Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromJami H
Date: 09/09/2023
1 starThis company is a joke. First of all, the speed is never what it's supposed to be. Second, their people are idiots. I called to cancel my internet service with them (found a better company with better service for less than half the price). I have a phone line that I needed to keep because I work from home. The internet was supposed to be turned off one week later. The next day, BOTH my phone and internet were turned off. I called to see what the heck. They turned it back on after 45 minutes of being on the phone with them. My price somehow increased $60 a month and my phone line is dead. I called again. Got hung up on the first time, the second time I was transfered to the Spanish speaking department, and finally the third person was able to straighten out my order buy had to transfer me to tech support. They for some reason need to send a tech person to my house now. Don't go with this company.Review fromMark B
Date: 09/05/2023
1 starInternet service dropping in and out and my modem was logging many errors. Called Cox and they saw the errors also but working it out remotely failed to solve. They sent a tech saying if the problem was on their end, service call would be free. Tech found that new transmission standards from the central service location deemed a cox installed splitter no longer relevent so he removed it. Problem solved. He said this is now a common problem and Cox eventually will be calling customers that have these splitters installed. Oddly, another tech came unannounced a day or two later (we could hear him drilling an exterior wall) and when confronted, said it was a "quality check". The check required drilling? Regardless, a $75 charge appeared on my bill and Cox refused to reimburse me. They are dishonest and play this game often hoping the customer won't notice the charge.
Cox Communications
Date: 09/07/2023
We want to thank Mark B***** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Mr. B***** and we have addressed their concerns. We sincerely apologize for any inconvenience caused. Thank you.
Cox CommunicationsReview fromGema B
Date: 09/05/2023
1 starThey deserve a 0 star! Their customer service is below par. It took me over a week to cancel my service, every time I’d call, after going through a ton of steps to get to the person I needed to get to, we couldn’t finish the call, I’d get hung up on. I don’t have the time to keep calling them back. More than a week later I was able to sit on the phone for about half an hour to FINALLY get my service canceled, and of course they wouldn’t back date it to when I initially called to cancel, go figure.Review fromBrandon W
Date: 09/05/2023
1 starWorst business I've ever used, and the worst part is they monopolize the whole area and I can only use their services for Internet. They force charges on you and make you pay them or else they will not restore services. They don't care about you or anything else but money. Cox needs to be sued for all of the thievery they've committed.Review fromNathan G
Date: 08/26/2023
1 starAbsolutely terrible servicer, I've been a customer for 5 years now and had good service maybe a total of 30% of the time in those 5 years. Countless techs have been to my house, swapped out numerous pieces of equipment over the years. I pay for a service i expect to get it. 3 outages in 2 days and not one time has it been fixed. I'm going to explore other ISP, sick and tired of paying for mediocre service!Review fromSamamtha M
Date: 08/22/2023
1 starI wish I could rate them 0 stars because they don’t even deserve 1 star. WiFi literally goes out once a week and their customer service staff is garage, they pretty much offer no help whatsoever. Fast, reliable internet is a joke.Review fromMax M
Date: 08/18/2023
1 starI would like to see records for last 5 months,I think there is an error on my account.I had prior account that has been closed for 5mouths or more,this is the first I have heard.an not in the mail, received in a text.for the time.i would appreciate feedback back".thank you!Cox Communications
Date: 08/22/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Karen S.
Executive Resolutions
Cox Communications, West RegionReview fromAranda F
Date: 07/27/2023
1 starI love how they keep raising my bill but I consistently (weekly) lose my internet connection or have no wi-fi. $116/month to not be able to use it WHAT A JOKE!!! I've called and complained so many times, but they don't care. That's the problem with a business that doesn't have a lot of competition.... they treat their customers like c***.Cox Communications
Date: 08/01/2023
We want to thank Ms. F***** for taking the time to file her concern. In receipt of this complaint, Cox attempted to speak with Ms. F***** but we were not able to reach them. If Ms. Fuller wishes to discuss this matter further, they can reach out at the contact information provided. Thank you. Cox CommunicationsReview fromLanundra H
Date: 07/12/2023
1 starThey transferred you knowing the next person can’t help you. Don’t bother wasting your time callingCox Communications
Date: 07/20/2023
We want to thank Lanundra H***** for taking the time to file her concern. In receipt of this complaint, Cox attempted to speak with Ms. H***** but we were not able to reach them. If Ms. H***** wishes to discuss this matter further, they can reach out at the contact information provided. Thank you.
Cox CommunicationsReview fromGary F
Date: 07/11/2023
5 starsI've had very good luck with Cox Cable DirecTV stop by the other day and wanted me to look at their value in Cox beats them so I don't know why people are complaining I'm having a great experienceCox Communications
Date: 07/20/2023
Thank you to our customer for the very kind words!!
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