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Customer Review Ratings
Average of 18 Customer Reviews
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Review fromLinda C
Date: 05/10/2024
1 starI would give MINUS 5 STARS IF I COULD. I have been working with this company for years. There are so many things wrong and forget about trying to speak with someone. The only **** you can speak to and that's if anyone answers is customer support. Unfortunately all of the things that do not work and need to be fixed they send to engineering and then nothing ever gets resolved. I have been emailing my sales rep which is now the forth one I have had and the person who owns the software for over 6 months and no response. I cannot express how this company can stay in business without ever fixing software issues instead of telling customers well that's it and we don't know or how to fix it. They will not look into fixing or updating the system they just send your request to the engineering **** and tell you it could take months and then nothing...
WorkWave, LLC
Date: 05/13/2024
Hi ***** - Thank you for sharing your feedback with us, as it helps us better understand our customer experiences. I have passed this along to your account team who will be getting in touch with you directly.Review fromHeather S
Date: 05/09/2024
1 starAwful communication until you stop payment then they want to see how they can help. Zero effort helping after your training trial is up. So many promises not followed through. Who would force a company to pay for product that can not be utilized ? WorkwaveWorkWave, LLC
Date: 05/10/2024
Hi ******* - We appreciate you taking the time to share your feedback, and would like to understand more about your experience. We have passed your feedback along to our account team who will be taking a look into your account and will contact you directly.Review fromChristina N
Date: 05/07/2024
1 starDO NOT GET SUCKED INTO THIS COMPANIES SCAMS. AFTER SEEKING ASSISTANCE GETTING UPDATED ON THEIR NEW SOFTWARE, I FOUND MYSELF IGNORED AND LOST. I FOUND A MUCH CHEAPER, ECONOMICAL COMPANY THAT PROVIDED SAME SERVICES WITH ASSISTANCE. NOW THE COMPANY IS HOLDING ME LIABLE FOR A YEARS CPONTRACT EVEN THOUGH THEY NWERE NEVER AVALAIBLE TO HELP ME WITH SETTING UP MY ACCONT. PLEASE BEWARE THEY WILL STEAL YOUR MONEY AND HURT YOUR SMALL BUSINESS.THEY ARE CHARGIN ME $195 MONTHLY FOR SERVICES I AM NOT RECIEVING. PLEASE BEWAREWorkWave, LLC
Date: 05/10/2024
Hi ********* - We have passed your feedback along to our account team who will be taking a look into your account and will contact you directly.WorkWave, LLC
Date: 05/10/2024
Hi ********* - We have passed your feedback along to our account team who will be taking a look into your account and will contact you directly.Review fromJeffrey R
Date: 04/03/2024
1 starThis company uses ******** adds to lure companies to "like" the add then a sales person *****************, uses your contact information to contact you and convince you that their software is perfect for your company and then convince you to sign a contract. Once the inprocessing begins, you learn that it isn't what you were expecting. Trying to get out of the contract, which is supposed to be free of charge for the first 3 months, is a nightmare. He turns it over to their financial department who threatens to turn you over to a 3rd party collection department. No one returns phone calls and no one responds to emails regarding my complaint. I have received only emails from the financial department wanting me to pay to void the contract. This is criminal sales tactics that I will not give into. The sales department is unresponsive and the financial department will not answer the phone. My next step is upper management and litigationWorkWave, LLC
Date: 04/23/2024
Hi ******* - We appreciate your feedback, and would like to learn more about your experience - someone from your account team will be getting in touch with you directly to further discuss.Review fromRichard R
Date: 11/30/2023
1 starThe Company never completed the onboarding with all my employees. Then the product never worked for my cleaning team. The features and functions are built around the insect exterminator business model. The crossover is just too far.WorkWave, LLC
Date: 12/01/2023
Hi ******* - Thank you for sharing your feedback with us, as it always helps us continually improve our customer experience. We will be passing it along to our team to take into consideration.Review fromKathleen K
Date: 11/27/2023
1 starI have been using this company for 20 plus years. I have never been late with the payment, I have purchased extra services as my company grew and I have watched them grow just as I have. Now at the end of my career when my husband has been diagnosed with incurable lung cancer and has a less than 35% chance of living for 5 years they're refusing to allow me out of my contract. I'm not even asking to be out of it entirely I just want to reduce some of the services I've been paying for. And they are flat refusing it. I cannot believe this company can be so heartless. They don't care that I am one of those that helped them grow to what they are today. When I started with them they were more then a throwaway app on a standalone computer.WorkWave, LLC
Date: 12/01/2023
Hi ******** - We shared your feedback with the team who will be in contact with you asap to further discuss a resolution with you. We wish you and your family all the best.Review fromStephen E
Date: 10/05/2023
1 starThey never produced a working product and charge me $1574.00 when they stated we would not be charged until the product was delivered. To make things worse they sent ** to collections for $2249.67.Review fromEarl N
Date: 07/07/2023
1 starI will never give a negative review solely based on a mistake, but when a company exhibits poor customer service, apathy, and prioritizes trapping customers in contracts, they deserve criticism. Despite great promises, Workwave failed to deliver on software, support, and training. The software had major issues, and even after 21 days of waiting for a fix, additional problems persisted. They neglected to mention the need for extra licenses and ignored cancellation requests. Communication was ignored or redirected to different departments. ********* was a challenge, and my frustration was met with dismissive remarks. A resolution was only offered with a year-long buyout. Despite being obligated to pay for a year-long contract, Workwave unjustly restricted my access to the software after just one month. This review aims to warn others about their lack of customer service and professional ethics. If you're willing to waste time and money on broken software and frustration, choose Workwave.
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