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Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Review Ratings

    1.81

    Average of 28 Customer Reviews

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    Review Details

    • Shelby S

      Date: 06/19/2024

      My experience with the Lifepoint website is very limited because I really did not have enough opportunity to give accurate reviews, but I can say that it is quite good. I participated in a few surveys and won a valuable prize. $5, but after my first prize, my membership was suspended without any real justification or prior warning. Everything is great there. It is simple and easy to use, but suspending membership randomly can greatly harm their reputation.

      Lightspeed, LLC

      Date: 06/21/2024

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Alma G

      Date: 06/16/2024

      Hello, my experience was with Lifepoint. Participating in surveys and competitions on social media was something I did almost every day. It is one of the most exciting and interesting sites. I received many prizes for participating in surveys or even free rewards, but everything suddenly changed and they suspended my membership. I know the real reason for this. I have been a member for a year now and I know the site well, but it deserves a very good rating

      Lightspeed, LLC

      Date: 06/17/2024

      Hello ****.

      Thank you for your kind review.  We really appreciate it.

    • Casey w

      Date: 04/29/2024

      Horrible product, terrible support... par for course in 2024. CEO should be living in a van under a bridge.

      Lightspeed, LLC

      Date: 05/02/2024

      Hello *****.

      I am sorry to hear that you feel we have provided you with terrible customer support.  I tried looking into the support that was provided to you but was unable to find the email address you used, to file this review, in our system.

      Could you please provide me with the email address you used when submitting a Help Desk ticket to us so I can take a look and try to help resolve any concerns you have?

    • Kevin C

      Date: 04/24/2024

      I am not very happy with Life Points. I have tried emailing them several times to find out when I am going to get paid. They have not responded back. I have a bad feeling about this company. I have cashed out and waiting payment on my Venmo account. Very frustrated at this point

      Lightspeed, LLC

      Date: 04/24/2024

      Hello *****.

       

      My name is *********.  I am a Manager with LifePoints and have taken a look into your concerns.

      I have confirmed that you have recently made three redemptions (April 21, 2025, April 22, 2024 and April 24, 2024).  *** standard delivery time for a Venmo funds is 5 full days.  This time frame has not passed for either of the reward orders you have placed.  Please allow this time frame to pass and if you haven't received your funds after this time, please let us know by submitting a Help Desk ticket.

    • Lara P

      Date: 03/29/2024

      Lifepoints would net let me redeem my 6900 points, saying I was deactivated for not earning the points. Complete scam. They should not be allowed to do business.

      Lightspeed, LLC

      Date: 04/02/2024

      Hello ****.

      Could you please provide us with the email address you have registered with our LifePoints Community?  The email address, *********************, is not in our system as being an active LifePoints account.

    • Deborah E

      Date: 02/04/2024

      Lifepoints has changed and NOT for the good. Lifepoints panel is kicking people out arbitrarily who have accrued a lot of points saying that they have tried to game the system (acted dishonestly). I'd been with them for a decade. and they kicked me off three times because Yahoo put them in my spam folder. I didn't. My email provider did. They let me back on and eventually gave me my points back. This last time (4th time) they kicked me off, I had almost ***** point accrued. They did let me back on but still hadn't given me my points back. I hadn't gotten any surveys at all. I noticed that there was a preferences survey to fill out and did so. Then I got some surveys. I did two, then got kicked out while I was in process on a 3rd one they sent. I thought they had kicked me out due to my email provider marking it spam again, so I tried to sign up again. They said my email was in use. I wrote them and explained what happened and they judged me to be dishonest and violating the *** and stole my points. I don't really care if they don't want me back, but I was NOT dishonest and I DID those surveys that accrued those nearly ***** points. I did them honestly and never once violated their terms of service. It is the same group that benefits by not having to pay me my points that has absolute power over deciding that I violated their terms of service. This has happened to hundreds of people if you read various website complaints. If they were a brick and mortar place, they'd have to pay me my points when they severed my participation in surveys. I did the work honestly regardless what they say. It is financially in their favor to not have to pay out those points to multiple people. They have absolute power over whether or not you get those points. Does anyone see the conflict here?

      Lightspeed, LLC

      Date: 02/16/2024

      Hello ***************

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.  

      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly.  However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients. 

    • Virginia J

      Date: 01/22/2024

      Lightspeed is a company too huge for a simple call or response to the small to medium business. STAY AWAY!! Do not do business with them if you are need of real assistance, you WILL NOT get a reasonable response or reply only a ticket number. Which will be passed from one CSR to another CSR to another CSR and than an automated response of ticket being resolved. To get your business they will act concerned, but don't believe it. Wanted to switch from annual service to monthly. Simple request right. Wrong, 4 weeks has past, POS system is still down and the company repeat is "We have escalate your ticket to billing. No you can't call them. No I can't transfer you. YOU JUST SIT and WAIT for a call or email." New email, "since we haven't heard from you, your ticket is resolved." **************** is a shell game. Don't spend your money or time with this company. I manage over 15 companies and will not recommend this company to anyone. They are out of country and I am OUT OF PATIENCE!!

      Lightspeed, LLC

      Date: 01/23/2024

      Hello.  

      I am sorry to hear that you are experiencing issues.  However, unfortunately, you have placed your review with the BBB for the wrong Lightspeed company.  We are a survey panel community, not a POS company.  The link for the company you are referring to is:  *********************************************************************************************************************************************************************************************************************************************************************************

       

      Good luck.

    • Edgard k

      Date: 12/18/2023

      As with the rest of the complaints from most subscribers, I have the same problem. My membership is canceled once I join and participate in several surveys over several days. Then they send you a set of unreal reasons that you fully realize that you have nothing to do with, and then you get nothing. Well, is there anyone who can take a look at my activity? And to really check for violations, I would like this to be fair

      Lightspeed, LLC

      Date: 12/21/2023

      Hello ******.

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community.  During further discussions we have determined that your account can be reactivated and I have already done so.  Please feel free to login to your account at your convenience.

      I apologize for any frustration this may have caused but hope that you can appreciate the extreme care that we take in order to protect your account as well as your hard earned LifePoints.

    • Justin G

      Date: 11/22/2023

      From my experience, I can give them the full brand. You cannot get bored. There is always something to do and use the time to get approvals. They feel responsible and that you are in the right place to change the future. Anyway, my only observation is that in the past week I did not receive any surveys or invitations to participate. In email sessions it feels like it's completely my entire account and that makes me feel like I'm on a plane

      Lightspeed, LLC

      Date: 12/04/2023

      Hello *************

       

      My name is *********.  I am a Manager with LifePoints.  I have read your review and was trying to look into your account to see if there was anything I could identify that might be preventing you from receiving survey opportunities.  Unfortunately, the email you submitted this review under is not registered with our panel.  Please provide me with the email address you have registered with our LifePoints Community and I'll be happy to take a look.

       

      Thanks!

    • Jose M

      Date: 11/13/2023

      I recently changed my email and after that my dashboard is empty of any surveys and I no longer receive any surveys in the email I tell that to support team but they don't solve that

      Lightspeed, LLC

      Date: 11/17/2023

      Hello *********

      My name is *********.  I am a Manager with LifePoints and have taken a close look into your account.  Everything is working as it should and you will receive surveys as soon as they become available.  To help ensure you receive as many opportunities as possible, please be sure you answer all your profile survey when it becomes available.  This keeps your information/account up to date so that we can send surveys your way.

    Lightspeed, LLC is NOT a BBB Accredited Business.

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