Complaints

This profile includes complaints for LG Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LG Electronics

  1000 Sylvan Ave Englewd Clfs, NJ 07632-3302

• 

  LG Electronics

  8333 NW 53rd St STE 302 Miami, FL 33166-4786

• 

  LG Electronics

  5847 San Felipe #4300 Houston, TX 77057

• 

  LG Electronics

  15948 Post Oak Road Suite H Houston, TX 77053

• 

  LG Electronics

  2155 Eagle Pkwy Fort Worth, TX 76177-2311

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow up to my original complaint. I originally submitted a service request to ** on 7/2/22. I have been promised phone call after phone call and every time I get a hold of someone, they say to wait, and I do without any response. On my last complaint, a *************************** "Presidential Liason" spoke to me almost a month ago and said he would talk to the rep and get back to me. He never called me back. The live chat and phone agents have made multiple attempts and escalations to this office since the case is now in their hands and since it is, they cannot help me. I am not sure what on earth has happened to **, but their rating and amount of complaints shows it is no longer a good company, it should not take over 6 weeks to resolve a customer's issue, nor should a rep state they would call me back and not follow up. This is totally unacceptable. I am asking for my refund to be sent to me overnight, and I am also demanding an investigation as to why this company has become a circus show when it comes to customer issues. The ******************** needs to investigate this as well.

  Business Response

  Date: 08/24/2022

  
  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products,and we deeply apologize on any inconvenience you experienced.Please be advised that a check is being cut for $232.04 on August 26, and will be mailed to the customer. Please allow **** business days from that time to be received.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While out of town my ** refrigerator/freezer stopped working, it is under warranty. I returned home on 8/09 to find all of my food ruined. The morning of 8/10 I spoke with ** and was told I would hear from a repair service by the end of the day. Late afternoon I had not heard anything, I called ** again & they said it would now be 2-3 business days. Late afternoon 8/12 I spoke with ** and they said I'd hear back by 8/16. Late on 8/16 ** said a work order was sent to Metropolitan Appliance Repair. On 8/17 I called Metropolitan Appliance Repair, they said they never received a work order. ** then told me that the repair company had declined the dispatch. I called the repair company again and they confirmed that they did not decline it, a work order was never sent. I called ** back and they then admitted the work order was never sent. (I was lied to). I have been without a refrigerator or freezer for over a week now. I have had to eat every meal out and cannot even store leftovers, this is extremely expensive. After multiple calls to ** I am no closer to a resolution. I need my appliance either repaired or replaced.

  Business Response

  Date: 08/18/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I was able to contact the customer via phone call and advise that ** will extend a repair if she is not able to Provided proof of purchase for refund.
  

  Customer Answer

  Date: 08/18/2022

  
  Complaint: 17730583
  
  I am rejecting this response because:
  This answer does not get me any closer to a functional refrigerator. There is still no one assigned to fix my refrigerator. I was told if I can provide a receipt (which I am looking for and reaching out to Best Buy on) that I could receive a refund. However, my concern with the refund proposal is that the amount I paid for a refrigerator 4 years ago could be significantly less than the amount I would need to pay for a comparable model today. Additionally, the burden should not be on me to resolve this issue by providing 4 year old paperwork. I have no doubt that ** knows what this model retailed for then and what comparable models cost today without seeing my receipt. If ** cannot find a repair company, then replace the refrigerator with a comparable model. I have already provided the model and serial number. 
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 08/25/2022

  08/25  This customers reject complaint has been received and carefully reviewed.    The resolution provided is directly in accordance with **** policies and procedures.  **s Return ************************* prorates the settlement amount starting from the date of purchase.  The customers 2018 refrigerator, unfortunately, would not get the same amount paid for at that time but a prorated value.  If the customer is not able to provide a receipt then ** will give a prorated value accordingly to what the unit cost back in 2018.  ** does not full a refund based upon todays market value.  We would be unable to supersede any decisions or offers which are provided based upon **s guidelines, policies and procedures.

  Customer Answer

  Date: 08/28/2022

  
  Complaint: 17730583
  
  I am rejecting this response because: When your "policies and procedures" are the problem, it is illogical to state them as the solution. Perhaps your policies and procedures are why you have a BBB rating of C-. As an adult learner who has returned for my bachelors degree, I'd be mortified by a C-. Additionally, my employer would consider it a failure and would disqualify me from education reimbursement. I would encourage ** to take time for self reflection in this matter.

