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Business Profile

Information Technology Services

Quickbooks Accounting ( NOT Intuit software)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

This profile includes complaints for Quickbooks Accounting ( NOT Intuit software)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quickbooks Accounting ( NOT Intuit software) has 2 locations, listed below.

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    Customer Complaints Summary

    • 49 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have three companies and have been using Quickbooks Desktop for over a decade. Until three weeks ago I was on Desktop Pro 2022 when multi company suddenly stopped working (August 16,2023). I have been on chat with support over five sessions, each about three hours. Support upgraded me to Desktop Pro 2023. Same issue. They had me send files which they reviewed and found no discrepancies. They ran utilities, turned off my virus protection, et al. QuickBooks Support admitted that multiple customers have been experiencing this. I can access only one account of the three, which means I am locked out of invoicing, billing, and tax reporting, which is costing me thousands. The case has been open for three weeks. Support admits to having no solution yet. QB does not port to other solutions. I am collecting names for a class action lawsuit. QB already admitted the outage is affecting numerous customers.

    • Initial Complaint

      Date:08/29/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On august 22 2023 I received a payment through the quick books accounting platform. I have reached out to quick books accounting about this transaction and was told my funds are being processed its been almost 2 weeks and they have yet to release my funds. Every time I call them they tell me a different story. I was suggested this platform as it was supposed to be an easy way and fast way to receive funds but it has not. When I use the chat in the help and or support screen they chat is ended. This has created a financial hardship. My bank said there is nothing they can do because there is no money showing a deposit. The money supposed to be deposited into my account and havent.

    • Initial Complaint

      Date:08/24/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 10th, we received a total of $147,500 from one customer via 4 separate ******************** Payments transactions. QB sent us confirmation of these payments yet despite multiple calls to support, answering multiple questions, and being told 3 times our funds were released and we could expect them in the next 24 hours we still do not have the money 2 full weeks later. No one will answer our question as to why the funds are being held other than that the amount is larger than anything that we have run through QB Payments in the past. That is because we usually bill larger customers through a different method but for various reasons put this invoice through QB. They have no right to hold this money and we would like something done about this.

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There were withholding roughly $2500 of deposits for a debt I owed of ****. I deposited $9000 check told them to take the rest of what I owed out of that. Well they did not and they canceled the other deposits and sent a letter saying I owed $****. Never got the deposits and can't get anyone to tell me what's going on. They also are going to report this credit agency and hurt my credit when if they would have did what I said above this would be resolved

    • Initial Complaint

      Date:08/07/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quickbooks/Intuit forces you to buy new software every 2 years. They claim it will work seamlessly but it's a like. Since upgrading, I have spent many hours trying to get help correcting all the issues. I can't even work in my software anymore. Every week I have to spend at least 2-3 hours calling technical support to have my issues fixed and then get corrupted again. This is illegal and no one will help rectify this situation.

    • Initial Complaint

      Date:08/01/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/1/23 I am trying to cancel my 2021 Quickbooks Desktop Payroll Enhanced subscription. The help topics in quickbooks desktop do not agree with actual menus. The online instructions do not agree with actual menus. It is required to to call their support to see if they can help. This is difficult to do between 6am and 6pm as we are employed and parents. We need to be able to do this in the evening like the online directions say.

    Quickbooks Accounting ( NOT Intuit software) is NOT a BBB Accredited Business.

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