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Business Profile

Information Technology Services

Quickbooks Accounting ( NOT Intuit software)

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Quickbooks Accounting ( NOT Intuit software)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quickbooks Accounting ( NOT Intuit software) has 2 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I owed Quick books a payment for a sale they covered in behalf of one of my vendors whose credit card payment did not go through. Quickbooks paid me for the transaction but then put my account on hold trying to collect it back. I called over a dozen times to make the payments, tried through their online chat, asked for a manager(never one available and they never call back when promised), and did my best to resolve this issue and pay them back. They will not take a payment over the phone. They will only send a link to make the payment, however, the link NEVER works. MEanwhile, they closed out my account and sent me to collections for a payment I tried to make with them on 10 different occasions. I cannot believe that a company like this cannot figure out how to help their customers. Intuit (quick books) made no attempts to resolve this, call me back, follow up with me, and would never provide a working link to make the payment or take my payment over the phone. After closing my account and sending me to collections, they still owe me money for customers that have paid my invoices through Quick books. Furthermore, quick books has no intention of ever trying to resolve this with me as they keep telling me I have to resolve with collections. This is the worst experience I have ever had with a company. Their representatives do not have enough knowledge to assist and their follow up support, managerial assistance, and return calls are non-existent. They currently have funds of mine tied up that they are refusing to return even though I contacted the collections department and made the payment through them that I was trying to make to Intuit for 3 months. Please be wary of ever using quick books online. Things work fine until you need support and then they give you the runaround and never follow up with you. If you ever have an issue, your account will be closed and sent to collections because they will not help you. Stay away from this company!

    • Initial Complaint

      Date:01/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My corporation **************** and I, already have a subscription with Quickbooks Desktop Pro Plus 2021. On 12/22/2022 I saw an advertisement on my subscription for another Quickbooks version on line for apparently much less money. I purchased it for a monthly charge of $16.29. This amount was charged on my personal Discover card the same day. I immediately opened the program and realized that the possibilities on this new platform were very inferior to the platform we already have. I called customer service the same day, explained the issue and was told by a very courteous and efficient employee the order was canceled, the charge on my credit card was going to be reversed immediately and that no other charge would incur in the future for this online program.Unfortunately, the greed of the financial department took over, charged me hoping to get free money.

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been using quick books online now for some time. i haven't been able to setup payroll or tsheets.ive been trying to make this work for about 2 years off and on in my spare time. I Found out today they linked my payroll to the wrong account. i have two quick books accounts one with my gmail and one with my yahoo. I paid for payroll from within my yahoo quick books online account. some how it linked to gmail on there back end. I spent about 6 hours on the phone and they are not sure how to fix it. And now the products i had linked to gmail that should remain linked to gmail are now linked yahoo. But payroll for quickbooks online is still linked to gmail and it still doesn't work in my quick books online. I paid 75 bucks per month for something i cant use... thanks. I just wanted to post this in hopes quickbooks gets better support one day.Us small business pay out alot of money for this sort of stuff and we expect it to work and get good support when we need it.

    • Initial Complaint

      Date:12/06/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, We are trying to pay our employees using QuickBooks online. However, our account is on hold. This is because they are trying to draft money out of an account that we do not use and are attempting to close. It is a Quickbooks Checking Account. They won't let us change which bank account we are drafting the money from. The money is there; they just won't let us pay it. More importantly, it's payday. While direct deposit isn't working, we decided to pay using ********** for this week. However, because our account is on hold, they won't let us do that, either. I called Quickbooks and they said, "just reference what you paid your employees last week." This is against GAP. We need to 1) be able to pay our fees using one of the banks we have connected to quickbooks. 2) pay our employees ASAP.

    • Initial Complaint

      Date:12/02/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to file a complaint. I have had THE WORST experience of my life with Quickbooks online support. I have been on the phone for over 3 hours and NO ONE has been able to answer simple answers that support representatives should be able to answer. After filing numerous requests to receive a call specifically for a supervisor, this representative had me on the line for over 30 minutes, told me he was not a supervisor, and just kept me on the line without filing a request for a supervisor. After filing numerous requests to receive a call specifically for a supervisor, ****** (ref#**********) Was not a supervisor and refused to escalate the matter to a supervisor. I had 3 previous representatives that were giving me wrong answers or stated that they didnt known how to help me and were the only ones in their department so no one else could help with the matter. Now my business has been affected by this and I still have not had my matter resolved.

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