Complaints

This profile includes complaints for CardCash.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CardCash.com

  990 Cedarbridge Ave Ste B7 Rm 365 Brick, NJ 08723-4159

  
• 

  CardCash.com

  319 Us Highway 130 Ste 123 East Windsor, NJ 08520-2735

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was initially placed on April 11th.I sent in my $25 gift card, for which I was told I would receive $19. After Card Cash received the item, I was informed via email that they decided not to accept it and instead were returning it to me.Annoying, yes, but fine, whatever. Then I realized that instead of marking the item as return to sender, Card Cash decided to send it via **** in a new envelope, which was marked with an address to a place that I do not live.Apparently this is "my address" in my Card Cash account, which I didn't bother checking because I was never going to need a physical address anyway because I was supposed to get a direct deposit ACH payment. And instead of emailing me first to let me know of their decision to return it back to me, Card Cash went ahead and mailed it out without first verifying my mailing address.I have been contacting Support over and over. They initially gave me short responses, merely saying, "We sent the card back to you." Now they won't address my concerns at all. You can see from their plethora of 1 star reviews and their average rating of 1 star that they continuously scam customers.To sum it up:1. Card Cash verified my card via card number and PIN.2. ********************** told me they would give me $19 in the form of an ACH payment if I sent in the card.3. Card Cash decided to not accept the item, after agreeing upon accepting it.4. Card Cash did not inform me of this.5. Card Cash sent MY gift card to someone else.6. I'm left being out my $25 gift card, which was essentially stolen from me, and I also do not get the $19 I was promised.

  Business Response

  Date: 05/23/2023

  After receiving the Chick-fil-A card, our team identified a high-risk flag associated with it. We promptly initiated the return process.
  We utilized the address on file for the return shipment, which was the one associated with your account at the time of your initial transaction. We understand that you have expressed concerns about the package being delivered to an outdated address, and we apologize for any confusion or frustration caused. We have sent an email to the email address on file, informing you that the return shipment has been processed and providing you with the tracking number

   

  Customer Answer

  Date: 05/23/2023

  
  Complaint: 20076649
  
  I am rejecting this response because:
  
  It does not offer any kind of solution. They basically state that they are blameless in this situation and that they did everything by the book. They accept no blame on their part.

  And what is a high risk gift card? They ran the number ahead of time when I gave submitted via their website. There was no high risk at that point. Then they received it in person and surely checked the funds on it, all $25 that was on there.

  I need a solution to this problem that was entirely created by this company. There have been many complaints and reviews levied against them. Do you mean to tell me this is all coincidence? Or is this a shady business who gets to s**** over civilians because they keep a tidy house? No one cares that your actions were by the book. You reneged on a deal and then stole $25 from me. You need to be held accountable.

  
  Regards,
  
  ***********************

  Business Response

  Date: 06/01/2023

  The address listed for delivery was the one associated with your account, which we understand to be your old address. It is important to note that, as per our policies, we are unable to process a refund or compensation for items that were delivered to the address provided by the customer.

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a discounted giftcard.The giftcard did not work. I contacted them telling them, and all they have said to me is that the giftcard works on their end. It does not work on mine, and I have been very very very clear with them. The last email they sent me says they look forward to doing business again pretty much avoiding my money back and avoiding helping my problem.The company blueprint is shady, the process is shady, and the customer support has not helped or refunded me like I have asked again and again. Very insulting.

  Business Response

  Date: 05/23/2023

  Thank you for being a loyal CardCash customer and for reaching out to us. Once again, were really sorry your card didnt work, and for any inconvenience that *** have caused you.
  
  Just wanted to let you know that your payment for the gift card in order #******* has been refunded.
  
  Depending on the way your order was refunded, please allow up to 7 business days for the refund to show in your account.
  
  Were really glad you caught this issue within 45 days of your purchase. We strongly encourage our customers to always use our discounted gift cards right away, for the 100% worry free experience you deserve. For the future, or for any other cards in this order, make sure to use them completely within 45 days of your purchase. For more information about the 45 day policy please check out this page.
  
