Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 225 Customer Reviews
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Review fromnit D
Date: 04/15/2024
1 starIt is too bad that Cox has the Monopoly in this are. when you call Cox, you have to wait atleast 5 to `10 minutes and listen to their directions. you finally get connected and they do not even listen to yo, they transfer you to different department until someone understand. what you are sking.
Hi cost of Cable, Internet and Phone.
Loyalty is not worth anythiung with Cox. So upsetting!!!
Cox Communications
Date: 04/23/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and have provided a successful resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.Review fromKim S
Date: 04/12/2024
1 starCox is a horrible horrible company! Their product quality has declined while their prices continue to go up! Hate them and will be cancelling just as soon as I find a replacement! Disgusting people! Would give 0 stars if it were an option!Cox Communications
Date: 04/25/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
Thank you for your time and consideration.
Jennifer D.
Executive Resolution Specialist
Cox Communications, Central Region
Review fromFranx I
Date: 04/09/2024
1 starCox is the absolute trash! Everyone involved from billing to sales nobody cares, their statements suck! I feel every month I am getting robbed!Cox Communications
Date: 04/10/2024
We would like to thank the BBB for the
opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer
may have experienced. It is certainly not our intention to cause any
frustration.
We have contacted the customer directly to
address their concerns and have provided a successful resolution.
It is always our goal to provide our customers
with exemplary customer service. As a customer service oriented company, we
know that our success largely depends on our customers' perception of our
employees, as well as our company. Once again, we would like to apologize for
the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has
given to us to assist our customer.
Karen S.
Executive Resolutions
Cox Communications,Review fromBraxton P
Date: 04/08/2024
1 starRuining my credit score over money that they know I do not owe. This is a scam racket. I have an open account with Cox Internet service. My account is in good standing. I disputed their collection claim and it was taken off several months ago. The same claim suddenly came back and dropped my credit score by 50+ points. Now I have to dispute the same thing again. This is extortion.Cox Communications
Date: 04/10/2024
Cox made attempts to reach Braxton Pollard in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. Pollard wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
Cox CommunicationsReview fromBernard L.
Date: 04/05/2024
1 starHad cox cable install a fiber line and modem. Everything was fine until their contractor arrived today to bury the fiber line. Now my download speed went from over 200 Mbps to 4.32 Mbps and my upload speed went from over 200 to over 300. Messaged cox cable and they said they could not send a tech out until Sunday afternoon. I cannot believe they call that customer service. They break something then can’t fix it until a day and a half later. I rely on this service!Review fromEd M
Date: 03/21/2024
2 starsStarting 3 weeks ago ccox started doing maintenance on tvs.now on Monday and Thursday I have no TV until I call and spend 2 hours with a tech.it finally comes back.Cox Communications
Date: 03/25/2024
Cox made attempts to reach Ed M********* in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. M********* wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
Cox CommunicationsReview fromNick B
Date: 03/18/2024
1 starOur Internet went out twice yesterday and here it is out again today. It went out a few weeks ago to the point that a rep had to come out. It's become so unreliable.Cox Communications
Date: 03/21/2024
Dear Nick B********,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on March 21, 2024, and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer
Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromJulien B
Date: 03/17/2024
1 starcustomer service experience is absolutely horrific. spent 4 hours bouncing between agents who can barely speak english or have some name that isn't American (sorry to sound racist but why cant American companies hire people who fluently speak and read english?) just to be left with "im transferring you now" and never arrives to an agent, i had to restart my chat several times. im contacting them to change my service/plan but they cannot honor my previous price i was paying for the same plan so now I have to go in person to resolve my issue. wasted time, terrible experience, absolutely questionable.Cox Communications
Date: 03/21/2024
Dear Julien B*****,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
Our records show you are not the account holder nor an authorized user at the address provided in the
BBB complaint. Without authorization at the service address listed in the complaint, we cannot provide
you with information about this specific account.
If the account holder would like assistance over the phone or if the account holder would like to add you
as an authorized user to the account, please contact us at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations TeamReview fromJohn W
Date: 03/16/2024
1 star
Cox WiFi/internet is disappointingly subpar. We've endured this lackluster service for quite some time, hoping for improvements in their provision of strong WiFi/internet services. Regrettably, I am dissatisfied with this organization and extend a warm invitation to other WiFi providers to serve the New Kent area.Review fromJuston A
Date: 03/14/2024
5 starsEvery few weeks my cable and internet is offline. They won't awnser the phone they give the run around on there chat . I am about done with cox cable . It's sad we pay all this money for service but can't get it.Cox Communications
Date: 03/18/2024
Dear Tom,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on March 18, 2024 and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer
Service department at 1-800-234-3993.
Best Regards,
COX – West Region
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The Executive Escalations Team
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