  Regardless of policies and procedures, the fact remains that I am currently 3 weeks and counting without a refrigerator. That means 3 weeks of eating every meal out (an enormous expense), with no help from **. Supposedly my complaint was escalated to a person at the "highest level" who would directly monitor my case and be in close contact with me. That person called me once (with no solution). I haven't heard from them or anyone else at ** at over a week and a half. (Zero communication in 11 days). Short of a furnace, I can't think of a household item of higher importance than a refrigerator, but here I am more than 3 weeks later still battling with ** to make things right. Still having lost all of my food. Still paying to eat every meal out. Still no end in sight of this problem ending.
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 09/03/2022

  09/03  This customers reject complaint has been received and carefully reviewed.  Thank you for your response.  ** would like the opportunity to review the file for a potential alternate resolution.  To proceed, we require a copy of the model/serial sticker and a copy of the customers original proof of purchase.  To be considered valid the proof of purchase will need to include: a clear copy of the dealer information,model number, date of purchase, itemized list of items purchased on that day along with the price of each, model number, subtotal, applicable taxes, total amount and payment method.  Please submit requested documentation to BBB & **********************************.  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ** refrigerator model# LFXS28968D/00.. serial # ************. From Best Buy on 9/29/2018. Alone with stove, microwave, dishwasher. Early July 2022, I noticed my milk, produce, meats, would spoil quickly. On July 17th. I lost all my frozen foods, as well as refrigerated foods. Called *** they quickly said oh its the linear compressor and gave me a list of authorized repair centers. Only two of which was still in business, but none of which was even close to my area. Called ** back they gave me another list to call, again nowhere close. Third time calling **, was told they would escalate to service and they would call me within 48 hours. Well that didnt happen. I called Best Buy they told me they would call A&E repair center. Best Buy called me back said someone would be out August 18th. To replace compressor. I called A&E to see if I could get an earlier appointment, they came out on July 30th. Replaced compressor. Repair *** said wait 24 hours for cooling. After 24 hours refrigerator still not cooling. A&E repair came back out. Repair man told me that he would just have to start replacing parts, but didnt have any that they only carry compressor because that what usually goes out on **s. Then told me to call ** and order both fans, and have them shipped directly to me to save time. I did this, the lady told me I would receive in **** days. So I wait, no fans. Call ** they put me on hold then said you will receive them Friday, didnt receive. Called back the lady says oh we cant order parts, let me give you a APN # call A&E they will order. Called A&E they told me to call Best Buy, did that. Best Buy said no call A&E, so called A&E back. They told me no you got to call ** for work order. I have called ** 5 times to try and get work order. Last call said they would escalate, someone would call in 24 hours. No call! My daughter was in accident and is total care, blind and bedridden. Shes has special foods, must be refrigerated. Please help!

  Business Response

  Date: 08/18/2022

    This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I was able to contact the customer and advise that I will escalate, as well as send $300 for food loss.
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/03/2022 I contacted ** to schedule a repair for a product that is defective. As of today they have not resolved the issue and I have had the worst customer support experience. I bought the refrigerator for $2400.00. It is under manufacturer warranty and I would like for the company to stand behind their warranty and honor it. As of now, they have completely ignored my concerns and I have not had a working refrigerator in my home for 14 days. Tomorrow will be the 15th day. Per their policy, if they can not repair the refrigerator by day 15, they will refund the entire purchase price to me. But they have already told me they will reject my claim. Because they still tell me they will try to have a technician repair it.

  Business Response

  Date: 08/18/2022

    This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I was bale to contact the customer. He is aware that he is being approved for a refund.
  
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ** refrigerator from the ** website on 6/15. I paid for the item using installment payments through Klarna. After finding out the delivery company would not be able to ship the appliance within the original promised timeframe, I decided to cancel the delivery, return the item to ** and purchase elsewhere. The delivery company told me they would take the item back to ** and all is well. I received notification from Klarna that they are looking to debit the money from my account even though I reported the item as returned. ****** said to reach out to **, which I did last week. Friday the 12th to be exact. After being transferred several times, one employee told me they would take care of the return and contact me back within 72 hours. I have yet to hear form anyone. Please advise if we can get his resolved so I am not charged for an item I never even received. Thank you.

  Business Response

  Date: 08/18/2022

  
  We were unsuccessful in locating the customers file using the contact information provided.  We ask the customer to provide any and all telephone numbers used or referenced while communicating with **.  The model/serial combination of the unit as well as any case numbers the customer may have received by a ** representative.
  

