this IS a tactic to get you to switch services, the scammy way in which this is done is a huge red flag. No legitimate company would try and deceive their customers from the jump. These letters are formatted to look like an invoice or bill. They are worded carefully to imply your domain name is registered through their company and its time to renew your domain name. The bill has legitimate information on it like your domain name and the actual expire date of your domain. (Just like your contact information is public, your domain expire date is also public information. ) If you pay this, you are not just renewing your domain name, but are transferring it to this domain registrar and at a heft price. Renewing for 5 years will cost $265, that comes down to $53 a year! To compare, legitimate domain registrar companies like Namecheap offer domain registration services for under $15 year.

      Business Response

      Date: 05/30/2024

      Our letter clearly states it is an offer to transfer to us, as it reads:

      "When you switch today to Internet Domain Name Services you can take advantage of our best savings"

      "You must renew your domain name to obtain exclusive rights to it on the web, and now is the time to transfer and renew your name from your current registrar to Internet Domain Name Services."

      "Domain holders are not obligated to renew their domain with their current registrar or with Internet Domain Name Services. Review our prices and decide for yourself. You are under no obligation to pay the amounts stated unless you accept this offer. This notice is not a bill, it is rather an easy means of payment should you decide to switch your domain name registration to Internet Domain Name Services."

       

      If they are not interested in transferring to us they can certainly disregard our offer.

      Domain Name Services

       

       

      Customer Answer

      Date: 05/30/2024


      Complaint: 21776504

      I am rejecting this response because:

      This is a well known solicitation tactic to scare older people and prey on those who don't pay attention. I've gotten many solicitation letters in the mail from legitimate companies who don't need to make their letters look like invoices. Instead, they use fact-based logic and statistics to back up their reasoning for clients switching to them. Nothing in your letter proves why you are the better provider to switch to, you list no benefits or reasoning as to why your prices are so much higher than your competition. There are also numerous complaints online about this provider and terrible customer ******************** reviews stating over-charges, refusal to answer questions and rudeness.



      Regards,

      *******************************

      Business Response

      Date: 05/30/2024

      All issues addressed in first response.

       

      Domain Name Services

    • Initial Complaint

      Date:02/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2023 I received a notice from Domain Name services that my Domain name was due to expire. On the 23rd of May 2023 I sent them a check (check number 506) in the amount of $265.00. In January of this year and February, I have contacted Domain Name Services a few times and my web designer contacted them as well and have not gotten any assistance. One male that I spoke with claims that his name was ***********. They say that I have no name from them, only the Go-Daddy that had already expired last year. The last time that I called, I tried to explain the problem and he immediately interrupted and said "before I can help you, you need to give us your bank routing and account numbers, which I felt sounded wrong, so I did not provide this info. Since they were paid and they are not providing the service paid for, I am requesting a full refund and alert others so that they don't get scammed like I did by this company.I thank you for your kind assistance in this matter.

      Business Response

      Date: 02/23/2024

      We have no order from a **************************** nor is there any employee here by the name of ***********. Perhaps this person is confused about who they paid.

       

      Domain Name Services inc.

      Customer Answer

      Date: 03/05/2024


      Complaint: 21336432

      I am rejecting this response because:

      This issue has not been resolved. I have heard nothing from them or from you. The initial response from you asked if it was resolved. How can it be resolved when you had not acted as of yet, but only received the complaint? Anyway. I am disappointed that you were unwilling to assist and help prevent others from being hurt as well.

      ****



      Regards,

      *********************

      Business Response

      Date: 03/05/2024

      Once again, We have no order from a **************************** nor is there any employee here by the name of ***********. Perhaps this person is confused about who they paid.

      Domain Name Services ****

    • Initial Complaint

      Date:11/02/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a domain name scam. From wiki "Domain slamming (also known as unauthorized transfers or domain name registration scams) is a scam in which the offending domain name registrar attempts to trick domain owners into switching from their existing registrar to theirs, under the pretense that the customer is simply renewing their subscription to their current registrar"I was sent a "Domain Name Expiration Notice", "as a courtesy" that explicitly states my domain is "about to expire" and that "Failure to renew your domain name by the expiration date *** result in loss of your online identity". This letter states I need to send them $265 by the due date of December 25, 2023.I understand this isn't a real bill, but it's an "attempt to trick domain owners into switching from their existing registrar to theirs".

      Business Response

      Date: 11/02/2023

      We are in no way shape or form a domain scam or engaged in any kind of domain slamming. Our letter clearly states it's purpose as an offer from our company asking if they would like to transfer to us for their domain renewal, it says:


      The accusations made in this complaint are entirely without merit. We would be happy of course to remove this person from our mailing list, simply reply with your domain name and mailing address for removal.

       

      Thank you

      Domain Name Services

       

       

      Customer Answer

      Date: 11/04/2023


      Complaint: 20814560

      I am rejecting this response because it's a scam.



      Regards,

      *************************

    • Initial Complaint

      Date:06/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company is a scam to scare people into extremely overpaying for a service they don't need to. Been getting these letters from them for years. Shameful they are allowed to operate.

      Business Response

      Date: 06/28/2023

      We are not a scam at all, our letters clearly state their purpose as an offer to transfer to ** for their domain renewals, they literally state:

       

      We shall of course continue to operate as we are.

       

      Domain Registry

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Domain Registry sent me a bill for my domain website that I had set up with Wix. I paid them $105 for a two year license on 2/15/23, not realizing they were not associated with Wix, but a scam.

      Business Response

      Date: 03/14/2023

      We are not a scam in any way shape or form, what they received from us is an offer asking quite clearly if they wanted to transfer to us. If they do not know how to properly read or digest information, unfortunately that is not a problem we can help them rectify.

       

      Concerning their order however, they have already contacted us for a refund on march 9th and it was processed on that day. So lodging a complaint 5 days after receiving a refund for the error THEY made, well, we suppose it's just a pattern of moronic behavior that cannot be comprehended.

       

      Domain Registry

    • Initial Complaint

      Date:02/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a mail solicitation from IDNSinc offering to renew the domain registration for our homeowners' website. I paid them $190 to do so. They requested additional information, which I provided. They still did not renew the registration on the domain.My assessment is that this company is a scam. They sent the solicitation a year before the actual required date, and charged 2.5 times the amount that is charged by a reputable company, then don't provide the service. They are counting on people not doing the research (like me) who just pay it without understanding.

      Business Response

      Date: 02/14/2023

      We did nothing that this person has accused of us, we did not send a renewal form 1 year early, we sent an offer to transfer to us a few months before their domain expired. They have had 2 years to complete the transfer and yet they have not sent us the valid transfer authorization code to complete the process. If they would like a refund they can certainly contact us to request one, which they have never done so far. Totally meritless complaint based on lies.

       

      Domain registry

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted by Domain Registry ************************************************ trying to charge me $225 to renew my domain. this is false... my domain is current with the service I purchased through.

      Business Response

      Date: 01/09/2023

      Th eoffer we sent this person clearly states multiple times it is asking if they want to switch to us, it states:

       

      "When you switch today to Internet Domain Name Services you can take advantage of our best savings"

       

      There is no scam at all, perhaps they should learn how to read before making false complaints.

       

      Domain Registry

    Internet Domain Name Services (IDNS) is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.