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Business Profile

Denturist

Reset Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was seeking information about products & pricing on their website.Turns out I was placing an order,highly deceptive. Ive been trying to contact them all day to cancel the order. They are impossible to get through to. Only way is through email or phone message. They even arranged financing, which I never agreed to. And , they have already shipped the kit. These people are thieves.

    Business Response

    Date: 03/13/2024

    Hi ****,

     

    We've cancelled and refunded your order in full. You do not need to return the kit.

     

    Thanks for considering ResetSmile.

    Customer Answer

    Date: 03/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I wish to insure that financing has been cancelled.

    Regards,

    ***********************

  • Initial Complaint

    Date:03/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid in full for temporary denture offer cheat received. The temporary denture does not fit and irritate my gum. I called several times left a message. They never answer me never called me back. I just want to figure out how to fit the temporary denture in my mouth without irritating my gum, I cannot use it the way it is

    Business Response

    Date: 03/13/2024

    Hi ***,

     

    A member of our team followed up via email on 2/14. Please check your inbox for a reply or let us know if you did not receive it.

     

    Thanks for being a ResetSmile customer.

  • Initial Complaint

    Date:03/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At first I didn't have any problems but it seams like they couldn't correct my request and I believe I have been in business about 18 month of ***** a month was the cost 800 I have made 760$ 5 months of payment this would be the last payment with them because I have left phone messages and emails but they stop replying so I just want to get what I paid in

    Business Response

    Date: 03/13/2024

    Hi *****,

     

    Your most recent order was delivered on 8/28. We've received your latest request and a member of our team will be in touch soon.

     

    Thanks for being a ResetSmile customer.

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received my fitted dentures on 2-19 and they did not fit. I emailed same day and received a response to try hot water which i did several times, they do not fit. I have since called and left VM and emailed them almost every day. No one returns phone calls or emails. I am seeing many posts about this online. From their website:We stand behind our product and if you are not satisfied with it, even after we make a new one to get it to fit correctly, we offer a refund upon returning your device(s) within 30 days of receipt if you're not satisfied. It can take a little time to get used to wearing a new tooth replacement device. Yet most people forget they're wearing it within a few days or less. But if after giving it a try your new smile does not fit well enough, don't worry. ************** for you by either adjusting it or even remaking it for FREE.

    Business Response

    Date: 03/13/2024

    Hi *****,

     

    A member of our team has issued a remake for your order.

     

    Thanks for being a ResetSmile customer.

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to get a refund. I only recieved partial amount of my money, they still owe me $162.00. They said they would refund the rest. I have been waiting a month now.

    Business Response

    Date: 02/26/2024

    Hi *****,

     

    We have issued a refund check for your final payment, as we were unable to issue a refund through the Cash App after 90 days. Thanks for your patience.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and received dental devices. They were not only extremely uncomfortable, but I was unable to eat with them. with the first bite they pop right out. I have emailed the company twice, and left two phone messages. I have received no response at all. I want to return them for a full refund and have no more charges made to my credit card. They do advertise that they guarantee their products.

    Business Response

    Date: 03/13/2024

    Hi ****,

     

    Please reach out directly to ********************************* and you will receive confirmation that a member of our team has received your request. Please also let us know if you have existing ticket numbers for our reference.

     

    Thanks

    Customer Answer

    Date: 03/13/2024


    Complaint: 21336552

    I am rejecting this response because:I have emailed your support email address several times with no response. I also have called your customer service number at least 5 times and left messages that go unanswered. I have returned the item and would like a full refund of all money paid thus far. My credit card was charged again yesterday and I am asking that no more charges be made as well.




    Regards,

    *********************

    Business Response

    Date: 04/02/2024

    Hi ****,

     

    We've received your return and refunded your payment(s).

     

    Thanks for considering ResetSmile.

    Customer Answer

    Date: 04/02/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************

  • Initial Complaint

    Date:02/14/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a retainer from them on 12/9/23, after mailing them back the molds for retainer, I received email on 1/22/24 with tracking number saying should receive retainer in 2 business days. as of 1/26/24 no information was updated for tracking product. Went out of town and came back 2/3/24. still nothing, tried to contact *** but they said they never received product to ship. Tried calling Resetsmile, but they have no live customer service reps, they have 5 options on their VRU but can only leave voicemail, I left 4 voicemails and sent about 10 emails to them. I received a voice mail last Wednesday 2/7/24 saying a new device would be mailed and I should receive new tracking information, I have not received that information. So again, left several voicemails along with emails to them. I am to be bills monthly for 10 months, I have now been billed 2 months without receiving the product. I have worked in the customer service industry for 25 years and this is by far the worst customer service. Don't know if this company is a scam, since I have read other customers with same inquiry. My goal is to receive the device but if they can not assist me with that, then I need to be refunded ASAP. thank-You for your time

    Business Response

    Date: 02/20/2024

    Hi *******,

     

    The shipment was likely lost in transit, so we issued a replacement on 2/14 that appears to have been delivered on 2/15. Please let us know if there are any other issues with delivery.

    Customer Answer

    Date: 02/21/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *****************************

  • Initial Complaint

    Date:02/10/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement device due to the first order not fitting properly. I was mailed a new impression kit the beginning of January ****. Mailed the impressions back a few days later and havent heard from the company after numerous attempts of calling and emailing them. No response whatsoever yet you continue to deduct the money from my account.

