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Business Profile

Gunsmiths

Sig Sauer Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an MCX Spear 7.62 and had to get the muzzle device changed. My gunsmith was unable to break the Rocksett used by Sig to attach the muzzle device. Even after boiling it the device would not come off. My FFL contacted Sig and they said to send the upper to them and they would remove the device.Once Sig had the upper, they removed the handguard so they could work on the barrel. Apparently, the upper's screws had red Loctite applied (seemingly by Sig from the factory since the gun was purchased new). I expect they great difficulty removing the screws due to the Loctite and instead of applying heat to loosen the Loctite, they forced the screws out, stripping the threads on the upper and ruining it. Sig then contacted my *** and asked them to pay $500 USD for a new upper or else they would simply send back the ruined upper, which would be completely useless.Sig employs very experienced and highly certified gunsmiths so they should have known to apply heat to loosen the Loctite instead of using excessive force, resulting in them being stripped. Or at least not have charged us an additional $500 for damage that they caused.

    Business Response

    Date: 10/25/2024

    Could ****** reply with the serial number and name of the *** so I can look into the case further?

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a p320 xten brand new. And it jams up wont extract. I had a manual SAFTEY installed for previous p320 discharge by itself. I sent the gun to sig sauer to fix the jam and extract problem. They wrote back saying they cant work on it under warranty because a manual safety was installed. The SAFTEY doesnt have anything to do with the jamming or extract of shell. They voided the warranty and wont fix the firearm under warranty now. I also recently found out this problem with the xten has been going on sense it was manufactured. Their selling defective firearms. The next step is legal action if its not solved.

    Customer Answer

    Date: 10/10/2024

    The dispute is resolved. Im satisfied 

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this new Sig Sauer P229 Legion from Academy and then purchased a Romeo-X *** red dot sight from Marksmen Firearms who mounted it for me. I fired a hundred rounds of 9mm and the thing jammed 10 times. I disassembled it and the slide drags during about the last 1/3 of the return distance. I suspect that the slide is dragging as the slide travels over the firing pin retainer. I love the gun and would like to get it fixed. Does Sig Sauer have a local firearms repair facility or can they pay to have it shipped to Sig and repaired?

    Business Response

    Date: 05/02/2024

    A **************** Representative will be reaching out to bring both the P229 and optic in for inspection and installation.

    Customer Answer

    Date: 05/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sig 226 elite a few days ago and instead of coming with 3 226 magazines it came with one and two sig 229 magazines which clearly do not fit.I'd like this issue resolved as I spent a 1200 on the gun just to get shorted on the magazines

    Business Response

    Date: 03/12/2024

    Apologies for this issue - a representative will be reaching out for a resolution.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon,

    I work during the normal business hours and can not call Sig Sauer by phone. I have tried to find an email address to contact them in writing, but couldn't find one.

    I am submitting this claim via BBB, as the only way I can communicate with the firm and provide full details of the complaint necessary for them to address the issues.

    Please see my letter and exhibits attached.

    Thank you,
    **** *********

    Business Response

    Date: 02/05/2024

    Mr. *********, 

    Sorry to hear you're having issues with your SIG SAUER products.  A representative will email you with instructions to bring in the pistol with red dot for a full inspection.  If you have any future questions, concerns or comments, please email us at [email protected]

    Customer Answer

    Date: 02/12/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID *******2, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *********

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking the Sig Sauer company to stand behind their product. The new gun I purchased is so tight I can bearly rack it. I have reached out to the company three times over a few weeks and have not received any response. I was told the gun needed to be oiled which I did. I was told the gun needed to be racked to break it in, which I did. There is still absolutely no change in this gun. Something is wrong with this gun and I want it fixed. The gun is supposed to be operational and it is not. There is no way I could rack this gun even in an emergency and that defeats the purpose of having a weapon for protection.

    Business Response

    Date: 01/25/2024

    Sorry to hear about the troubles with your SIG SAUER and getting a resolution.  What's the best contact information for you so we can find a solution?  

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a SigSauer Optics Romeo 4xT Pro red dot sight. Upon arrival, the sight is very blurry and distorted. I have astigmatism in my eyes which can sometimes cause this. Upon opening the sight and realizing this, I immediately repackaged the optic and contacted sigsauer about the issue. They stated there was nothing they could do, and that under no condition do they accept returns, and then hung up on me.

    Business Response

    Date: 01/24/2024

    Apologies for this experience, a label will be issued for alternatives or refund.  As someone who also has an astigmatism, I would look into LPVOs as a great option.

  • Initial Complaint

    Date:12/20/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sig Sauer has been deceptively “increasing” its prices only to then advertise the holiday sales with barely any discount given. This happened specifically with the Romeo M17. It was listed at $1k with a “sale” bringing it down to $750ish when the optics MSRP is $800. They are also charging more for a “blemished” item vs a new one.

    Business Response

    Date: 12/20/2023

    I apologize for your experience on our website and I'll see what can be done to further clarify our future pricing and sale structure.

    Business Response

    Date: 12/20/2023

    I apologize for your experience on our website and I'll see what can be done to further clarify our future pricing and sale structure.

    Customer Answer

    Date: 12/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 210*****, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

    Customer Answer

    Date: 12/21/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 210*****, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

  • Initial Complaint

    Date:12/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sig Sauer P-365 X-Macro less than a year ago. I’ve put less than 500 rounds through the handgun. Now, the trigger spring has broken. I would like a new, improved trigger spring and a monetary reimbursement for a product that is inoperable that I I should trust the safety of my family and myself. This will be the last Sig Sauer I purchase, and as a US Air Force member, I will spread this information to fellow service members.

    Business Response

    Date: 12/07/2023

    Reaching out to bring in the P365 for an expedited full inspection.

    Customer Answer

    Date: 12/07/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.  However, a simple trend analysis and review of customer complaints regarding this issue should spur the company to re-evaluate it's QA/QC department.



    Sincerely,



    ******* ********

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an sig sauer 716 at a cost of 1400$. I was having accuracy problems with the rifle.
    When I broke it down for cleaning I discovered the bolt carrier had a manufacturers defect.
    I sent the defective part back in for replacement. They refused to replace or even attempt a repair.

    Business Response

    Date: 10/27/2023

    RMA ******* has been set up with prepaid shipping to replace the bolt carrier at no charge.

    Customer Answer

    Date: 10/27/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********

Sig Sauer Inc. is NOT a BBB Accredited Business.

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