  We sincerely hope that you wont let this little mishap ruin the amazing feeling of saving money every time you shop with CardCash, and look forward to seeing you back here again.

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold Cardcash $600 of valid ****** gift cards for $502.44. My order states I will get a $502.44 prepaid Mastercard. I had to enter my address to receive my prepaid card and the website stated they will send the card within 1-2 days of receiving and validating my gift cards, which I sent my gift cards priority mail with ******************** confirmation. No card or notification of a card being mailed was received, instead they issued me 3 digital Mastercards. I had to claim each one and create a digital wallet with prepaididgitalsolutions. You cannot use these at point of sale, for gas or anything in person as the "virtual card " says "debit" on it. According to prepaidigital there is no "pin". When using these at point of sale it only asks for a pin, where there is none, it will not process as credit. I have even tried the suggestions of using the last four digits of the card number, as well as **** as the pin. None of them worked. Additionally, many retailers do not accept this card as payment for online shopping. So we are extremely limited as to how to use them. Cardcash is NOT limited on how to use the valid gift cards I sent them. This was a shady, possibly fraudulent transaction as we were not told we would receive a digital Mastercard, and the fact that not every place accepts this form of payment was hidden from me. This card cannot be used at grocery stores, gas stations, convenience stores, Petsmart, Trader ***** and many others. This card is restricted to only a few items at Amazon, Target and ******** We have spent countless hours trying to figure out (and embarrassment) how or where to use them.I have sent 3 emails to them referencing my order number and received no response, there is no phone number to call Cardcash. When I agreed and processed the order with Cardcash, it stated prepaid Mastercard, when I received my receipt, it then stated "prepaid digital Mastercard" They are hiding the fact that you are receiving a digital card.

  Business Response

  Date: 05/19/2023

  Please be aware that the prepaid Mastercard you received was sent with a full balance and is ready to be used for your purchases. However, it appears that the card's functionality may not have been entirely clear to you. Unlike traditional debit cards, prepaid Mastercards can be utilized as either credit cards or debit cards, providing you with flexibility when making payments.
  Since you do not have a PIN associated with your prepaid Mastercard, I would like to guide you on how to use it as a credit card during your transactions. When prompted for payment at a store, it is crucial to select the "Credit" option instead of "Debit." Alternatively, if you are using a card reader or payment terminal, kindly inform the cashier to select "Credit" when prompted for payment.
  By choosing the "Credit" option, you will be able to complete your transactions smoothly without requiring a PIN.

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I "purchased" a $229 gift card for ****** through Cardcash.com. In the checkout process, the web site flagged my credit card for fraudulent activity. When I tried to use the gift card on lowes.com, it showed a $0 balance. This is an incompetent, fraudulent company. Refunding my money is a start but doesn't compensate me for the time I've already wasted.

  Business Response

  Date: 05/03/2023

  We were sorry to learn that your gift card did not work as expected. We understand how frustrating this can be, and we want to take this opportunity to apologize for any inconvenience you may have experienced.
  Please know that we take issues like this very seriously and have taken steps to address the problem. We have already processed a refund for the amount of the gift card, which should arrive to you within 3-5 business days. We hope that this refund will help to resolve any issues caused by the gift card not working properly.
  Again, we are sorry for any inconvenience this may have caused. We value your business and appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact **.
  Thank you for your time and patience.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early March of 2023 I submitted a transaction for an electronic giftcard of ***** (both pin and number were accurate and valid) as usual.I received an email from card cash by the next day saying that the transaction couldn't be processed with no further information given.I checked my funding accounts and all other information to ensure this wouldn't keep happening. I re-entered the transaction request again and in 48hrs received the same notice. I reached out to support and spoke with an agent who said they would investigate and get back with me. I waited 24hrs with no response. with no one contacting me after a week of waiting, I reattempted this transaction 5 more times, before getting another response saying that I needed to provide my ID to verify information. I did so in good faith and and when no one responded I reached out to support for the last time, I almost immediately received an email from an agent saying that the card in question had been flagged as potentially fraudulent, they didn't say why but I suspected it had something to do with my attempts to process the same card 7 different times. I received an email 2 says later stating that the card was rejected but my account was still in good standing. I have attempted two more electronic gift card transactions with 2 different cards that have instantly been denied under the same pretense. Card Cash says my account is still in good standing but support Supervisor *****, states that this is clearly an error on their part and it has something to do with the 3rd party company's fraud detection system, apparently they are called Synapse.Synapse has loosely inferred that it's the fault of Cardcash and has since promised to investigate and share any insights, that was more than 7 days ago.Cardcash Support Supervisor *****, has refused to even take my call or speak to me about the issue in spite of Cardcash's FAQ section that suggests transparency and quality professional service.

