Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been customers of ********* for about 30 years. Upon Workwave taking over the software has been ibismal. We are locked into year contracts and must have a card on file to be a customer. They are not providing its customers with what we are paying for. Our sales season is very short. Realgreens software since February has been unable to fix their own bugs specifically around linked documents. The images fall off every update they do followed by weeks of "we are trying our best." We have even been directed to a ********* help manual link to fix a realgreen problem they created. We then had to spend $5,000 on outside tech support to fix What realgreens tech support (Developers of the software) cant fix after they break it... ********* customers have intermittently not been able to send customer estimates for 55 days since February. They are not holding up their end of the contract. There's a class action lawsuit in the works with other companies calling realgreen customers to get them to switch to their company leading me to believe there's also a data leak of some sort. This company has forced its customers to use only their company's leading them to charge inflated pricing on mandatory services like credit card processing. They have not lived up to they're end of the contract. It is not about the money we spend, its about the image we are portraying to our potential customers when we are un able to send an estimate branded specifically for our companies. I have turned here because i don't want to have to take these folks to court but we have been forced to obtain council. I was hoping this could have been handled differently but have been backed into a corner. Im want this issue addressed as the outcome or should be compensated for the potential loss of business, damage reputation, breech of contract, and unfair business practices for the past 3 years.

  

  Business Response

  Date: 06/13/2025

  Hi **** - We passed your feedback along to the team who is committed to working with you on a solution here. They reached out to schedule a meeting with you to further discuss. 

• Initial Complaint

  Date:05/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ********e I thought OK I do not have options due the amount of time it takes to set up new software and I believed they would provide a good production.The new software rolls out (requiring new annual contract) & to pay up front to start new upgrade & 9 week training. I signed the contract and attended a few trainings.The upgrade was not what was promised. The software is not user friendly and the training requirement is not what was *********** this point I was reporting the issues to the WorkWave representative who up sold me. Unbeknowest to me he was no longer with the company and there was zero follow up from WorkWave. During this time I am trying to operate my business and have no software support.This went on for over a month and I had no choice to find another option so my business would not fail. When I was finally able to reach WorkWave they would not release annual contract, are requiring $600 monthly payment, or they will report me to third part collections.

  

  Business Response

  Date: 05/13/2025

  Hi ***** - We appreciate you taking the time to share your feedback. Our team has worked with you directly on a mutually-agreed upon resolution. 

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 23263898
  
  I am rejecting this response because they say this all the time with no one reaching out at all. All false statements being made by this organization. They should be really ashamed on what they are doing to people. Probably one of the most unethical companies Ive ever dealt with.
  
  
  Regards,
  
  ****** *****r three weeks I have called on status of refund and they said it was in finance and a refund will be issued and now they are saying no refund will be given because their account manager said they never said that in which they did also their main service support team said a refund was onits way and waiting to be issued. These people are unethical and not delivering what was promised when we signed up we would like a refund as soon as possible and the account closed

  

  Business Response

  Date: 05/02/2025

  Hi ****** - Thank you for sharing your feedback, we have passed this along to the team who is looking into your account. 

  

  Business Response

  Date: 05/15/2025

  Hi ****** - We appreciate your feedback and have passed it along to the team who took a look into your account history and contract terms, and there is unfortunately no record of a refund in our system. It does look like there were a few unattended implementation meetings, which are important to attend when it comes to learning the software in the most efficient way. 

  Customer Answer

  Date: 05/15/2025

  
  Complaint: 23263898
  
  I am rejecting this response because we did not get what we signed up for and your managers. ***** stated he would get a refund sent to us. You guys dont answer phones or reply by email at all, but we did not get what we signed up for it Is not our fault you laid off people in the organization.
  
  
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short, I have not been a real green user since January 17 of this year. I was billed erroneously for ***** at the beginning of May. I have asked for weeks to have this charge reversed by WorkWave.To explain myself further, I was a **************** franchisee (#***) and sold my location to #***. On March 6, I notified Heroes and WorkWave that I was receiving erroneous deposits from my location that I no longer owned. It took over a month for this situation to be resolved due to lack of interest and response from your team at WorkWave. I've attached the entire email chain related to this problem. On May 4, I woke up to find a charge from WorkWave of $***** against my bank account for payment processing. I have no account at **********************, so this shouldn't happen. I immediately emailed the WorkWave team to have the charge reversed and billed to the correct people. For 3 weeks, I have been trying to get someone to respond to say how this is being handled, and I cannot get one. ***** has been completely unresponsive in that time, and I have talked to multiple members of the support team over the phone who claim he is the only person who can help me. Today someone gave me your contact info to try to solve this problem, and I hope you can. Please email me back or give me a call at **********.

  

  Business Response

  Date: 05/31/2024

  Hi ******* - Thanks for reaching out, we passed this along to our team who will be getting in touch with you asap.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 21420548
  
  I am rejecting this response because:
  
   I was lied to during the original sales pitch.  If you actually record the calls go back and listen to them. If the salesman had been upfront about what was and wasnt included, I wouldnt have signed on as the cost was significantly higher than my current CRM software. I was told everything I wanted/needed was included in the sales call for the $325 a month. It wasnt. I was told there was a referral tracking program which it turns out had been discontinued for 2 years according to a member of the support team. After I voiced my frustration with a manager who told me he would listen to the calls to see what was promised, I never received a follow up. Real Green/work wave didnt make any effort to reach out to me again until I submitted my complaint with the BBB. Whats sad is Ive had about a dozen people share similar experiences with me after posting my frustrations on social media.
  ard from anybody at this company.I do not remember the managers name. *********** was *********************** I am not longer using this software and am seeking to get out of this contract as I was lied to and preyed on by a commission hungry salesman and the monthly fee which was once feasible for a small 1 person business is no longer. I have talked to MANY people with a similar experience.

  

  Business Response

  Date: 03/22/2024

  According to records from his account team, ********************** was approached by **** who was seeking its ********* software. WorkWave offered a promo which is industry standard, and the contract which outlines terms and payment, was signed on 1/19/24, with additional functionality added and signed off on on 2/15/24. Our records show no issues during onboarding, and no record of misinforming of certain features. We have record of our team reaching out to him twice on 3/8/23, 3/12, 3/13 and previously throughout February as well to further discuss.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put an add on ********** to try to ow lawns for an attempt to workand I did 3 lawns and the add came off and I suffer from a serious mental disability and I was trying to help my self.workwave contacted me with an extremely pushy salesman trying to sell software that I don't even know how to use but my 12 year old was with me and I said ok tried to cancel it the next day then they kept billing me after I canceled it and I wasn't even mowing lawns now a creditor is asking for ******* lol and I own nothing I live along the poverty level and they would not cancel me out after I asked them to

  

  Business Response

  Date: 03/22/2024

  Hi ****** -We have passed this along to your account team who is taking a look into your account history and signed contract terms.