Complaints

This profile includes complaints for EZ Pass New Hampshire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EZ Pass New Hampshire

  54 Regional Dr Concord, NH 03301-8502

• 

  EZ Pass New Hampshire

  PO Box 2950 Concord, NH 03302-2950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ffes from NH EZpass and are insane. The fact they can put a hold on my registration as well?! Not to mention, they SPECIFICALLY SAY on their website multiple times that they have call center/customer support hours on Saturday. But when you call there is somehow always 20 people ahead of you. That's a lie there is no available customer service. The reason I know this is if you follow the prompts it eventually tells you there is no one available and to call back during business hours. It's criminal! I think at the very least a business of this stature should have some responsibility to be accurate.

  Business Response

  Date: 10/26/2023

  Mr**********

  The E-ZPass website has the Walk-In Centers and the Call Center hours listed under the E-ZPass info tab (www.ezpassnh.com/page/service-center-locations).

  Please see the attached screenshot.

  If you have received invoices and wish to dispute them, you may write to [email protected] and you will receive a settlement offer from NHDOT.  If you have already received a settlement offer, please contact the Customer Service Center at 1-877-643-99727 or visit one of the Walk-In Centers located in Nashua, Concord, Portsmouth and Rochester.

   

  NHDOT

   

   

   

   

   

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just checked my account and realize that I have a substantial EZpass balance. At least $1500 in fees. Exorbitant!!! I drive frequently for work and didn’t realize the penalty was $25 for each late toll. Not even sure what my original toll amount owed was before incurred fees. Called to speak to someone and was on hold for almost 40 min and was disconnected!! I have since made a payment of $258 towards this balance.

  Business Response

  Date: 10/26/2023

  October 2, 2023
  ***** * ****** PO BOX *** ****** ********** *H 03225-0217
  RE: Better Business Bureau (BBB) Complaint #2******0
  
  Dear ***** M ******:
  I am responding to your BBB complaint #20******, received on September 20, 2023.
  When an operator fails to pay the toll at the time of use or within 7 days, NH E-ZPass begins the invoice process to collect each
  unpaid toll. The first notice is mailed, requesting payment of the toll plus a nominal $1.00 processing fee, payable in 30 days. If
  the first notice goes unpaid, a second invoice (pink paper) is sent, requesting payment of the toll, and a $1.50 processing
  fee. Should the second invoice remain within 30 days, each matter then escalates to a violation. At that point a third
  invoice a Violation Notice, is sent, requesting the toll, plus a $25.00 administrative fee. These fees are outlined in NH
  TRA700 which has been approved by the legislature.
  Upon review of the information, it was found that there are 855 remaining open violation transactions with $766.00 in
  tolls and $20,162.50 (escalating) in fees outstanding. It was further identified that to date, NH E-ZPass has sent 453
  invoices to notify you of the violations. NH E-ZPass also issued notifications of a problem account, urgent need to
  replenish the account, returned ACH payments, and account suspension notifications with emails (to the email address
  you listed on your account) and letters (sent post mail).
  In your complaint you assert that your account is locked which has caused you to be unable to pay violations. Contrary to
  this statement, you are still able to pay invoices with the invoice numbers and do not need access to the account to do so.
  It was found that you are aware of this, as you have paid numerous invoices between June 2021 through November 2021
  via the web.
  You further state in your complaint that you feel you were double billed because some of the outstanding violations were
  incurred with your MA E-ZPass transponder. NH E-ZPass has no access to the MA E-ZPass customer database to see if
  the toll transactions were on your MA E-ZPass statements. However, we can say that we did read a MA E-ZPass
  transponder as your vehicle passed through the lanes for 81 of the 855 violation transactions and when payment was
  requested from MA E-ZPass the requests were denied.
  On March 1, 2023, NHDOT issued a settlement letter to resolve the violations with a substantial reduction of the fees,
  with a due date of April 1, 2023. You contacted NHDOT on April 3, 2023, and the due date was extended to April 17,
  2023. On April 17,2023 you contacted NHDOT and requested an additional extension. At that time, you were offered a
  payment plan for 6 months, beginning on April 21, 2023. The first month’s payment was received by the requested due
  date. However, we did not receive the second month’s payment by the due date, but NHDOT waited an additional 3
  weeks before we proceeded with the registration suspension as outlined in the letter, which stated if payments were not
  received by the due dates, the settlement would be voided, and your registration would be suspended. 

