Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 224 Customer Reviews
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Review fromJef J
Date: 11/17/2023
1 starHorrible customer service and they have no interest in helping.
Cox is billing my 95 yr old mother and they have the account # wrong. They simply cannot correct it, after multiple attempts to fix it. She's 95, has early Alzheimers, has never had a late bill in her life, and since Cox keeps messing up they keep shutting off her service.
One of the enjoyments she has in life, and Cox get in the way.Review fromJohn S
Date: 11/13/2023
1 starDeceitful misleading liars!!! Bait and switch tactics! Shady and dishonest! Do not try any promotions they offer! They will tell you that they will notify you before they implement! They won’t! They won’t even tell you how much it will be! Next thing you know you’re paying 3 times what you were paying before! Don’t let this happen to you! I will cancel service just as soon as I can and get another provider!Review fromKathy H
Date: 11/05/2023
1 starInconsistent connectivity. Poor customer service with long waits. Every time I contact for an outage, I am told there is no outage in my area even though the closest Cox hot spot does not have WiFi either. Paying for Cox equipment does not improve performance as promised. Switching as soon as I have alternative.
Cox Communications
Date: 11/08/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. We apologize for the customer's experience and contact the customer to address the concerns. The customer advised that assistance is no longer needed and did not wish to discuss the matter further. We appreciate our customer's feedback and will work to ensure outages are monitored closely and addressed in a timely manner.Kathy H
Date: 11/13/2023
I have not been contacted after leaving this review. Please correct this statement Cox.Review fromMartita D
Date: 11/01/2023
5 starsCOX COMMUNICATION
Thank you for your attention!.
After my review on September 15, 2023 they forwarded to COX Executive Escalation Team: Mrs. C******* was able to help me with my issue and concerns with her experience and knowledge she was very helpful. Every time I tried to reach out to her I got a prompt response with professionalism.
Thank you! COX communication
Specially for MRS: C*******Review fromColleen S
Date: 10/28/2023
1 starWorst customer service ever! They disabled my account due to suspicious activity, and then wouldn't help me re-establish it on my phone unless I paid them another $10 a month! This is called blackmail! Wouldn't even let me talk to a manager and said "My Manager doesn't take phone calls." I've been a customer more than 25 years, and they couldn't care less. Bye Bye Cox.Cox Communications
Date: 10/31/2023
We would like to apologize to our customer for the negative experience she encountered. We have spoken to our customer and appreciate her feedback.
Thank you!Review fromKarla M
Date: 10/14/2023
1 starI have had a very bad experience with them. Billing is off the charts for what they said it should be. Try to cancel service twice and the CSR just closed the discussion. It was the same person.Cox Communications
Date: 10/18/2023
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and have provided a successful resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Sharon
Executive Resolutions
Cox Communications, West RegionReview fromAminah B
Date: 10/08/2023
1 starBy far the worst internet provider. The internet goes out every other day and the problems that they say they fixed actually never gets fixed. Quantum fiber was way betterReview fromChristina P
Date: 09/29/2023
1 starThis company is stating I owe a bill for June 2023 but I called and cancelled services in may 2023 ! I wasn’t able to drop equipment off until July because of a crisis I am in and they have zero sympathy. The fact I didn’t use service should be enough reason for me not to owe also the recorded phone call in may with them stating I’ll owe nothing ! They shouldn’t be able to do this to people! Awful to think they try this on a single mother of 3.Cox Communications
Date: 10/05/2023
Dear BBB,
Cox Communications (“Cox”) responds to BBB review ID # 141931 filed with your office on September 29, 2023.
Cox apologizes to our customer for the recent experiences she encountered when speaking with our representatives. A Cox Senior Customer Care Specialist reached our customer on October 3, 2023, in response to her complaint and to review her billing concern with her.
We provided our customer our direct contact information should she have additional questions or concerns regarding this matter.
Sincerely,
The Cox Sr. Customer Care TeamReview fromMartita D
Date: 09/15/2023
1 starI know how to make payments by logging into my account and going to: [make a payment] using my bank account or walking into the store *when at the time* I didn't have the healthy over-the-counter benefit that now pays for my medications and bills and that now are been sending my payments for over 5 consecutive months and possibly longer using the OTC benefits card to pay my bill. Well, in this month of September 2023, after making the payment to Cox as before using OTC benefit, Cox cable took another payment from my bank account without my consent saying that "I had done it using the chat service to pay my September bill." That is not true!. I've NEVER used the chat system to make payments to my account. Why would I do that after I submitted a payment using the OTC and knowing and know how to make payments?. I don't need to use the chat system or talk to anyone on chat system to make payments. I'm not gonna use my fixed income neither to pay that bill when I have my OTC benefits. After that I demanded them to send me to my email the transcript of the conversion showing my supposedly payment through the chat system and they only told me that "they don't save that". They don't record everything supposedly for security?. But they told me that it will be credited to my next bill and That they can't reverse the payment. Of course is my money my bank account but at they're convenience. They're playing with customers bank account. I deleted all my bank account information from their system.Cox Communications
Date: 10/13/2023
Dear Better Business Bureau
Cox Communications is responding to the review filed with your office on September 15, 2023.
We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have attempted to reach out to our customer to address their concerns. Unfortunately, we were unsuccessful in reaching them. If our customer would like to speak with us regarding their complaint and concern, they can reach our Executive Escalation Team at the phone number that we provided in the email that we sent them.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the Better Business Bureau has given to us to assist our customer.
Respectfully,
Cox Communications East Executive Resolutions teamReview fromCourtney D
Date: 09/12/2023
1 starThey are awful!!!! I have called customer service at least 4 times! I had to go to the corporate office and still only got a “ticket” put in. They have been digging in the neighborhood for the last month for fiber optics and first off they left my gate open twice and i have dogs, secondly they cut my line and it took two technicians and two weeks of no internet to figure it out but the worst thing of all is the huge tarp that is piled high with the dirt they dug from my backyard and left it in the middle of yard over two weeks ago and i have asked repeatedly for it to be cleaned up and they keep saying they will put in an order and I’ve heard nothing! This is so unprofessional and beyond ridiculous at this point!! I have a picture but can’t upload one here. Will be changing service ASAP!!!Cox Communications
Date: 10/05/2023
We would first like to apologize to our customer for the negative experience that she has encountered, and for any inconvenience that she has experienced as a result. A Cox Executive Customer Resolution Specialist reviewed our customer's Cox account and attempted to contact our customer to verify we have completed the necessary work to our customer's satisfaction. The account records show we have completed our customer's request. If further assistance is needed, please call our customer service department at (918) 806-6000, and we will be happy to assist you. We would like to thank our customer for being a valued Cox subscriber. We would also like to thank the BBB for affording us the opportunity to respond to our customer’s complaint. Respectfully submitted, Cox Executive Escalations.
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