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Business Profile

Auto Parts

JP Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for JP Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JP Auto has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • JP Auto

      20 Haypress Rd Ste 311 Cranbury, NJ 08512-3421

    • JP Auto

      1460 Livingston Avenue Suite 900 New Brunswick, NJ 08902

    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #****** was placed on 12/5/22. Parts were returned defective and received RMA number. *****. Parts were received back by JP Auto. When inquiring about refunded monies, we have been told that it was processed on 2/5/2023 to the original credit card. We have NOT received ANY credit on or near that date. We have contacted our credit card. company as well and they have verified that nothing has processed. Numerous contact emails have been placed to JP Auto asking for a phone call to resolve the issue and we have heard from no one.

    • Initial Complaint

      Date:06/21/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered headlights for my van from them on June 6th 2023. The headlights I received did not fit. Price was *****. So I shipped them back and they gave me a ***** credit back on my card. There were no restocking fee I saw whatsoever. I tried calling them busy signal all the time. Tried emailing them also. All Im asking is they put ***** back into my account. Read their reviews after I sent product back. They were a lot of same problems as mine. Thanks

    • Initial Complaint

      Date:06/17/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a part for my vehicle and paid extra for specific shipping date and I have no information on the status of my package it should have been here days ago I can not get in touch with anyone from Jp auto I desperately need this part my car is just sitting in my driveway I have to order the part from someone else because I cant wait any longer for an answer much less my part to be delivered I would like my money back because I have to get the part elsewhere

      Business Response

      Date: 06/21/2023

      Hello

      Your refund is issued on 6/21

      Thank you

      Customer Answer

      Date: 06/23/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *********************************

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of headlights for my *** and installed them, then noticed that the adjustment mechanism is useless and does not work. These items are of poor quality! I did not meet the 30 days for the return but, this is a quality issue problem! This product is unsafe!

      Business Response

      Date: 06/14/2023

      Hello

      You can ship the lights back for refund after our engineer tested them and verify your claim

      Thank you

    • Initial Complaint

      Date:05/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a headlight through jpauto. The headlight is defective. They are not responding to emails and the phone numbers they have listed are not in service. No customer service whatsoever.

      Business Response

      Date: 06/14/2023

      Hello ******

      Order# 211311, 11/11/2022

      Please tell us more about the defects so we can provide the solution

      Thank you

      ****

      Customer Answer

      Date: 06/14/2023


      Complaint: 20125491

      I am rejecting this response because:

      The response does not resolve my issue. The response wants details. Here are the details. 

      The main headlight on the headlight assembly does not work. 


      Regards,

      ***********************

      Business Response

      Date: 06/21/2023

      Hello

      Please confirm the address where we can email you the refund check

      Thank you

      ****

      Customer Answer

      Date: 06/22/2023


      Complaint: 20125491

      *********************** 5

      *******, **

      04073

      Regards,

      ***********************

    • Initial Complaint

      Date:05/26/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 22, 2023, I placed an order for two headlights (Order #******, for $196.91). They were received and discovered they were incorrect for my vehicle. After placing a NEW order for the correct lights, I requested and was granted an RMA (#*****) to return the headlights. The original headlamps were returned back to the vendor and verified to be delivered on April 25, 2023 ****** Tracking# ************). It's now May 26th and we still have not received our refund for the returned product.

      Business Response

      Date: 06/01/2023

      Hello *******,

      We are sorry for the delay. Your full refund is issued today 6/1

      Thank you

      ****

       

      Customer Answer

      Date: 06/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *************************

    • Initial Complaint

      Date:05/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the headlights for my 2014 Dodge Durango the headlights did not fit my car after the website said they would I sent the headlights back (witch I shouldnt had to if they fit) was never credited back the money and the package is lost somewhere

      Business Response

      Date: 05/24/2023

      Hello

      We provided you the ***** label on 3/21/2023 and ***** shows the package has not been shipped

      396027449150 ****** tracking)

      Please advise

      ****

       

    • Initial Complaint

      Date:05/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a left reflector unit for my 2018 ****** Highlander and the company sent me the right one. I have attempted to contact them numerous times to get the correct item but they continue to ignore or simply do not care. I am seeking a refund or replacement with no avail.

      Business Response

      Date: 06/09/2023

      Hello

      Your full refund is issued today 6/9 at 2:50pm

      My apology for the delay

      ****

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought I purchased a tail light for $134.45 from the website Order #****** I got confirmation of the order and they took my money, and never heard from them again. Cannot reach them at all. Have tried several times.

      Business Response

      Date: 05/01/2023

      Hello

       

      We did reply to your request on 4/28 and stated that your order will be shipped from ** by 5/1

       

      Thank you

    • Initial Complaint

      Date:03/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered headlights from JP Auto. They came defective / broken. I am attempting to return them but get no response from the company via email. I filled out the returns form as instructed with no response. There is no working phone number to contact the company. I wish to have a return label sent to me and my money refunded as the product is unusable.Reference : Order number ******

      Business Response

      Date: 04/03/2023

      Hello *****,

      I want to make sure that you received return label from our RMA ***** yet?

      System shows the label was already created and sent to you on 3/23

      ****

    JP Auto is NOT a BBB Accredited Business.

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