  Payment of $3,402.94 ($2,636.00 in administrative fees and NSF fees, $766.00 in tolls, and negative account balance
  of $0.94) must be received to release the registration hold. Failure to respond with the payment means that you
  have rejected our offer to resolve this matter. If you reject this offer the following will occur:
  ? The settlement offer is void.
  ? In accordance with state law (RSA 263:56-f) your motor vehicle registration will remain suspended.
  Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense.
  ? Your E-ZPass account will remain suspended until the matter is cleared. If the account is suspended, you
  must remove all transponders from your vehicles and pay online within 7 days, including the date of
  transaction. Any balance on the E-ZPass account will be applied to unpaid transactions.
  The payment should be made payable to NHDOT E-ZPass. Please note no personal or business checks will be accepted.
  We do accept cash, credit cards, money orders or certified bank checks. You may call the customer service center at 1-
  877-643-9727 to submit payment over the phone or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the
  automated phone payment line as then fees cannot be waived.
  Sincerely,
  NH E-ZPass Customer Service

  Customer Answer

  Date: 11/09/2023

  Complaint ID# ********

  i have received a response from the business regarding this complaint. I am satisfied with the response. 

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to pay NH EZPASS because i had no money for the tolls one day. Apparently, entering my license plate number isnt enough information to pull up what i owe. im guessing they will hit me ridiculous fees now, even though im trying to pay what i owe. i believe i didnt pay the toll about 10 days ago.

  Business Response

  Date: 10/26/2023

  Mr. *******l, 

  Customers without an E-ZPass account have the option to pay the toll online via www.ezpassnh.com within 7 days of travel, with the first day being the date you traveled through the toll. The option is listed as " Used E-ZPass, no account?"  along with a button "PAY TOLL NOW".  The button prompts the customer to enter all relevant information.  You stated that you went through the toll approximately 10 days prior to entering your toll/plate information, which unfortunately, is past the 7 days.  Once the 7 days has passed, the transaction then begins the invoice process.

  NH E-ZPass send invoices in a tier.  The first invoice is sent for the toll, plus a nominal $1.00 processing fee and 30 days to pay.  Should the payment not be received in 30 days, a second invoice is sent (this one will be pink), for the toll, and a nominal $1.50 processing fee, again with 30 days to pay.  If no payment is received after the second 30 days, a third and final violation invoice is sent for the toll, plus a $25.00 administrative fee.  I hope this clarifies the process for you.

  If you tend to travel through NH tolls often, you may want to consider opening an E-ZPass account.  NH E-ZPass customers with a funded NH E-ZPass account receive a discount up to 30% on NH tolls. 

   

  NHDOT

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a bill from the NH Department of Transportation with regards to NH EZ Pass. The bill was sent to my son who is away at college. They are stating that the tolls exceed $7,500.00 and they will settle for $906.00. I have tried to call the phone number listed on the bill. They have a general mailbox where you must sit and wait days or likely weeks to hear back from them. I do not understand how tolls can reach this said amount unless you drove across every toll in NH for the last 9 years. I am absolutely appalled that they scare you by saying they will suspend your registration and yet do not even have the ability to rectify the issue until they are ready to speak with you.

  Business Response

  Date: 10/17/2023

  *** ******** has been escalated to the NHDOT Hearings Examiner and all communications must go through there.  We are no longer authorized to discuss anything further.

  NHDOT

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from State of NH stating my registration was suspended due to non payment of EZPass tolls and fees dating back to 2020. My payment did not clear and my account was in the negative. We initially had 4 cars on the account and 3 of those cars went through the tolls minimally while one vehicle went through the tolls daily. When I tried to log onto my account to clear my balance I was locked out. You cannot pay violations if you do not have the violation number. Covid hit and the issues with EZpass was not Prioritized. In Nov of 2021 my husbands company assigned him an EZPass from **. Yet we are finding out that there are violations dating after Nov 2021 for the license plate. We did not receive what EZpass stated was over 300 violation notices in the mail. I accepted an agreement back in May to reduce the fees and made the 1st payment. Within a week I was receiving more notices regarding my husbands car. I have requested statements from ** EZPass to see where we have been double billed. I do not feel the amount that is claimed we owe is accurate and would like relief. I am more than willing to pay for the tolls of what is owed so I can register the vehicle next month. Please advise.