  Customer Answer

  Date: 08/18/2022

  
  Complaint: 17728829
  
  I am rejecting this response because:

   

  Customer phone number: ************

  Order reference
  
  7L9JBSGX-1
  
  Store order reference
  
  2003662490
  

  
  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/27/2022

  
  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products,and we deeply apologize on any inconvenience you experienced. This is not a manufactures issue. To be assisted further please contact ****************  
  

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refrigerator stopped cooling almost 6 weeks. Have contacted ******************* multiple times the **************** people in **************** are of no help whatsoever no call backs or help at all. I have spoken to **************** Reps in the U.S. who have been helpful but things keep getting sent back overseas. We provided the Info they asked for we were told no Service provides in our area in our area. After calling back we were told it escalated to their Presidential Liaison to take care of the situation. No further contact. We were told it would be replaced because it was not taken care of after 15 Days. Still no resolution was given an **** and told to contact Return Authorization Section again back overseas where they have no idea again on hold forever with no resolution. All we want is for ** to stand by what they have told us they were going to do. My God this is going on 6 Weeks.

  Business Response

  Date: 08/17/2022

    This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
  
  

  Customer Answer

  Date: 08/18/2022

  
  Complaint: 17726095
  
  I am rejecting this response because:
  
  Surprise, surprise I called ** Customer on Thursday Morning and spoke to a **************** to check on the status of my complaint I was told there was a call back scheduled from a Presidential Liaison to update the status and have the unit replaced. Guess what? No call no text no voicemail going on 6 weeks with no Fridge. Another lie from these CROOKS. The next steps if ypu can't help is to now forward to the Attorney Generals  of ********** and ********. How stupid do they think we as  Consumers are? The name we have for the Liaison is ******* and of course you can't or they won't take calls. I am an employee of ***** and am going to send this situation to the **** office, ***************************, whom I have worked for when I worked as a Manager. What a joke ** is.
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/25/2022

  08/25  This customers reject complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  Our records show that an ** agent, ****, offered a chance to settle for a monetary refund but customer declined, because the customer was asking for a replacement refrigerator.  If that is true, unfortunately, ** no longer supplies the customer with a new replacement due to the pandemic effecting companys productivity.  Only refunds are resolved for the customer.  We would be unable to supersede any decisions or offers which are provided based upon **s guidelines, policies and procedures.
  

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE HAVE BEEN DEALING WITH ** IN REGARDS TO OUR BROKEN ICE MAKER FOR OVER A YEAR. WE BOUGHT IT BRAND NEW. FILED THE PROBLEM WHILE STILL UNDER WARRANTY AND NOW THEY SAY THEY HAVE NO SUCCESS GETTING A REPAIR PERSON. SO WE REQUESTED A REFUND ON PRODUCT. SENT ALL INFORMATION SUCH AS SERIAL #, PRICE PAID ETC. THEY ASKED FOR AND STILL THEY GIVE US THE RUN AROUND. WE HAVE BEEN HAVING TO BUY ICE FOR OVER A YEAR ON A REFRIGERATOR THAT IS ONLY 3 YEARS OLD. THEY ARE HANDS DOWN THE WORST COMPANY TO DEAL WITH. I WOULD NOT RECOMMEND ANYTHING **. ALLS WE WANT AT THIS POINT IS A REFUND SO WE CAN GET A REFRIGERATOR THAT WORKS AT FULL CAPACITY

  Business Response

  Date: 08/17/2022

  08/17  This customers complaint has been received and carefully reviewed.  We sincerely regret that this customer is experiencing difficulties with the unit.  Our records indicate the customers file has been escalated to our Return ************************* for review of a possible alternate resolution.  If the case is approved the customer will be contacted directly by the assigned handling agent with further details.  In the event the case is rejected the customer will be contacted by customer service with further details.  The customer can expect to be contacted within the next 7 to 10 business days with an update.  We truly apologize; additional details are not available until the review process is complete.    

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** with their extended coverage plan **************** Powered by *******) has attempted over seven times to repair a dryer and now washer. The dryer's steam feature does not work. The steam drenches the clothes and leaks water onto the floor. The washer goes off balance, can't wash bedding (shuts down) tears clothes, and also leaks water onto the floor. The washer also has rust due to the leaking. *************** Powered by ******* and ** are trying to reject their contractual obligations under the extended warranty by focusing on the rust damage. Their position is that they do not cover rust. But, they do cover all of the other issues which they are failing to repair! Moreover, the rust that they are ignoring has damaged or silver travertine floor in the laundry room!