    Business Response

    Date: 02/20/2024

    Hi ******,

     

    Your replacement order was shipped on 2/12 and delivered on 2/15. Please let us know if there are any issues with delivery.

    Customer Answer

    Date: 02/20/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

  • Initial Complaint

    Date:02/01/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered upper partials 11-30-23 received device and it didn't fit. Company sent out new molds to remake impressions using a "better" mold. Received second device ******** and they didn't fit. Loose, ill fitting, can't use. I was willing to give them another chance until they disappeared on me. Sent video of issue which clearly shows how loose they are. I followed up with 4 emails and 4 phone calls since **** with no response. I am trying to cancel this order because I feel like I am being scammed. They have taken $162.00 x 3 payments so far. This has been a nightmare purchase from a sketchy company. They send you a product that doesn't work, then you can't get a hold of them, and they keep charging you. Really?

    Business Response

    Date: 02/09/2024

    Hi *****,

     

    We shipped your replacement order, and it should have arrive on 2/8. Please let us know if there are any issues.

     

    Thanks for continuing with ResetSmile.

    Customer Answer

    Date: 02/12/2024

    Thank you for your follow up BBB.  I received the 3rd version of the device and it fit the best of all 3.  It is a more snug fit but the teeth parts are still loose and move.  Don't know if this is a normal fit or it can be better.  Will wear them for a couple of days to feel the fit.


    Customer Answer

    Date: 02/29/2024


    Complaint: 21234160

    I am rejecting this response because:

     Resetsmile sent me a 3rd set of dentures that fit better than the first 2 but after wearing for a couple of days found that they hurt too much to wear.  They are ill fitting, I can't eat or talk with them.  I contacted the company and of course they disappeared.  Again sent numerous emails and phone messages with zero response.  Since November when I started this nightmare journey with Resetsmile they have never called me, I only receive automated responses.  Their product doesn't work and the company has the worst customer service and they keep charging my credit card.  I gave them 3 chances.  This is the worst customer experience of my life and just want to not think about them any more.  I want to cancel the order and get a refund and warn other potential unsuspecting good people to steer clear of this nightmare scenario.  

    Regards,

    *************************

  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the service 12/6/23. When they sent my dental appliance, it didn't fit right, hurt extremely bad and caused sores. And was cosmetically off centered. I've been trying since 1/3/24 for an address to send back useless product and get a refund since there is no employee trying to make this right. I've sent numerous emails, and phone calls everyday. I received one email from *******, but she never followed through or responded back to my email. On January 3rd ****, I would had been open to them correcting their product but now I have no confidence in their customer service to make me satisfied and made whole.

    Business Response

    Date: 01/23/2024

    Hi ***,

     

    Sorry to hear about the issue with your ResetSmile order. Please use the address below to initiate a return.

     

    ResetSmile

    ************************

    ****************, ** 07632

    Customer Answer

    Date: 01/23/2024


    Complaint: 21162523

    I am rejecting this response because:

    It is very vague. A step by step should be included in their response. Like what carrier to use... insurance? How long it will take them to do their job and process the return and credit. How long I should wait until I take the next step since I had to use the BBB to get any response from them. They never have operators to answer any phone calls. They never return phone calls or emails. I want in their response they will fully return my money since they did not make a satisfactory product, baited my purchase with promises they can't guarantee nor attempted to. Fool me once. 



    Regards,

    *************************

    Business Response

    Date: 02/09/2024

    Hi ***,

     

    You may use any carrier to return your order, and we will issue a refund within five days of receipt. We have instead issued a remake for your order, and you should have received new impression materials. Thank you for continuing with ResetSmile.

    Customer Answer

    Date: 02/20/2024


    Complaint: 21162523

    I am rejecting this response because:

    They haven't issued me a refund for what they sent back nor have they sent me anything in the mail.


    It is not resolved. 


    This affects older people and low income families. I feel they prey upon the generation of people that are not savvy with modern technology and communication. Some people save up their money for this service because they don't have insurance. People go in pain and some can not eat while they wait for this company to get their act together and fulfill their guarantees listed on their website. 
    All customers need to know Reset is  not customer friendly, feed lies that elongate their complaint time which they will say it is outside 30 days guarantee because they dragged their feet resolving your immediate issue.  Maybe Reset doesn't have the employees or enough of them. Maybe management is not following up with their customer service team. Maybe they have cut costs. No matter their excuse or issue, they must be held accountable. 



    Regards,

    *************************

    Business Response

    Date: 02/20/2024

    Hi ***,

     

    Your replacement order is expected to ship on 2/22. Please let us know of any further issues with delivery.

     

    Thanks for being a ResetSmile customer.

    Customer Answer

    Date: 02/29/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that that ReSet has followed through on this resolution. However I find that taking 3 months and contacting BBB to get any resolution is troublesome. Original date of invoice was December 6th 2023. Today is February 29th 2024. Please let future customers know "buyers beware".

    I don't think I would had seen any results without the help of the BBB. 

    Thank you,
    *************************

Reset Technology is NOT a BBB Accredited Business.

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