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Business Profile

Auto Parts

JP Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

This profile includes complaints for JP Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

JP Auto has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • JP Auto

      20 Haypress Rd Ste 311 Cranbury, NJ 08512-3421

    • JP Auto

      1460 Livingston Avenue Suite 900 New Brunswick, NJ 08902

    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a part ( ****** * received it on 11/17/22, wrong part. I returned the part to you via *** ** ground on 11/22/22. Tracking# ************

      Business Response

      Date: 12/21/2022

      Hello ********

      Your refund is issued on 12/21

      Thank you

      ****

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a side mirror for my 2013 Honda Pilot; I initiated a return on 11/17/2022 and it was received by your facility on 11/21/22. I've attempted multiple times to call your customer service number, there is no one there to answer or it is busy. I've sent 3 emails and have attempted the chat feature on your website twice. No one is there to answer my questions as to the status of my refund. I simply cannot get any information from you.

      Business Response

      Date: 12/21/2022

      Hello ******

      Thank you for contacting us. Your refund was already issued on 12/9

      ****

    • Initial Complaint

      Date:12/06/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a transmission oil cooler on 11/26/22 the part that was delivered was a starter on 12/02/22. I completed a return item form and am still awaiting a response or further instructions. The number that they have online for the company consistently says busy and immediately hangs up. There is no way to contact the company and talk to an employee.

      Business Response

      Date: 12/21/2022

      Hello 

      Thank you for contacting us. I just authorized your RMA request. You shall receive return label and instruction in a separate email.

      Feel free to contact us if you have further questions.

      Have a good day.

      ****

      Customer Answer

      Date: 12/21/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this item for my **** Astro *** November 7th. Order #******. They are the wrong headlights for my ***. I filled out a return November14th 2022 and it has been under review since then for whatever reason it has taken this long. They do not have a legitimate phone number to call them. I tried to check on the return 11-28-22 and had to resend the return request including a photo again of the wrong lights they sent me for my car. I have purchased the correct lights from another vender so I could drive my car again. I need them to send return authorization for the wrong lights they sent me and the money they charged me for them. I have tried twice now to contact them through their poor service methods and just want my money back

      Business Response

      Date: 11/30/2022

      Hello *****,

      Thank you for contacting us. I just authorized your RMA request. You shall receive return label and instruction in a separate email.

      Feel free to contact us if you have further questions.

      Have a good day.

      ****

      Customer Answer

      Date: 12/01/2022


      Complaint: 18474755

      I am rejecting this response because: I have never received the email from the seller or been provided a return label to return the wrong parts that they sent me. They said the return was approved but their site shows that it is still under review and they have not done what they stated they were going to do.



      Regards,

      *********************

      Business Response

      Date: 12/30/2022

      on 12/28, we authorized customer's return request and emailed ***** return label

      Customer Answer

      Date: 12/30/2022


      Complaint: 18474755

      I am rejecting this response because: I sent it back12-29-22and have not received the refund for the items. I was told it has to be back byJan.4. 2023 . Tracking #************



      Regards,

      *********************

      Business Response

      Date: 01/14/2023

      Hello *****,

      Your refund is issued on 1/14

      Thank you

      ****

    • Initial Complaint

      Date:10/18/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for a 2012 ****** Altima driver side tail light on 10/17/2022. I received the confirmation email and my order number, #******, money was also taken from my bank account on 10/17/2022. On 10/18/2022 I received an email stating I need to complete my order. I went to the website and it says I have no order placed. I want the money refunded back.

      Business Response

      Date: 11/16/2022

      Customer's order was delivered on 10/22/2022 by Fedex

      Customer Answer

      Date: 11/16/2022


      Complaint: 18241241

      I am rejecting this response because: the tracking they sent to me was for a town and hour away with no address. The part was never delivered to my house.



      Regards,

      ***********************

      Business Response

      Date: 12/08/2022

      We decided to issue full refund of $66.80 to the customer. She shall receive it within 1-2 business days

      Thank you ****

    JP Auto is NOT a BBB Accredited Business.

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