  Business Response

  Date: 05/03/2023

  Hi, 

  We regret to inform you that we have had to deny your recent order with us. Our system flagged the order as high risk, and unfortunately, we are unable to proceed with it.
  Please understand that our system has a number of security measures in place to protect our customers and our business from potential fraudulent activity. While we understand this may be an inconvenience for you, we take these measures very seriously and must act on them accordingly.
  We apologize for any frustration or confusion this may cause and want to assure you that we are committed to maintaining the security and integrity of our operations.

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold 8 ******* e-gift cards to CardCash.com on February 11 that had a full balance of $100 on them and were successfully accepted. On April 7, they contacted me claiming that two of those cards do not work. I attempted to contact ******* to see if there was a problem on their side but CardCash immediately threatened me with a debt being sent to a collection agency. This is clearly antagonistic behavior and they are trying to commit fraud by making me pay for cards I did not use.

  Business Response

  Date: 04/25/2023

  Hi,

  In response to Mr ************************* regarding 2 ******* cards he sold to CardCash.com, please be advised that I have reviewed the account and have found the following. Of all the cards ******************** sold, 2 were claimed as being inactive by one of our buyers. As is the case with all claims, due diligence was done, and one of our Claim Reps researched this, and confirmed with the merchant that the cards were inactive and therefore unable to be used by the buyer. While we're not claiming that ******************* used the cards, as the seller and per our TOS, he remains liable for them in the event they become invalid. He may be able to have the card reinstated by the merchant in which case the cards can be accepted in lieu of repayment.
  

  
  

  Customer Answer

  Date: 04/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I am unhappy that I am liable for the cards since I have no idea what the business or the buyer did and they may have made them invalid themselves. However, since ******* won't do anything to help without the original emails, I have no way of resolving the issue. I still believe this is unfair, and don't recommend doing business with them, but I will accept the response given. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in three gift cards, Olive ******* Cracker Barrel, and ****** theatres, to CardCash.com after receiving payout quotes. All were inside the same envelope within the invoice statement paper. I received notice that two cards were accepted and one was not. I emailed to ask if the third card would be returned to me since it was not accepted, and they claimed they only received two gift cards, and that the Olive ****** card was missing. It was inside the envelope and paper when it was sent so its clear they are lying about the third gift card. They would have received either all or none or should have notified me that the envelope was damaged upon arrival; which they did not. They are scamming people to not give full payouts yet still sell gift cards for profit that they stole from users.

  Business Response

  Date: 04/21/2023

  Hi, 

  Payment for the Olive ****** card is going out.  Please allow 3-5 business days for the PayPal payment to hit your account. 

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 4 claims for gift cards that were not valid. Each was for $****** #******* #******* #******* #******* My bank has only received 3 refunds of ****** from Cardcash. I have called in over 10 times and have sent over 15 emails. Every response I get from your customer service is that all 4 have been refunded. Nobody seems willing to dig deeper to resolve the problem. I have requested to speak to a manager but am told they do not take calls, been told they're in training 3 different times. I have spent over 3 hours on the phone with my bank who can confirm I have only received 3. I have spent over 10 hours with card cash trying to get any employee to do some hard research and resolve. I am even offering my bank account information so you can contact **** of America to confirm. I don't have exacts but I have spent close to a million dollars with you guys and I can't get anyone to lift a finger and help me on this. I will be using Raise.com until this is resolved. **** in customer service has some knowledge of this matter and has tried to help. However he has failed to reach anyone in the refund or management department and keeps deferring me to call in the next day and maybe someone will be available. Your customer service is broke. No management and customer service does not have the tools to resolve problems.

