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Business Profile

Market Survey

Lightspeed, LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lightspeed, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lightspeed, LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 269 total complaints in the last 3 years.
    • 48 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, Ive genuinely enjoyed participating in the surveys and found the experience rewarding. Thats why it came as a shock to discover that my account has been deactivated. Im unsure what led to this outcome, and Id deeply appreciate the opportunity to clarify or resolve any issue. I kindly ask that you reconsider the decision. Warm regards.

      Business Response

      Date: 08/13/2025

      Hello ******.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:08/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I was enjoying answering the surveys, but I was surprised that my account membership with you was cancelled , I really dont know what I did wrong , I hope to be given another chance and this decision will be reconsidered , Thank you.

      Business Response

      Date: 08/13/2025

      Hello Francesco.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:08/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I previously created an account on the Live Point platform and was excited to participate. However, my membership was cancelled shortly afterward. I kindly request that the matter be reviewed, as there may have been some confusion. Thank you for your attention.

      Business Response

      Date: 08/13/2025

      Hello *****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:08/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I was always looking for the best until I came across you, a distinguished platform and I really want to be part of your community, but unfortunately my account membership has been cancelled , I hope that this decision will be reconsidered. Thank you.

      Business Response

      Date: 08/13/2025

      Hello *****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:08/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I restarted my account today and there were surveys, but after the first survey the account membership was cancelled ,I was surprised by that , hope that this decision will be reviewed ,Thank you.

      Business Response

      Date: 08/13/2025

      Hello *****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:08/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I created this account looking forward to being part of your wonderful community. I only took one survey and then my account was banned. Please check because I followed your community standards. Thank you for that.

      Business Response

      Date: 08/13/2025

      Hello ******.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:08/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had previously created an account on Life Points, but my membership was cancelled the moment I created it. ,I really don't know why , hope the decision is reviewed , Thank you very much .

      Business Response

      Date: 08/13/2025

      Hello *****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:08/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I am very sad that my membership with you has been cancelled. I really dont know what the problem is. I hope that you will reconsider the decision. My best regards to you.

      Business Response

      Date: 08/13/2025

      Hello *****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:07/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have always wanted to join your community, it was a great time, but I don't really know what happened, my membership was canceled, it was unfortunate, I hope this decision is reviewed fairly, thank you

      Business Response

      Date: 08/07/2025

      Hello *********.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    • Initial Complaint

      Date:07/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I joined your community in the past and had a great time answering surveys, but you have cancelled my membership. Please reconsider this decision, because I really want to continue this wonderful experience.

      Business Response

      Date: 07/31/2025

      Hello ****.


      My name is *********. I am a Manager with LifePoints and have taken a close look into your account and confirmed that your account was flagged by the security checks we have in place to protect both our members and our LifePoints Community. During further discussions we have confirmed that your membership does not meet our quality standards and the decision was made to inactivate your account.


      I know that this is not a favorable outcome for you and it definitely is not one that we take lightly. However, it is a necessary one for us in order to continue to be our best and keep our commitment to our clients.

    Lightspeed, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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