  Business Response

  Date: 10/04/2023

  Please see attached letter.

   

  Business Response

  Date: 10/05/2023

  Dear ***** * ******: I am responding to your BBB complaint #20631571, received on September 20, 2023. When an operator fails to pay the toll at the time of use or within 7 days, NH E-ZPass begins the invoice process to collect each unpaid toll. The first notice is mailed, requesting payment of the toll plus a nominal $1.00 processing fee, payable in 30 days. If the first notice goes unpaid, a second invoice (pink paper) is sent, requesting payment of the toll, and a $1.50 processing fee. Should the second invoice remain within 30 days, each matter then escalates to a violation. At that point a third invoice a Violation Notice, is sent, requesting the toll, plus a $25.00 administrative fee. These fees are outlined in NH TRA700 which has been approved by the legislature. Upon review of the information, it was found that there are 855 remaining open violation transactions with $766.00 in tolls and $20,162.50 (escalating) in fees outstanding. It was further identified that to date, NH E-ZPass has sent 453 invoices to notify you of the violations. NH E-ZPass also issued notifications of a problem account, urgent need to replenish the account, returned ACH payments, and account suspension notifications with emails (to the email address you listed on your account) and letters (sent post mail). In your complaint you assert that your account is locked which has caused you to be unable to pay violations. Contrary to this statement, you are still able to pay invoices with the invoice numbers and do not need access to the account to do so. It was found that you are aware of this, as you have paid numerous invoices between June 2021 through November 2021 via the web. You further state in your complaint that you feel you were double billed because some of the outstanding violations were incurred with your MA E-ZPass transponder. NH E-ZPass has no access to the MA E-ZPass customer database to see if the toll transactions were on your MA E-ZPass statements. However, we can say that we did read a MA E-ZPass transponder as your vehicle passed through the lanes for 81 of the 855 violation transactions and when payment was requested from MA E-ZPass the requests were denied. On March 1, 2023, NHDOT issued a settlement letter to resolve the violations with a substantial reduction of the fees, with a due date of April 1, 2023. You contacted NHDOT on April 3, 2023, and the due date was extended to April 17, 2023. On April 17,2023 you contacted NHDOT and requested an additional extension. At that time, you were offered a payment plan for 6 months, beginning on April 21, 2023. The first month’s payment was received by the requested due date. However, we did not receive the second month’s payment by the due date, but NHDOT waited an additional 3 weeks before we proceeded with the registration suspension as outlined in the letter, which stated if payments were not received by the due dates, the settlement would be voided, and your registration would be suspended. Payment of $3,402.94 ($2,636.00 in administrative fees and NSF fees, $766.00 in tolls, and negative account balance of $0.94) must be received to release the registration hold. Failure to respond with the payment means that you have rejected our offer to resolve this matter. If you reject this offer the following will occur: ? The settlement offer is void. ? In accordance with state law (RSA 263:56-f) your motor vehicle registration will remain suspended. Operating a vehicle under suspension is a misdemeanor, which is an arrestable offense. ? Your E-ZPass account will remain suspended until the matter is cleared. If the account is suspended, you must remove all transponders from your vehicles and pay online within 7 days, including the date of transaction. Any balance on the E-ZPass account will be applied to unpaid transactions. The payment should be made payable to NHDOT E-ZPass. Please note no personal or business checks will be accepted. We do accept cash, credit cards, money orders or certified bank checks. You may call the customer service center at 1- 877-643-9727 to submit payment over the phone or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the automated phone payment line as then fees cannot be waived. Sincerely, NH E-ZPass Customer Service 

  Customer Answer

  Date: 10/05/2023

   
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: [you state we received all invoices which is not accurate . The ones we received we paid . Ezpass has a duty to provide an accurate response why unlike other states it does not make it easier to pay violations without the paper invoice or to give one the ability to play by license plate lookup. In the State of NH there is a law against outrageous finance charges or fees yet they allow EZPass to charge fees 10 times higher.  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 10/26/2023

  Ms. *******

  When violations are incurred, NH E-ZPass requests the registrant address information from the NH DMV. The DMV requires they be notified of any address change within 10 days of moving:

   

  CHAPTER Saf-C 500 VEHICLE REGISTRATION
  RULES:
  
  Saf-C 511.07 Change of Address.
  
