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Business Profile

Computer Software Developers

Comodo Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Comodo Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Comodo Group has 2 locations, listed below.

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    • Headquarters Location

      Comodo Group

      200 Broadacres Dr Ste 2 Bloomfield, NJ 07003-3154

    • Comodo Group

      525 Washington Blvd Fl 1400 Jersey City, NJ 07310-1671

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2026

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my credit card is being charged by Comodo $8.50 monthly for an unknown business not related to me. I have contacted the company twice and spoke to Brain and REMOVEDon 4/9/26 and 5/11/26 who promised to stop the charge but continued to charge me without my knowledge or authorization.

      Business Response

      Date: 06/16/2026

      Response to BBB Complaint ID: REMOVED

      Thank you for bringing this matter to our attention.


      We sincerely apologize for the frustration and concern this situation has caused the customer.


      Upon receiving this complaint, we conducted a thorough search of our customer database using the email address provided REMOVEDUnfortunately, we were unable to locate any account or transaction associated with this email address.


      Because we have not yet been able to identify the transaction, we have requested that the customer provide the last four digits of the credit card that was charged. This additional information will allow us to expand our search and locate the transaction, if one exists, so that we can investigate the matter fully and process any appropriate refund.


      We take reports of unauthorized charges very seriously and are committed to resolving this matter as quickly as possible. As soon as we receive the requested information, we will continue our investigation and work directly with the customer toward a prompt resolution.


      We appreciate the opportunity to address this concern and remain committed to providing excellent customer service.


      Sincerely,
      Customer Support

      Customer Answer

      Date: 06/18/2026


      Complaint: 24928080

      I am rejecting this response because: they are charging my credit card without having any other information on me including no billing address or name. They keep charging my card (3) times now despite my dispute of this fraud. Last four of the card is 4972



      Regards,

      REMOVED

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a subscription with the company for software security services. The subscription has been paid in full.
      The company has a bug in their licensing module that is causing people to get an invoiced when they should be. The module thinks the people don't have a license and is charging additional fees. They have my credit card on file, and they charged my credit card even though I shouldn't have been, and I didn't authorize the charges. My account representative has sent her billing department an email explaining I shouldn't have been billed (I have uploaded the email) but I haven't received a refund and no additional communications with the company. I have disputed the charges with my credit card company, but I shouldn't have to do this, if the company would just refund the money, knowing it's their own issue.

    Comodo Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.