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Business Profile

Information Technology Services

Techlance Solution Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Techlance Solution Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Techlance Solution Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 complaints in the last 3 years.
    • 0 complaints in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve had an extremely disappointing experience with Design Stallion. From the beginning, they were more focused on upselling additional services than delivering on the products I originally paid for. Every interaction seemed like another attempt to get more money out of me, yet the quality of their work is completely unacceptable.

      $2,000 for an initial website and logo that were subpar and far from what was promised.

      $3,963 for an upsell to the premium package, which included promises of better workers, an educational community section, enhanced copy, and basically everything I was led to believe would elevate the project.

      $2,500 for hosting services for several years, which is fully refundable per their policy.

      Despite numerous promises, they failed to meet any reasonable standard. The project has been riddled with constant excuses: first, two developers quit; then my project manager fell ill and ended up in the hospital; after that, my new manager was fired shortly after being assigned to me; and finally, my new project manager had a newborn child that was sick.

      They assured me they were giving me “the best of the best,” yet her work and communication were subpar, characterized by missed deadlines and a slew of excuses. It feels like the entire company has been trained to deliver the same disappointing script of excuses. They consistently miss meetings, are always late in delivering work, and the quality is unacceptable by anyone’s standards.

      To make matters worse, when I requested a refund for the unused hosting services, which were clearly marked as refundable in their policy, they flat-out refused. This is unacceptable and feels like a deliberate attempt to take advantage of customers.

      If you’re considering working with Design Stallion, I strongly urge you to reconsider. This company is untrustworthy, doesn’t honor their own policies, and operates more like a sales machine than a professional service provider. Don’t waste your time or money here.

    • Initial Complaint

      Date:05/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We started with Design Stallion in August of 2022. They quoted us for a progressive web application. Promised custom coding in multiple languages done by their in-house experts and programmers. I spoke to REMOVED, who was very friendly and a very good salesman. I spent a lot of time talking to him and asking specific questions, especially are they familiar with nutritional databases. I spoke to the designer REMOVEDwho listened and said yes they could do everything we are asking. They quoted 6 months, and I paid $18,000. They moved us to multiple project managers because they kept getting promoted. 5 in total. Each time I had to spend a ton of time re explaining the whole project, re sending all the descriptive emails and photos. They were mostly unprofessional, wouldn't listen. No show for meetings they set up. Little to no communication. They assured me they needed a certain nutritional database, and then they couldn't use it costing me $2500 additional. I had to also scramble to get another database which I did. Each project manager told me something different. Each update there would be a lot of work done on things I never asked for or wanted, and very little work dont on things I needed. The program is about 3/4 done at 18 months. It is very difficult for the user and does not look good. The project manager suddenly decided it is done and yelled at me demanding I sign a form saying I am happy with the work or he refuses to continue. There are no sections finished for me to sign off on. certainly not the whole thing. They have over promised and cannot deliver what they told me. I will only accept a full refund as they have not delivered anything useful. I have hundreds of emails I have sent and them as well. I also have video recording of final project manager yelling at me to sign form, and a video showing the partially finished poorly constructed website he says is finished.

    BBB Accreditation: None

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