               (a)  Within 10 days of changing residence and/or
  mailing address, a registrant shall furnish the following on form DSMV-30:
  (1) 
  Name; (2) Date of birth; (3) Old address; (4) New address; and (5)
  Signature of the registrant.

  NH E-ZPass issued invoices to the address on file with the NH DMV.

  NHDOT has offered a settlement for $3.00 per transaction, rather than the $25.00 administrative fee per transaction.  The only reason the amount due is so high is due to the number of unpaid transactions.

  Prior to setting up a payment plan, NHDOT extended your due date as requested.  When you requested another extension NH E-ZPass  provided a payment plan, to which you agreed to.  When the payment plan was put in place NHDOT expressed the importance of making the payments by the due dates established, as non-payment or late payments would result in your registration privileges being revoked.  Because the stipulations were not met, we proceeded with the registration revocation process as outlined in previous letters and discussions with NHDOT.

  Please contact NHDOT at 603485-4641 to for more information on what next steps are available to you.

   

  NHDOT

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The roads at forks are very deceiving.. it will say absolutely be cash, when I get to it it is not and with all the cars on the road I can’t get over, now I have all these ridiculous fees that I cannot afford

  Business Response

  Date: 09/14/2023

  Please see the attached letter.

   

   

  Business Response

  Date: 09/15/2023

  September 14, 2023
  ***** * *****
  ** ****** ***
  ****** *********** ** **********
  RE: Better Business Bureau (BBB) Complaint #********
  
  Dear ***** * *****:
  I am responding to your BBB complaint #********, received on September 6, 2023.
  Payment of $247.75 ($231.25 in administrative fees and $16.50 in tolls) must be received by October 13, 2023.
  Failure to respond with the payment by October 13, 2023, means that you have rejected our offer to resolve this
  matter. If you reject this offer the following will occur:
  ? The settlement offer is void.
  ? In accordance with state law (RSA 263:56-f) your motor vehicle registration will be suspended. Operating a
  vehicle under suspension is a misdemeanor, which is an arrestable offense.
  ? Your E-ZPass account will be suspended until the matter is cleared. If the account is suspended, you must
  remove all transponders from your vehicles and pay online within 7 days, including the date of transaction.
  Any balance on the E-ZPass account will be applied to unpaid transactions.
  The payment should be made payable to NHDOT E-ZPass. Please note no personal or business checks will be accepted.
  We do accept cash, credit cards, money orders or certified bank checks. You may call the customer service center at 1-
  877-643-9727 to submit payment over the phone or visit a NH E-ZPass Walk-In-Center. DO NOT pay on-line or use the
  automated phone payment line as then fees cannot be waived. 
  

  
  

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with nh ezpass is the worst. I get pulled over last friday, long holiday weekend , with my kids and the officer told me my registration is cancelled and I could get arrested due to ezpass cancelling my registration. Luckily the cop didn’t arrest me in front of my kids but I never received any notice saying my registration was cancelled. I called ezpass and they told me I needed to pay over $6,000 to lift my registration or I can call a number (603) 485-4641 that you can leave a voicemail but they never call back on. I just paid over $10,000 in the last 3 years to nh ezpass. Now I have to pay another $6,000!!!!! It’s disgusting.

  Business Response

  Date: 09/14/2023

  *** *********, 

  I have been advised that you have cleared your NH E-ZPass violation transactions.  If that is not the case, please call 603-485-4641.

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are charging me toll bills that have nothing to do with me. It’s a prior car that I don’t own anymore. I have spoken to their customer service rep representatives try to explain the issue they are of no help. My lawyer has tried to talk to them, they continue to charge it to me. I’ve had to pay the bills just to get them off my back.

