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Business Profile

Denturist

Reset Technology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the kit to receive a dental piece to replace a few missing top teeth that I have and received the Reset Smile impression kit, however, I cannot use the impression kit as I have crowns on my 6 front teeth and my dentist has advised that doing these impressions may loosen, pull out, or jeopardize my crowns. They do not state anywhere in their advertising that this could damage existing crowns and now I feel like I've paid for something I cannot use. I cannot reach the company to return this kit which I have not even opened and am now being charged by the finance company for the monthly payments. I want to return the kit and receive all of my money back and the financing canceled.

    Business Response

    Date: 07/03/2025

    Hi ******,

     

    You may return the kit with the included prepaid label for a full refund. Thanks for considering ResetSmile.

  • Initial Complaint

    Date:07/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and spent almost ****** and when I tried to upload photos the website says can't find account. I contacted by chat and called days and days and the website doesn't work. Only one person does the chat and answers the phone. I believe this is actually foreign based and it's a scam. I want a refund immediately in full for nothing ever being done. I think with this companies history there should be a federal fraud investigation opened, which I will personally make sure of.

    Business Response

    Date: 07/01/2025

    Hi *****,

    We've sent a link to access your account to the email provided at checkout. ResetSmile is 100% based in the ** and your order will ship within 2 weeks once we receive your photos and impressions.

     

    Thanks for being a ResetSmile customer.

  • Initial Complaint

    Date:06/19/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my reset smile device on April 9, 2025. The device was too tight and caused unbearable pain. I reached out to Reset Smile on April 11, 2025 to let them know that the device was not a good fit. They sent an email stating that I need to explain and provide photos. I responded back and have not heard from them since. I've called and left several messages but no one has reached out

    Business Response

    Date: 06/19/2025

    Hi Francheska,

     

    We've received your inquiry and a member of our team will follow up within the next day.

     

    Thanks for choosing ResetSmile.

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: 23297512

    I am rejecting this response because:

    Why should I have to pay the return shipping on the falsely advertised tooth to get a refund? Reset smile sent a tooth that looks nothing like an adult tooth, doesn't fit properly and are scamming people with this.  I don't trust that me sending it back on my dime will guarantee they give me the refund. 

    Regards,

    ******** *******

    Business Response

    Date: 05/15/2025

    Hi ********,

     

    A member of our team confirmed that we will issue a refund upon receipt of your returned order.

    Thanks for considering ResetSmile

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ****** ******

    Business Response

    Date: 05/02/2025

    Hi Shaina,

     

    Your order will be refunded promptly upon receipt of your returned order.

     

    Thanks for considering ResetSmile.

    Customer Answer

    Date: 05/23/2025


    Complaint: 23217311

    I am rejecting this response because:  I purchased the device from this company, it was not the right color and did not fit. I spent months trying to contact the company trying to get it fixed and corrected. I decided to send the device back to the company for a refund. Instead of refunding my money they fraudulently tried to take more money out of my bank account!! Now this company has the device and my money! I want money back or I will file fraud charges with my bank and get my lawyer involved. This company never responds you can never through to anyone just an answering service. I want my money back!!



    Regards,

    ****** ******

Reset Technology is NOT a BBB Accredited Business.

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