  Business Response

  Date: 04/20/2023

  We apologize for the inconvenience this may have caused. Three of the refunds have been sent on the same day, 3/03. The remaining refund has been sent on 3/08.
  4584390 A refund has been processed on 3/08/23 . Amount -$208.25 . Card ending in 7440
  4582026- A refund has been processed on 3/03/23 Amount- $208.25. Card ending in 7440
  4582022- A refund has been processed on 3/03/23 Amount $208.25 Card ending in 7440
  4579241- A refund has been processed on 3/03/23 Amount $208.25 . Card ending in 7440
  

  Customer Answer

  Date: 04/20/2023

  
  Complaint: 19932583
  
  I am rejecting this response because:   What Cardcash shows and what actually happened are 2 different things.  My bank confirms only 3 of the 4 have been refunded.  Cardcash has dodged resolving the issue and has *************** to call.  I have attempted to call Cardcash over 10 times and each time for various reasons have not been able to talk to a manager.   Cardcash has zero proof that my bank received all 4 refunds.  Cardcash is refusing to work with me in talking to my bank to resolve
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 04/28/2023

  Hi,

  After reviewing our records, we can confirm that all four refunds were processed and successfully sent from our account. We understand that this situation can be frustrating, and we want to do everything we can to help resolve the matter.
  We kindly suggest that you contact your bank to inquire about the status of the missing refund. It is possible that the refund is being held up due to a processing delay or an issue on your bank's end. They should be able to provide you with further information on the status of the refund and help you to locate it.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, April 3rd, 2023, I sent my ********* gift card to CardCash, a cash transaction website that allows gift cards to be exchanged for cash. The policy of CardCash states that once they receive your gift card to their processing center, you will receive the cash out payment to your bank account in 1-2 business days. Their is also a $1 transaction fee that is charged to your bank account and is credited back to your account once ********************** receives the gift card. On Wednesday, April 5th, 2023, the $1 transaction fee was credited back to my bank account. At this point, the transaction to receive the payout from the gift card is 1-2 business days. I was to receive $17 from the gift card value, which is originally $20, but you pay a percentage less for the service CardCash provides. As of today, I still have not received the payout of $17 from the gift card. I did contact customer support on Friday, April 7th, 2023. The agent stated that I would need to wait a few more days. To date, it is now been one week since CardCash shoud have received the gift card and I should have received the money to my bank account on Friday, April 7th. I would like to know what is going on and to have CardCash give me the $17 as promised.

  Business Response

  Date: 04/20/2023

  Hi, 

  Thank you for your recent order, *******. The payment has been sent out on 04/18/23.  Transaction ID: *****************
  
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to sell a 150 Lowes gift card on the site. After submitting the cards number and pin I found out it would take several days to get payment. I thought it was instant so I cancelled the transaction using their cancel button. Within the time I submitted the card and cancelled, it had been used and emptied. The company wont even look into the matter stating that because I cancelled, its not their problem.

  Business Response

  Date: 04/17/2023

  Hi, 

  The order has been canceled and the card has not been added to inventory. We recommend you reach out to the merchant to resolve this matter. 

  Customer Answer

  Date: 04/26/2023

  
  Complaint: 19919366
  
  I am rejecting this response because:  I already did reach out the the merchant.  The card was used for a purchase just a few minutes after I gave your company the account and PIN number for the gift card.  Only myself and your company had access to those numbers.   If your company did not withdrawl then its entirely possible someone from your company took the info and used it personally. Because I did not make any orders.    
  
  
  
  Regards,
  
  *****************************

  Business Response

  Date: 05/05/2023

  I am writing to follow up on your recent inquiry regarding a gift card that you sold to us. We understand that you are disputing the fact that the gift card had a zero balance at the time of the transaction, and are claiming that it was used on our site. 

  The card has not been used or resold by CardCash. 

  However, as the gift card was originally obtained from the merchant, we kindly request that you contact them directly to seek further clarification and resolution. They may be able to assist you with any issues related to the gift card balance and transaction history.