  Business Response

  Date: 09/08/2023

  *** **********

  When a vehicle passes through the tolls and a transponder is not read, the license plate is used to locate a valid account. If the plate is not found on a valid account, E-ZPass will contact the DMV/RMV for the state in which the vehicle is registered to obtain the owner information so an invoice may be sent.    

   On 5/12/23 E-ZPass requested the registrant information for the VT plate that incurred the violations, and your information was provided. You state you are no longer the owner of the vehicle/plate but according to the VT DMV you are the current registered owner. 

  NH E-ZPass had also requested that you provide a bill of sale signed and dated by both parties to show you no longer have ownership of the plates/ vehicle, but to date it has not been received. 

  At this time, the remaining fees have been waived, but until the plate in question is marked sold and/or invalid, we are unable to guarantee an invoice will not be sent to you should another violation transaction be incurred.

  It is recommended that contact the VT DMV as soon as possible to have this rectified in order to avoid any further invoices being sent to you.

  NHDOT

   

  Business Response

  Date: 09/11/2023

  *** **********

  As previously stated, it is the VT DMV that has provided NH E-ZPass your information as the registered owner of the plates/vehicle. NH E-ZPass had requested the paperwork (a police report or something from the VT DMV) that identified they had marked your plates invalid/sold.  With the paperwork on record, any further transactions that may be incurred with these plates in the future would not be sent to you. If there is no report from the VT DMV or police department on file, we are not able to guarantee any future invoices will not be sent to you. 

   At this time there are no open violations in your name.

  NHDOT

   

  Customer Answer

  Date: 09/13/2023

  Date Sent: 9/12/2023 8:22:30 PM
  And as I previously stated, the DMV and the police department have confirmed that that car is no longer registered to me if you made any effort and called them, you would confirm that I will no longer be ripped offf by you. Any further bills for golf through my lawyer, and he is not happy about this they will no longer be paid as you will be brought to court.

• Initial Complaint

  Date:09/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill in the mail on Aug. 31st, 2023, from EZ-Pass. The bill shows me going through the tolls on 04, 14,23 two times and on 04,21,23, and lastly on 04,23,23. However, there are 4 administration fees totalling of $100.00, four fees of $25.00 for each time I went through. What's strange to me, is that I was unaware of these bills, because I wasn't getting them in the mail. Apon opening the correspondence, I noticed a mark on the envelope that says "FWD". Therefore, I wasn't receiving these bills. In total, I only owe $4.00, not $104.00. It appears, these were being sent to my old address: **** *** **** *********** **. This explains why I never received them. Secondly, I used my transponder number, i.e., my license plate number trying to find these invoices, but the system kept telling me that it didn't exist. How was I supposed to pay this? Last time I went through the tolls, I asked the lady at the toll how to pay it and she told me that I'd receive an invoice and could also search invoices using my license plate number on the EZ-Pass website, which I tried on several occasions, but to no avail. I'm requesting to pay what the original cost is: $4.00 with no administration fees. Also, I need to know how to do it, because the only one that's available for me to pay is the $104.00. I just paid a $6.00 one that showed up on the site as unpaid. I'm just really confused as to how all of this happened. EZ pass should have my new address on file, as it was updated a few months ago in the system at the DMV. I am poor and can barely afford to feed myself and my family. I uploaded pictures of the mail. You'll see that it was forwarded from my old address, to my new address. Please look at the envelope that says "FWD" and the invoice that has my old address: **** *** *** *********** ** and not my new address: ** ******* ******* **** *********** ***

  Business Response

  Date: 09/08/2023

  *** *******

  It appears that your problem was resolved.  If you need further assistance, please contact Customer Service at 1-866-643-9727.

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I always receive the mail for paying my tolls for the first time with an automatic administration fees added. Even though it is the first time knowing of. I know it is added after 7 days, but i never get any mail for my tolls before that apparently and that is why i always get the administration fees added. Is that a mail issue? That i will keep paying for!
  
  Moreover, I have tolls maybe by the amount of $200 or $300. The amount due is $3000plus! I cannot pay that amountthat I didn't use, how can that all be administration fees? I have already sold this car over a year now, and STILL looking forward to pay the original amount with no fees.
  
  Please advice

  Business Response

  Date: 08/30/2023

  Please contact NHDOT at 603-485-4641 at your earliest convenience.  We need further information to assist you.