  Business Response

  Date: 08/17/2022

  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with his unit.  We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. I am Jarmaine  (Presidential Liaison) with **. Your complaint has been received and carefully reviewed.  We sincerely regret your experience with this unit. We attempted to contact you via phone call , and left a VM. We acknowledge the receipt of your concern regarding your ** products, and we deeply apologize on any inconvenience you experienced. Please be advised we will attempt to call you back at a better time. Please respond back via (BBB portal)to be better assisted.
  
  
  

  Customer Answer

  Date: 08/25/2022

  
  Complaint: 17724715
  
  I am rejecting this response because: the complaint has not been resolved.  Since filing this complaint *************** powered by Asurion sent out a technician to once again assess the washer and dryer.  Two separate claims were created, again, for each unit.  The technician recommended replacement for both the washer and dryer.  He filed a report with *** I gave Asurion time to review the paperwork, but they are stating they have no record.  The technician tried calling Asurion directly and was placed on hold for 30 minutes before he gave up.  Once again, there is a contractual obligation to repair or replace the units.  Asurion/LG is failing to honor their contractual obligations.
  
  
  
  Regards,
  
  *********************

  Business Response

  Date: 09/01/2022

  Our records indicates that the customers warranty has expired, The agreement that the customer has with Asurion can only be obtained by contact them directly. This is a 3rd party entity.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022 I purchased a ** A/C ***** BTU AC window unit from *********** On 8/8/2022 the compressor stopped working. That evening I went to their online warranty information center and entered all the information. ON 8/10/2022 they responded with a text with trouble shooting information that was available on their website. On 8/11/2022 I called ** Warranty and was insulted by them asking me to measure my room because it must be user error. I spoke to a supervisor that ensured someone would be out on 8/18/2022 to look at my unit. On 8/15/2022 we got a text and email stating they are looking for a tech and to contact them within 7 days if we don't hear from them. On 8/16/2022 I called their CS department asking for an explanation as to why someone wasn't coming on Thursday. I sat with an agent on the phone for an hour and nothing was resolved. ** seems hard pressed to want to honor their warranty on my AC unit. They are not sending anyone out, they are not giving me an appointment. I offered if they can't send a tech out to send me a new unit and I will give them the broken one. They are refusing to make any type of effort to honor their warranty. ** has all my information already including proof of purchase under case number CNN220808199392

  Business Response

  Date: 08/17/2022

  
  08/17  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  ** would like the opportunity to review the file for a potential alternate resolution.  To proceed, we require a copy of the model/serial sticker and a copy of the customers original proof of purchase.  To be considered valid the proof of purchase will need to include: a clear copy of the dealer information,model number, date of purchase, itemized list of items purchased on that day along with the price of each, model number, subtotal, applicable taxes, total amount and payment method.  Please submit requested documentation to BBB & **********************************.  

  Customer Answer

  Date: 08/17/2022

  
  
  Complaint: 17723384
  
  
  I am rejecting this response because:
  
  They have the info under ref #VCN220816052597_01
  
  
  
  Regards,
  
  
  ***********************

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I'm having troubles with my A/C unit, Model LW2515ER. I go to turn the unit off, and for whatever reason it's been turning itself back on. It makes a horrible humming sound, as it has since we first got it, but never had this problem till the other day.I'm a disabled senior citizen and when this happened the other day, I smelled what I thought was smoke and now in fear of using the A/C in fear my home will burn down. I'm not living in the heat with no A/C that works and on a fixed income, and cannot afford to have my home burn down, so I'm just suffering.I called around, and most people want $100.00 just to come out and one person suggested buying a new unit. I paid good money for this and now have to worry my home will burn down and don't have an option, but if the home ***** down, while using it I found that a lawyer can *** for a manufacture defect, if indeed this is the case. I don't wish to die from heat stroke either, and a loss to know which way to go. I fear my home will burn up, as the smell of smoke scared me.

  Business Response

  Date: 08/17/2022

  08/17  This customers complaint has been received and carefully reviewed.  We sincerely regret that the customer experienced difficulties with the unit, and we deeply apologize on any inconvenience you experienced.   We understand your concern about your unit and the frustration you feel right now.  ** would like the opportunity to review the file for a potential alternate resolution.  To proceed, we require a copy of the model/serial sticker and a copy of the customers original proof of purchase.  To be considered valid the proof of purchase will need to include: a clear copy of the dealer information,model number, date of purchase, itemized list of items purchased on that day along with the price of each, model number, subtotal, applicable taxes, total amount and payment method.  Please submit requested documentation to BBB & **********************************.