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Business Profile

Gunsmiths

Sig Sauer Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card is saved in SigSauer.com website under my account. Someone hacked my log in and password and ordered just over $400 in items. I live in Ohio, the scammer had them delivered to California. SigSauer's website did not require the 3 digit code on the back of my card and they didn't see it as a problem to ship goods to the other side of the country. They have zero consumer protection procedures in place and they store credit card information. When I called them, I was told, "unfortunately it's that time of year."

    Business Response

    Date: 12/15/2022

    I apologize this has happened, it's certainly not the experience we strive for at Sig Sauer.  We have a fraud detection program that is being updated daily due to increased fraud attempts on all ecommerce websites.  Since this fraudulent individual made the order by logging into your account, I would highly suggest changing your password on all accounts you may have on all ecommerce websites.  To receive a refund and also reduce the chance of future attempts of fraud, I would contact your credit card company for a charge back on this order.  I've flagged the fraudulent information on our end and if your credit card company is also aware of the fraud it would further bolster your security from other websites.

Sig Sauer Inc. is NOT a BBB Accredited Business.

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